Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

I was frustrated by the lack of effective communication. In my online appointment scheduling I indicated the turn signals were not functioning properly and that I had changed the bulbs so I knew that was no In my online appointment scheduling I indicated the turn signals were not functioning properly and that I had changed the bulbs so I knew that was not the issue. Despite providing that same information when I dropped off the vehicle, I was charged over $80 for labor, because the service technician changed all the bulbs before determining it was a blown fuse that was causing the problem. To have to pay a significant amount for something I advised them about ahead of time is poor form. I wish I could have challenged the additional charges, but unfortunately I was short on time and did not have the luxury of investing more time in resolving this issue. I am open to further discussion is someone from the dealership would like to make an effort to correct this matter. I don’t feel that I should be financially responsible for poor communication on the dealerships part. More

I wrote a direct email to Xavier Cortes, owner of this dealership about an issue with the Parts Dept. Xavier never responded. Instead, he directed one of his Sales Team to call me to address my topic. dealership about an issue with the Parts Dept. Xavier never responded. Instead, he directed one of his Sales Team to call me to address my topic. While resolved, I felt sorry for the Sales Associate that was saddled with addressing the Parts Dept issue. More

1 free oil change with purchase. Took car in for it, statement stated they rotated the tires. This was not done as my wheel was scratched when the dealership put on the after market Took car in for it, statement stated they rotated the tires. This was not done as my wheel was scratched when the dealership put on the after market wheels and scratch was in same spot. Also when they did add the wheels they didn't reset the tire gadge. I ended up taking in to Clyde Revord for service. This was 1 day after purchase. Will not stand behind the scratched wheel. Please beware of fraud service. More

Sydney did an excellant job ,I hope N. W.C. appreciates a good employee they are hard to find $$$ thanks Steve Kunnap W.C. appreciates a good employee they are hard to find $$$ thanks Steve Kunnap More

Timely reception. Told me exactly what was involved in the service. Done in time stated. Told me exactly what was involved in the service. Done in time stated. More

Madeline is on top of her game! Very effective at helping me understand my options and finding ways to save me money through added service value. Win! Very effective at helping me understand my options and finding ways to save me money through added service value. Win! More

1 5 Jason is super helpful every time. But your dealership and the way you run things is horrible. I lost trust in your name brand of Chevrolet and will not be returning for any future pur But your dealership and the way you run things is horrible. I lost trust in your name brand of Chevrolet and will not be returning for any future purchases or repairs. More

always have had very good experience with all the staff especially, Jason Vandermolen the service writer. You all are awesome thanks for all you guys do Raj especially, Jason Vandermolen the service writer. You all are awesome thanks for all you guys do Raj More

Enjoyable On April 26, 2023, I had a very nice experience with north west Buick Chevrolet. Easy to deal with. Easy pick up. On time. with north west Buick Chevrolet. Easy to deal with. Easy pick up. On time. More

Top notch service. Greeted by everyone. Traveling from out of state and didn’t have an appointment but they went out of their way to get me in. Will definitely be back! Greeted by everyone. Traveling from out of state and didn’t have an appointment but they went out of their way to get me in. Will definitely be back! More