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Northway Toyota

Latham, NY

2.9
351 Reviews

737 New Loudon Rd

Latham, NY

12110

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Showing 351 reviews

October 26, 2018

Fast and friendly The service department is the best I have experienced. I called for an appointment got in rightaway and my vehicle was service within a few minutes k More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raynette Warner
Oct 29, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know how Raynette did during your service experience. We are glad she is a member of our team. I will be sure to pass this along to her. We look forward to assisting you again in the future.

October 12, 2018

Great experience Very timely service! No Problem getting right on with an appointment. Got right back to me with results of checking out the brakes. Performed the brak More

by Steve57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure what the name was!
Oct 15, 2018 -

Northway Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Northway Toyota! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 12, 2018

service Had brakes repaired. Very friendly and helpful staff. Would continue to use this dealership and will look for new care with them soon. Would refer oth More

by toy yota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Oct 15, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 12, 2018

2018 Tacoma Great service bill was very helpful and knowledgeable about Toyota and what they have to offer this is my 2nd vehicle from Northway Toyota and will pr More

by Pjwilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hoogeveen
Oct 15, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know how Bill did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

October 03, 2018

Always treated fairly. Having a check engine indicator activated, the service team was able to deal with my issue immediately. Having to order parts, the provided me with a More

by REATTNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Tulio
Oct 03, 2018 -

Northway Toyota responded

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

October 02, 2018

Thumbs up, at a dealership! I was picking up a part and stopped to ask a question at service. I was due for a tire rotation, they pulled it in and had it done within 30 minutes, More

by clyon@huntwoodservices.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Baez,
Oct 03, 2018 -

Northway Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Northway Toyota! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 02, 2018

Quick, professional and courteous I set up an appointment to view a specific vehicle and when I got to the dealership it was quick and my experience was gratifying. More

by Charla_01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 03, 2018 -

Northway Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Northway Toyota!

October 02, 2018

very relaxed sale Jen did everything to make our sale a very relaxed purchase. She was able to find our vehicle sine there wasn't one on the lot. More

by emarblejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Hollenbeck
Oct 03, 2018 -

Northway Toyota responded

Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

September 26, 2018

My Salesman James Tillman was exceptional ! My salesman James Tillman was exceptional, his customer service was 100%. He made my experience at your dealership fast and friendly as I didnt have a More

by Hotrod22L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Tillman and the lady who I signed all the paperwork with maybe a finance manager ?
Sep 27, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know how James did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

September 25, 2018

Great Experience At Northway We had a great experience buying a Certified Used truck at Northway. We came in to check out a truck we had found online and Tony was exceptionally f More

by StanGres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Giannone - exceptionally friendly and competent, Matt Hennessey
Sep 27, 2018 -

Northway Toyota responded

We value your feedback and appreciate you taking the time to let us know how we did. We strive for the best in customer service and it sounds like Tony gave you the VIP treatment.

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