Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

Bad to great I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach not knowing how it would be handled . I asked to talk to a manager who came out and look at the damage. I was treated with respect they assessed the damage immediately made an appointment to take care of it . My truck has been serviced there since new and I will continue to get it serviced there thank you to the great team at North West Chevrolet . Thanx Paul More

Terrible Experience All Around Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my truck because it was missing some things that were needed to align it. They didn't offer to help and still charged me for an alignment. Also, when I was trying to get a status on my truck, I called about 4-5 times and got a voicemail every time. The customer service of everyone I dealt with was horrific. I tried calling the manager to work something out because I was disappointed with my experience, but to no surprise, I got his voicemail and no returned call, so here I am. Now I have to pay to get an alignment, AGAIN. More

Darby is the best!!!! I went in to get my oil change and a recall done in my 2015 Chevrolet Tahoe I had to drop off my car really early in the morning and go to work. When I went in to get my oil change and a recall done in my 2015 Chevrolet Tahoe I had to drop off my car really early in the morning and go to work. When I came back to pick up my car I was very pleased to see that my car was nice and sparkly cleanse I approached the service bay. As I've walked in I met Darby she had a nice big smile on her face and was very professional and friendly. Darby went over repair order with me, what they did on warranty repair and also told me that they have taken care of my tire that had a nail in it. I was very pleased with the high professionalism of this service advisor and would recommend her to anyone that wants to have a good, honest experience. As I was leaving the service bay and going towards my car I was very happy and satisfied with the service I’ve received. when I sat in my car I’ve noticed that my car was vacuumed inside as well. I will go back and see Darby and her team when ever is needed. More

Shady place #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Join #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Joint. They ripped me off and they are so sleezy to make sure that your warranty or extended warranty is voided when damages occur. And the extended warranty is complete garbage. It covers literally nothing. #2. "The Magnuson-Moss Warranty Act" look it up and I verified myself and it's 100% REAL. I called the Federal Trades Commission to ask myself and they said yes it is valid. #3. These people are trying to make me pay for something that they messed up on when they added a lift kit. What REAL PROFESSIONALS right? I go in to visually inspect it myself and these people so confidentially told me not even 5 mins being there what the issue was. All that and they only paid for a $600 part and the rest I'm supposed to pay. 1000's of dollars. #4. I learned my lesson real good at this place. Here's a funny story. When I was finishing up the paper work the dude who does the final papers before handing over the car. His office is towards the left back office. Anyways I told this guy I don't want GAP insurance and he said we don't let people takes cars off our lot without it. Im filing a small claims with these people and funny thing as I'm looking through the papers on white and black all cap letters that I DO NOT NEED TO PURCHASE GAP INSURANCE IF I DONT WANT TO ITS OPTIONAL. Your better off going to Toyota. My girl and family have been going there and have not had a single issue with there cars. And you can buy a brand spanking new car at Toyota for a fraction of what they mark up in price on a used car at NW Chevrolet of Bellingham. #5. Please remember you as a customer have the right to have YOUR MECHANIC OR SHOP inspect it for you before you consider buying from NW Chevrolet of Bellingham. #6. Honestly if your even looking for a great deal and want to avoid high prices in this area, just go down south to Seattle or Tacoma area. More

As expected...great service I would give them 5 stars BUT then there is no room for improvement and there is ALWAYS room for improvement. Overall, this dealership does excellent I would give them 5 stars BUT then there is no room for improvement and there is ALWAYS room for improvement. Overall, this dealership does excellent work. A little pricey but it is a dealership. You could get slightly cheaper at Bob's Hair Care and Tire Center but then you probably won't get the quality of service you get here either. More