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Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

Bellingham, WA

4.4
1,080 Reviews

1,080 Reviews of Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

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January 03, 2023

Emma is fantastic. She followed up by text with me all thru the process. Purchased the Buick used from another dealership yet Bellingham Chevy treats it like I bought i More

by TEKDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bowthorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vandermolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma, Sydney Jarvis
Jan 04, 2023 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Thank you for the 5-star review! We're happy to hear Emma was able to take great care of you! NW Chevrolet Buick GMC Cadillac

December 31, 2022

Great dealership dealing with service of my caddie. Great people and very fast oil changes. Just need to work on phone system. I was dropped twice before chatting with an agent. More

by cbetker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bowthorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Thank you for the 5-star review! We're happy to hear we're able to take care of you efficiently. And, thank you for the feedback on the phones. We will look into that! NW Chevrolet Buick GMC Cadillac

December 30, 2022

Service was as described. I would recommend and use them again. Service was completed on time. More

by ken_dralle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Jarvis
Jan 03, 2023 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Ken Thank you for the feedback on your service visit. We're very happy to hear you would recommend us and use us again. However, how do we make the 4-star a 5-star? If you'd be willing to let us know, please call Rich Filori at 360.676.3921 to discuss. NW Chevrolet Buick GMC Cadillac

December 28, 2022

Service was excellent. Your people are informative and knowledgeable. They are always considerate of my time. A good experience More

by tblanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bowthorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Jarvis
Dec 28, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Thank you so much for the great review! We're happy to hear we took good care of you! NW Chevrolet Buick GMC Cadillac

December 24, 2022

They did an amazing job! Great customer service! Will definitely be going back to them again! More

by Jojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bowthorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vandermolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Duling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Jarvis, Rich Filori, Madeline McMurtry
Dec 28, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Jojo, Thank you for the 5-star! We're happy to hear things went well and we look forward to helping you again! NW Chevrolet Buick GMC Cadillac

December 17, 2022

The Sr be ice job was very fast and efficient The ser be ice people very friendly Glad I bought the service package with the truck More

by steinerjoe593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bowthorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vandermolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Duling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Jarvis, Rich Filori, Madeline McMurtry
Dec 19, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Thank you so much for the 5-star review! We really appreciate it! NW Chevrolet Buick GMC Cadillac

December 17, 2022

Mediocre. Friendly people, but never meet the timing they say they need to finish a job. Always end up with your car much longer even for an oil change. More

by brett40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Jarvis
Dec 19, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Brett, We're sorry to hear we're not meeting the mark. It's always our intention to improve and offer the highest level of customer service. Please call our Service & Parts Director, Rich Filori, at 425.737.8739 to discuss this further. Thank you, NW Chevrolet Buick GMC Cadillac

December 17, 2022

Ordered a part three weeks ago and found out General Motors canceled the order. Looks like they don’t want to honor extended warranty. Scam!!! More

by randydixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Dec 19, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Randy, I'm sorry to hear you had a poor experience. Unfortunately, we have no control over GM cancelling orders. It's something that happens in the business. However, we'd like to talk and get some more details so we can see how we can get this resolved. Please call our Service & Parts Director, Rich Filori, at 425.737.8739. Thank you, NW Chevrolet Buick GMC Cadillac

December 13, 2022

The people were nice. I had a 10:15 appt and arrived about 15 min. early and was told it would take an hour and a half to change oil and rotate tires and car wash. Was a l More

by FISHTAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Dec 13, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

We're sorry to hear the service visit was not what it should have been. It's very important to us to get our customer feedback and address things internally. If you would, please call our Service & Parts Director, Rich Filori, at 425.737.8739. Thank you.

December 11, 2022

Truck was not done in a timely manner. Charged an add-on fee of 3% for credit card processing. More

by joe26
Service Time
Recommend Dealer
No
Employees Worked With
Jason Vandermolen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Northwest Chevrolet GMC Cadillac of Bellingham responded

Joe, We're sorry to hear of such a poor experience. If you'd like to discuss this further, please call our Service Manager, Mike Bowthorpe, at 360.676.3960. Thank you.

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