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Northwest Chevrolet GMC Cadillac of Bellingham
Bellingham, WA
2,125 Reviews
Here at Northwest Chevrolet GMC Cadillac Of Bellingham we make customer satisfaction our #1 priority. We are under new ownership for the last 6 years and are proud of the progress we have made in transforming this dealership into a high volume store with a great reputation! We have a great selection of brand new Chevrolet, GMC, and Cadillac, as well as a huge selection of all pre-owned makes and models. All of our pre-owned vehicles are reconditioned to the highest of standards and priced to move quickly! We look forward to helping you any way we can for sales, service, parts, or any other automotive need you might have. Thank you for considering us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 2,125 reviews
January 01, 2025
Amazing sales team, finance was efficient, I came to test drive a truck, I drove home with 2 brand new cars. drive a truck, I drove home with 2 brand new cars. More
by purelyscience
Verified CustomerEmployees Worked With
January 01, 2025
Team was reasonable with negotiation. The time spent on site was reasonable and efficient. Much appreciated The time spent on site was reasonable and efficient. Much appreciated More
by arnoldwdavid
December 31, 2024
I’ve purchased from them in the past and will continue to use them in the future use them in the future More
by jholtrop0
December 30, 2024
Great transaction overall. Nothing I would change. The entire process was professional and the team helpful. Thank you. Nothing I would change. The entire process was professional and the team helpful. Thank you. More
by rwoodcock503
Employees Worked With
December 30, 2024
I had a really good experience buying my 2024 Yukon Denali, sales staff was friendly and answered al my questions, finance was extremely careful explaining all the charges and there was no push trying Denali, sales staff was friendly and answered al my questions, finance was extremely careful explaining all the charges and there was no push trying to up sell me warrantys or accessories, I am really happy with the deal, they have a really good team. More
by Patojito79
December 27, 2024
I recently purchased a new truck from Northwest Chevrolet, and my experience has been nothing short of a nightmare. From the outset, the transaction was riddled with issues, including incomplete an Chevrolet, and my experience has been nothing short of a nightmare. From the outset, the transaction was riddled with issues, including incomplete and incorrect contracts, missing we-owe items, and multiple finance errors that have caused significant inconvenience and stress. Here’s a brief timeline of what I endured: On 11/18, I finalized the deal with Jake Stappart, and a we-owe was issued for fender flares. By 11/20, the truck arrived, but additional we-owe items were added for missing bed post caps, 5th wheel caps, and a 2" hitch sleeve. I exchanged emails with Jake regarding these items. On 11/25, I followed up with Jake about the we-owe items, and he responded that they were on order with no estimated arrival time. On 11/30, Jeff Tolsma contacted me about a missing GMC form. After spending 90 minutes on the phone with GMC to rectify the issue, I sent the required documents back to Jeff. However, there were no updates on the we-owe items. On 12/2, I received a call from Jeff Roquet explaining that the finance team made separate mistakes in the finance documents, necessitating a new contract. By 12/8, updated finance documents arrived with new payment amounts and dates, which I signed and returned via UPS the same day. On 12/9, I sent a follow-up email to Jake requesting the we-owe items and a copy of the new contract, but received no response. On 12/10, Jeff Roquet called again, requesting address verification and informing me that they needed to unlock my credit because they attempted another hard credit pull without notifying me. This unauthorized hard pull negatively impacted my credit score. Later that day, I emailed Jeff Tolsma with this timeline to date but received no response. On 12/11, Jake called to explain that the parts hadn’t been ordered because the finance deal wasn’t closed, which seems inaccurate. Orders were supposedly placed. Finally, on 12/19, I received the flares and 5th wheel cover. However, the hitch sleeve was incorrect—a Ford-branded 3"→2.5" sleeve instead of the GMC 2.5"→2" for the Sierra. The bed stake covers are still missing. I emailed Jake with an update but received no response. The lack of communication has been unbearable. Both Jeff and Jake have consistently failed to respond or provide meaningful updates, leaving me feeling ignored and frustrated. Despite numerous promises, several we-owe items were either missing or incorrect upon delivery. Additionally, your team attempted to run a hard credit pull without my knowledge or consent, which is a serious breach of trust and has adversely affected my credit score. The repeated mistakes in the finance documents have only added to the unnecessary complications and delays. The level of unprofessionalism and incompetence displayed by Northwest Chevrolet is appalling. My trust in this dealership has been completely shattered, and I strongly advise potential buyers to look elsewhere. Due to the dealership’s negligence, I will be purchasing the remaining parts from my local dealer and sharing this negative experience to prevent others from enduring similar frustrations. Customer service should be a priority for any business, especially in such significant transactions. Unfortunately, Northwest Chevrolet has failed miserably on every front. Save yourself the hassle and choose a dealership that values and respects its customers. More
by JB
December 27, 2024
Friendly service that made buying a new car a positive experience. Everyone there was great! experience. Everyone there was great! More
by jennyegger
December 25, 2024
Easy team to work with. Ryan and the group were accommodating and made our purchase stress free. Ryan and the group were accommodating and made our purchase stress free. More
by New Colorado.
