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Northwest Chevrolet GMC Cadillac of Bellingham
Bellingham, WA
1,956 Reviews
Here at Northwest Chevrolet GMC Cadillac Of Bellingham we make customer satisfaction our #1 priority. We are under new ownership for the last 6 years and are proud of the progress we have made in transforming this dealership into a high volume store with a great reputation! We have a great selection of brand new Chevrolet, GMC, and Cadillac, as well as a huge selection of all pre-owned makes and models. All of our pre-owned vehicles are reconditioned to the highest of standards and priced to move quickly! We look forward to helping you any way we can for sales, service, parts, or any other automotive need you might have. Thank you for considering us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,956 reviews
June 15, 2019
Bad to great I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach not knowing how it would be handled . I asked to talk to a manager who came out and look at the damage. I was treated with respect they assessed the damage immediately made an appointment to take care of it . My truck has been serviced there since new and I will continue to get it serviced there thank you to the great team at North West Chevrolet . Thanx Paul More
by Paul63
Employees Worked With
Helpful June 15, 2019
Terrible Experience All Around Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my truck because it was missing some things that were needed to align it. They didn't offer to help and still charged me for an alignment. Also, when I was trying to get a status on my truck, I called about 4-5 times and got a voicemail every time. The customer service of everyone I dealt with was horrific. I tried calling the manager to work something out because I was disappointed with my experience, but to no surprise, I got his voicemail and no returned call, so here I am. Now I have to pay to get an alignment, AGAIN. More
by Alex
Employees Worked With
Other Employees :
Darby, others that I didn't get names of too
June 02, 2019
Darby is the best!!!! I went in to get my oil change and a recall done in my 2015 Chevrolet Tahoe I had to drop off my car really early in the morning and go to work. When I went in to get my oil change and a recall done in my 2015 Chevrolet Tahoe I had to drop off my car really early in the morning and go to work. When I came back to pick up my car I was very pleased to see that my car was nice and sparkly cleanse I approached the service bay. As I've walked in I met Darby she had a nice big smile on her face and was very professional and friendly. Darby went over repair order with me, what they did on warranty repair and also told me that they have taken care of my tire that had a nail in it. I was very pleased with the high professionalism of this service advisor and would recommend her to anyone that wants to have a good, honest experience. As I was leaving the service bay and going towards my car I was very happy and satisfied with the service I’ve received. when I sat in my car I’ve noticed that my car was vacuumed inside as well. I will go back and see Darby and her team when ever is needed. More
by Andrey
Employees Worked With
Darby Monroe
May 23, 2019
To Parent's & First Time Buyers in Particular Our daughter was looking to purchase her first car and we told her to go to a couple of different dealerships in town and see what they had and look f Our daughter was looking to purchase her first car and we told her to go to a couple of different dealerships in town and see what they had and look for something no more than 10K. We suggested the Toyota and Volkswagen dealerships off the top of our head and she went to this Chevy dealership first. While she's legally an adult, this is her first experience in buying a car. and wanted her dad to help with looking at the cars, the prices, etc. Her father is a mechanic by trade. He was in the middle of something when she called and asked him to go to the dealership and look at a car, he said he would be there in about 1/2 hour or so. She called back about 20 minutes later and said she signed the paperwork. They did not give her the opportunity to go explore other dealerships, or wait for her dad to get there. When she was talking on the phone with him, they had her sign papers. What she thought she was signing was financing for 16k and purchasing an extended warranty on a car with only 41k miles on it--the manufacturer's warranty expired at 40k miles. She did not know that the total purchase price with everything was over $26k. When she got home she was mixed with her feelings and wanted us to look over what she had signed. Only on one place in the contract does it show the total purchase price with interest and all totaled. She about passed out. What made the experience even worse, was the salesman made it seem to her as though she was getting a steal. She saw the same car, same year, with more features at lower prices in Seattle and beyond. In trying to be optimistic about the purchase, she said the salesman told her if she has any problems at all, it's all covered with the extended warranty outside of a few things that seemed mostly cosmetic. She works two jobs and is trying to help with putting herself through college. She is an honest, hardworking person. And, she does not always do well with this type of predatory pressuring that the salesman at this dealership was pushing on her. The "used car sale-man" stereotype fits this scenario all the way. She buckled and signed the papers before her father got there. We figured, sadly, very hard lesson learned, but one that will forever give her thick skin with these types of people hopefully. She's had her car for approximately 2-months and the check engine light already came on. The dealership told her to bring it in and they would look at it, but it would cost her $100. What she did not realize when she entered into this agreement, was there were co-pays, etc. She dropped the car off and the next day they told her there was nothing wrong with the car and cleared the check engine light code. They charged her $130. She had to totally re-budget her money and shuffle her payments on her other bills, etc. If she had rent, she would have had to choose between paying rent or getting her car back so could get back and forth to work.Thankfully she is not in that situation, but too many people are, as we were when we were younger. In addition to this, she was not informed that the Onstar feature in the car was just a trial feature--after 30 days it stopped and she was informed she would have to pay an extra $45 a month to have that, on top of the car payments and warranty, etc. The car has features that require either a monthly payment for, or contracts, as with the Onstar, Satellite radio, etc. She purchased this car based on the experience she saw us have with the purchase of our Toyota that had 74K miles on it and the check engine light never came on once until it hit 230k miles, which turned out to be the coil packs and is now running fine. We purchased that from Varsity Ford in College Station, TX "Gig 'Em". I don't know if the ethics are different up here than there, but we heard a strange noise with the vehicle a few months later and they told us to bring it in and looked at it and fixed the problem our of courtesy, to extend their appreciation to us as their customers, and to back up their reputation. We did not purchase an extended warranty either. Our total purchase was a little over $18k. We went to them based on word of mouth--advice an old attorney advised us--always avoid businesses and others who purchase full page advertisements in phone-books or who run commercials, etc. Always give your business those who you are referred by from others you trust. Good piece of advice for anybody to follow. Hence, the biggest concern with this dealership is their ethics and false radio advertisements. Any used car salesman or woman with any level of ethics, would not have sold our daughter this car and pressure her to sign the dotted lines before we got there to look over the car and what it was she was agreeing to. A salesman or woman with any level of ethics, would have waited and worked to show her cars that were for sale within the range she said she wanted to stay in. Any dealership with ethics is not going to train their salesmen and women to operate with predatory selling strategies and like Varsity Ford and others, would have checked out her car and turned off the check engine light as a total courtesy with that type of purchase. The ethics of the dealership reflects through how their sales people treat their customers in terms of making an attempt to match what the customer is looking for, and showing common courtesy to those who do purchase any vehicles from them. *NOTE: Nice clothes and calm talking is not the same. Walking the walk is quite different from talking the talk. They had enough nerve to still try sell us a Toyota in their inventory after watching how they treat their customers. After they charged my daughter for something that supposedly was not even a problem to begin with on top of everything else, no, we are not giving them our business. . I would not recommend anybody who is purchasing their first car to go to this dealership, especially alone. In general, I would not recommend Chevy cars to anybody (the trucks are okay), but at this price? Definitely do your homework on the car--it turns out this model also has many manufacturer issues, according to the mechanic who looked at her light. Think about how fast it depreciates, and listen to the recommendations and advice of trusted others. Allow yourself time to go and explore. A good, honest, and ethical salesperson will show that respect for you and encourage you to do the same and invite you back with hopes you return. There are good car salespeople out-there and they should be rewarded with the sales rather than the predatory ones. And while this seems as though this is an issue for our daughter and not us, we still support our daughter so she can go to college, etc. These types of things indeed trickle upwards and add weight to the whole family, when we are all trying to push ahead. More
by Northwest Aggies
Employees Worked With
Nauman & cannot remember the other name
April 25, 2019
Horrible service I went in for an oil change last week (not knowing) I had rodents until today (4/25) Service people never notified me that they saw that in my engine I went in for an oil change last week (not knowing) I had rodents until today (4/25) Service people never notified me that they saw that in my engine !!!! More
by nchurape
Employees Worked With
Other Employees :
Riki Hanzawa, Samantha Gilliland, Ty Davis
February 16, 2019
