Northwest Chevrolet GMC Cadillac of Bellingham

Great Experience After driving from 1hr away, greater my salesman as I parked my car. It was getting late and no one made me feel rushed on making my decision. Total t After driving from 1hr away, greater my salesman as I parked my car. It was getting late and no one made me feel rushed on making my decision. Total time in dealership 3hr ( 1hr dealing with my insurance). I was very pleased in my vehicle. Best price around!!!!!! I do recommend to pre qualify for financing if you know what you want. More

Good experience , sales team was good, Pete was great. Not a fan of dealerships but i had a good experience here. So far i love my new (used) car! , sales team was good, Pete was great. Not a fan of dealerships but i had a good experience here. So far i love my new (used) car! More

Buyer Beware! Do NOT buy a used car from NW Chevrolet! They tried to rip me off. They told me due to their “service costs” they had to charge the higher price for a Do NOT buy a used car from NW Chevrolet! They tried to rip me off. They told me due to their “service costs” they had to charge the higher price for a 2007 Chevy tahoe Z71. I agreed to come and buy the car based on 2 salespersons descriptions and confirmations of the quality of the truck. They sent me pictures of “everything” that was not 100% on the exterior. Then they showed me a service bill on the car for $4200, items they took care of when it came in, including new tires. I didn’t want the Proxes ST II tires they put on, I preferred another kind, and offered to pay the change fee and difference in cost. Nope. But they were brand new... turns out no. For 2 days of negotiations they said the tires were brand new and showed me the invoice, that is until I made a deal with Les schwab to take the tires in and exchange them for a -20% fee. I confirm that I can accept to make my own arrangements to switch the tires as I’m leaving the house for a 3 hour drive (each way) trip to the dealership to buy the car. Then abruptly, the salespersons at NW Chevy change their tune, sorry they say, it appears the tires aren’t new, but 85% tread!! however they billed them as new on the invoice and the sales people represented them as new for 2 days of negotiations. I called Les Schwab back and negotiated a $200 used tire trade-in, so I could still get the tires I wanted not the street tires the dealership put on a Z71. It was clear that the Chevy dealership was not going to tell me the truth until they understood Les Schwab would know the difference, only at this point did they tell me the truth, AND THAT’S NOT ALL!! The sales people (2 of them, Jeff and Brandon), confirmed that everything worked on the vehicle. That was not the case. The rear bucket seats fold electronically. Only one of them worked. Oops, sorry. The rear glass? Not only was the button broken, there was no button, so that didn’t work obviously. Oops, sorry. Then the kicker, we take it for a test drive. Within 2 miles the LOW OIL PRESSURE warning comes on and the dash control is flashing “TURN OFF YOUR ENGINE IMMEDIATELY;” so I pull over, we check the oil, it’s full, so something else is wrong, maybe a sensor, maybe something more serious! How am I to know. We get back, the service manager shrugs and says it’s probably a sensor... do you think they would agree to fix the sensor so I could drive off reasonably sure the head gasket wasn’t blown? Nope. Would they fix the rear glass button? Nope. Would they look at why the rear seat wasn’t working? Nope. All these items they said were taken care of, and all worked as it should? Nope. BUT THATS NOT ALL! The salesperson who said, “ I believe in being completely upfront, especially since you’re driving 3 hours to buy this vehicle,” and took pictures of what was “wrong” with the vehicle? Let’s review what he missed; the bumpers and hood needed repairs and a complete repaint!! Did he get pictures of the 10” long scratches on 3 of the 4 corners of the bumpers, and one crease dent and hazed paint on the front right? No, no he didn’t. How about the PALM sized dent in the front of the hood right in the body line? No, seems he didn’t see that either. How about the fact that the vehicle had been parked under pitch/sap tree, and someone detailed the hood by scrubbing with what looked like a Brillo pad in a tight circular fashion in 6-8 places to get rid of the pitch, leaving a hood that needed to be resprayed, but hey, if you’re repairing a dent and respraying and repairing the bumpers front and rear, what’s a few circular marks right through the clear coat... The salesperson also missed that the top of the rear hatch which had a 8”x2” scrap where all paint was missing. He also missed the cracked dash. And how did I know it was pitch that had been all over the car you ask?! Because after they swore up and down the vehicle was fully detailed and ready to go (and in great!! shape... which we now know is BS), the entire roof hadn’t been detailed, so it was covered in dirt and globs of sap. Complete MISREPRESENTATION!! Buyer Beware!! More

Took great care of us! My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a little help in getting financed due to some credit challenges. Jeff helped us find the right car and Chris got us approved for a loan that was a much better interest rate than we thought we would qualify for. They spent a great deal of time working hard to get this done and they never gave up until we were driving home in a terrific new car. These guys are the best! More

Great service! Great from the moment we walked in. We’ve been shopping around and waiting to buy a car for years after owning ours for 18 years. This is a big step f Great from the moment we walked in. We’ve been shopping around and waiting to buy a car for years after owning ours for 18 years. This is a big step for us. Pete! You’re awesome! My anxiety was crazy buying a car, you made it great. We came back in to see you and ask for help..without hesitation you were helping us and reassuring me you would take care of everything with the help of the great service department. Thank you for helping us once again! If you’re stressed out like I was (or not) and need someone to really listen and be there for YOU so you can enjoy looking for your new car....look for Pete! Happy New Year everyone at Chevy! More

Amazing service Bought my 2016 Chevy Malibu here. The process was extremely easy and the service and staff were exceptional! Thank you Johnny B. You really made this Bought my 2016 Chevy Malibu here. The process was extremely easy and the service and staff were exceptional! Thank you Johnny B. You really made this a positive experience! More

Do not purchase an auto here . If you want a car go to Skagit county . Do not shop here ever .I will never go back and I will not use their mechanic to service my truck . If you want a car go to Skagit county . Do not shop here ever .I will never go back and I will not use their mechanic to service my truck . More

was treated terrible by slaes team and finance I bought a 2016 cadillac escalade and was treated like a criminal from the time i decided to purchase the vehicle to the time i am waiting for my over I bought a 2016 cadillac escalade and was treated like a criminal from the time i decided to purchase the vehicle to the time i am waiting for my overpayment on the taxes they charged me. I have called numerous times to no avail no one will pick up from the gm to the head of used cars. Sent the finance package to my bank not my residence like i was a crook and now am waiting for them to send me my payment when they had to have theirs the very next day with cashiers check etc and would not release the car for like 3-4 days all in all they are rude and very stand offish More

Great experience I originally wanted to trade my car and this is the only dealership that gave me hope about trading. I got to work with Peter (friend recommendation), I originally wanted to trade my car and this is the only dealership that gave me hope about trading. I got to work with Peter (friend recommendation), he is knowledgeable, understanding and most important is that he listens. I did not trade my car, but I did get what I always wanted a Subaru. Best experience so far :) More

Missed sale Dropped by to look at buying SS model on 10/162017, Pete was great. Left, got a call back made offer, sales manager failed to call back. Car is still Dropped by to look at buying SS model on 10/162017, Pete was great. Left, got a call back made offer, sales manager failed to call back. Car is still for sale for 6k of what I offered. Not very good communication from what I saw. More