Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

FAULTY AC SYSTEM in 2015 Chevy Tahoe- GM/NW Chevy say SOL FAULTY AC SYSTEM- GM and NW Chevy DO NOT STAND BEHIND their product and DO THE THE RIGHT THING! Virtually brand new Chevy Tahoe- 2015/ AC goes out 8 FAULTY AC SYSTEM- GM and NW Chevy DO NOT STAND BEHIND their product and DO THE THE RIGHT THING! Virtually brand new Chevy Tahoe- 2015/ AC goes out 8 months ago (1 1/2 old) then goes out again this month (8 months later-2 years old). Of course it is now a different part in the AC system- and of course because I have high freeway miles my vehicle was out of warranty both times. $700 the first time now they want $950. Tried requesting help from GM- they acted like they were going to assist and asked for tons of details, which all took my time, just to come back and say, SOL your are out of warranty, no duh! AC should not be going out in a newer vehicle regardless of miles. Over 1000 on internet sights complaining of this same issue in the same year range, YOU HAVE A PROBLEM GM! Dealer should have offered to give customer service given I just paid them $700 8 months ago and at least offer to go to bat with GM for me and get Labor waived or part cost waived. TERRIBLE customer service and faulty product. Too bad as I like my Tahoe and likely would have bought another in a year- NEVER BUY GM again!!!! Horrible treatment when they are in the wrong! FYI-car has had no accidents- absolutely no reason other than a bad part as to why AC would be going out 2 times in a 2015 $50k vehicle! SHAME ON GM and NW Chevy for taking advantage of this single sports mom! More

Great Service After spending the summer in the Bellingham/Maple Falls area, we were five days away from leaving on a four-day drive home when the Check Engine light After spending the summer in the Bellingham/Maple Falls area, we were five days away from leaving on a four-day drive home when the Check Engine light came on. Jason Vandermolen and the mechanics spent two days diagnosing and fixing the problems, and we were able to leave with the peace of mind knowing we would be safe. Thank you! More

The Best Service Dept. & Service Advisors in WA. Both Jason Vandermolen and Chris Hosmer are The Best Service Advisors I have ever had!! They both went above and beyond for 2008 Chevrolet Avalanche Both Jason Vandermolen and Chris Hosmer are The Best Service Advisors I have ever had!! They both went above and beyond for 2008 Chevrolet Avalanche LT. Jason spent a ton of hours getting and making sure that my Used Auto Warranty would pay for My Avalanche to get a whole New 5.3 L. V8 Vortec Engine and the warranty policy pay for it.. :) Thank God for both of them.. They helped relieve a lot stress on my mind!! They and the Whole NW Chevrolet GMC Cadillac Service Department Are # 1 in my Book!!! Also want to say Thank You to there Service Manager for cutting me a break on the Rental Car.. From A Very Satisfied Customer, O.S. - Bonney Lake,WA . More

Amazing customer service My truck broke down while in Canada on a holiday weekend. I called the dealership and let them know what had happened, Mike worked extra hard to find My truck broke down while in Canada on a holiday weekend. I called the dealership and let them know what had happened, Mike worked extra hard to find a way to get my family home and tried everything he could. With it being a holiday he had no options other then to have one of his employees come up to Canada to pick us up. They sent a really nice young man named Dylan to get us and even gave us their complimentary car to use until my truck was fixed. Fast forward to today Wednesday, Mike was going to find a way to go up to Canada and get my truck himself. They paid for the truck to get fixed up in Canada and were even willing to go get it for me. This is beyond amazing customer services I would recommend this company to anyone they truly are the best. Thank you Mike and Dylan you made this stressful time better. More

Appointments don't matter. The rudest Service writer I have ever encountered. After driving over an hour to get there, we were told that they couldn't find our appointment that The rudest Service writer I have ever encountered. After driving over an hour to get there, we were told that they couldn't find our appointment that we had scheduled 6 days prior to fix a seat that was falling apart and to have a 15000 mile Oil Change. In addition we had a service notice from Buick that needed to be addressed. When we called to set this up, the bulletin number was confirmed so that the proper parts could be on hand for the repair. We were told that this was a bad day to just be showing up with out an appointment and were treated like the whole episode was an inconvenience for them. Plus the service writer kept shaking his head and intimating that we had made the whole thing up. THIS DEALERSHIP HAS LOST US FOR GOOD. (but they surely won't care). More