Took care of my issue I bought a used truck from NW Chevrolet about 1 1/2 years ago. The truck I bought was in their shop about 10 times with engine issues. I was always I bought a used truck from NW Chevrolet about 1 1/2 years ago. The truck I bought was in their shop about 10 times with engine issues. I was always hoping this would be the last time but it just kept having issues. I had enough of these issues and decided to talk to the owner Xavier. Xavier was very pleasant to talk to and wanted to make me happy and make things right. Xavier introduced me to the sales manager Jeff who also wanted to make things right. Jeff introduced me to Sales rep Josh who is very good to work with. They found me a couple trucks to look at. Josh was really understanding of our needs. Josh took really good care of us. No pressure at all. Josh wanted us to be happy. They took my lemon truck in on trade and gave me almost what I paid for it. I’m very happy with the used truck I bought from them. I know they will take care of me. Xavier,Jeff and Josh are great people. I highly recommend Josh as your sales rep. More
by John B
Employees Worked With
Josh,Jeff and Xavier
December 27, 2018
Drove 3 hours (one way) with an appointment to see a car DO NOT COME HERE! We drove for three hours from our house to this dealership to see a car. We made the appointment with Sansom on Christmas Eve to see DO NOT COME HERE! We drove for three hours from our house to this dealership to see a car. We made the appointment with Sansom on Christmas Eve to see it on the 26th. We checked in every day, and messaged him saying we were on the way. We received a phone call after 2.5 hours of driving saying that the car we had scheduled to see was being sold to someone else. He said they had a similar option for a similar price, so we drove the last 30 minutes to the dealership. Sansom then left work before we got there for our appointment, so we talked to Johnny. Turns out that the vehicle Samson mentioned was double the price. Wasted an entire day and almost two tanks of gas to be xxxxxx around. More
by meljay
Employees Worked With
December 18, 2018
Shady place #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Join #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Joint. They ripped me off and they are so sleezy to make sure that your warranty or extended warranty is voided when damages occur. And the extended warranty is complete garbage. It covers literally nothing. #2. "The Magnuson-Moss Warranty Act" look it up and I verified myself and it's 100% REAL. I called the Federal Trades Commission to ask myself and they said yes it is valid. #3. These people are trying to make me pay for something that they messed up on when they added a lift kit. What REAL PROFESSIONALS right? I go in to visually inspect it myself and these people so confidentially told me not even 5 mins being there what the issue was. All that and they only paid for a $600 part and the rest I'm supposed to pay. 1000's of dollars. #4. I learned my lesson real good at this place. Here's a funny story. When I was finishing up the paper work the dude who does the final papers before handing over the car. His office is towards the left back office. Anyways I told this guy I don't want GAP insurance and he said we don't let people takes cars off our lot without it. Im filing a small claims with these people and funny thing as I'm looking through the papers on white and black all cap letters that I DO NOT NEED TO PURCHASE GAP INSURANCE IF I DONT WANT TO ITS OPTIONAL. Your better off going to Toyota. My girl and family have been going there and have not had a single issue with there cars. And you can buy a brand spanking new car at Toyota for a fraction of what they mark up in price on a used car at NW Chevrolet of Bellingham. #5. Please remember you as a customer have the right to have YOUR MECHANIC OR SHOP inspect it for you before you consider buying from NW Chevrolet of Bellingham. #6. Honestly if your even looking for a great deal and want to avoid high prices in this area, just go down south to Seattle or Tacoma area. More
by Car enthusiast
Employees Worked With
Other Employees :
"Mike" is what he told me., Michael Raimey, Michael Springer
December 15, 2018
Great Salesperson I purchased a new 2018 GMC Acadia Denali from Gilbert Ruiz a couple weeks ago whom was very courteous , friendly with a no pressure attitude. He answ I purchased a new 2018 GMC Acadia Denali from Gilbert Ruiz a couple weeks ago whom was very courteous , friendly with a no pressure attitude. He answered our questions and concerns we might have had. Purchasing a new vehicle can sometimes be stressful and a little complicated but he put us at ease with his calm demeanor and patience. He followed up with a phone call and letter to see how we liked our vehicle and wanted to know any questions or concerns we might have.. I would recommend Gilbert to anyone wanting to purchase a car there. More
by ron1953
Employees Worked With
Gilbert Ruiz
December 07, 2018
As expected...great service I would give them 5 stars BUT then there is no room for improvement and there is ALWAYS room for improvement. Overall, this dealership does excellent I would give them 5 stars BUT then there is no room for improvement and there is ALWAYS room for improvement. Overall, this dealership does excellent work. A little pricey but it is a dealership. You could get slightly cheaper at Bob's Hair Care and Tire Center but then you probably won't get the quality of service you get here either. More
by RobertAndTerry
Employees Worked With
Jason
