Northway Automotive Lake Hopatcong

12/27/21 Purchased 2014 VW Jetta TDI for $20,136. 95 including tax and registration. We put $5,000 cash down and $1,000 trade in and financed $14,136.95 through Capital One. The car had a dealer war 95 including tax and registration. We put $5,000 cash down and $1,000 trade in and financed $14,136.95 through Capital One. The car had a dealer warranty that states the dealer will pay 100% of the labor and parts for 2,000 miles or 60 days. When we purchased the car, Justin, our sales rep told us that all of the cars are inspected and clean. The temporary registration expired on 1/26/22. We were supposed to get the car inspected as soon as we got the plates. March 18, 2022 (almost 3 months after we purchased the car) – we finally received license plates for the car after making dozens of calls to the dealership. My son was pulled over at least five times by the police for not having the proper registration, inspection and plates. March 20, 2022 – Went to get car inspected but noticed that the Diesel Particle filter (regen) light was on. He was researching and did the regen and drove the car as suggested by the manufacturer to try to turn the light off. That didn’t work. 3/27/22 – Car broke down. Transmission seemed dead. Had the car towed back to our house. 3/28/22 – Towed the car back to Northway Automotive wanting them to fix the car. They said that it needed a clutch and wanted to charge us approximately $2,200 to repair it and said they would give us $500 towards it. They told us that they would not be able to look at the diesel particle filter light issue until they fixed the clutch and the car was drivable. We decided to bring the car to our own mechanic. Towed the car back home. 3/30/22 – Towed the car to our mechanic and he told us that he took out the clutch, but the clutch was not faulty. However, he found that the car was slowly leaking transmission fluid, probably since it came off the line and it would have been severely low when we purchased the car. The mechanic said there is no way anyone checked the fluids in the car before they sold us the car. Northway Automotive should have seen the issue when they checked the car over. We had to order a rebuilt transmission from VW and wait for it to come in from Germany. My son went without a car for over a month. 5/2/22 – Paid $4,330.04 for the new transmission (includes $65 for work on the diesel particle filter issue, but it did not resolve). Northway gave us $1500 towards the repair. 5/2/22 – Brought the car to inspection and failed due to overall emissions – diesel particle filter light was on. (See vehicle inspection report) 5/3/22 – Brought the car to VW service for the diesel particle filter light. 5/10/22 – picked up car. The diesel particle filter light was still on. Made an appointment to bring the car back to VW Dealer on May 17. 5/13/22 – Had to replace all brake pads and brake caliper with bracket. Paid $350 for parts and did labor ourselves. 5/17/22 – brought the car back to VW service for the diesel particle filter light. 6/3/22 – Picked up the car. The diesel particle filter light is still illuminated. The car is not drivable again and cannot pass inspection. The dealership performed the suggested actions from the manufacturer under warranty. We now have to change the fans for over $1300. In the 2010’s, Volkswagen was forced to buy back VW diesels and fix their emissions-cheatings software and parts. The diesel particle filter (regen) has to do with the fix. This car was fixed under that recall, however, there is clearly an issue. We would have known this within the warranty period had we received the license plates on time and were able to bring the car for inspection within the warranty period. Northway DID NOT do a thorough check of this car before we purchased it. More

Excelente atención, el personal muy amable busca la manera de que el cliente salga satisfecho. manera de que el cliente salga satisfecho. More

Considering what usually goes on in certified and/or used car dealerships (pressure from sales & finance people, outright snobbery to the point of being ignored, etc). I am happy to say that this did not hap car dealerships (pressure from sales & finance people, outright snobbery to the point of being ignored, etc). I am happy to say that this did not happen at Northway . I had a very pleasant purchasing experience. Looked at 3 cars and made a calm decision on what best suits my family and my needs without pressure from our salesman. He was clear about the car I selected and I drove off yesterday without the stress of not knowing or understanding what I was purchasing or the financial terms. Plus I was attended to while making my decision---not ignored because I wasn't carrying a Coach bag or wearing Louis Vuitton shoes. Northway keep up the good work. More

Do not buy a used vehicle from them! !! They make you all kinds of promises prior to signing the paperwork and then completely ignore you when things go wrong!! Shane was our salesman. He !! They make you all kinds of promises prior to signing the paperwork and then completely ignore you when things go wrong!! Shane was our salesman. He told me if I needed anything at all to contact him. I did and he has yet to reply to me regarding issues I’m having with out car. AVOID THIS DEALER AT ALL COSTS!!!! They take your money quickly and you are left with expensive repairs that they do nothing about. More

I just purchase a 2013 Toyota Prius from the guys at Northway. My salesperson Justin was awesome from start to finish. Great communication and made the process super easy. There was no hassle and no bog Northway. My salesperson Justin was awesome from start to finish. Great communication and made the process super easy. There was no hassle and no bogus fees they were just all around nice people. Shout out to Shane for having a laugh with me. Check these guys out they have good quality cars and very friendly professional service. More

Found these guys through Car Gurus, I was called by Leo, bing, bang, boom! I had a car the next morning. They don't waste your time at the dealership and are very knowledgeable about their cars, which they bing, bang, boom! I had a car the next morning. They don't waste your time at the dealership and are very knowledgeable about their cars, which they have so many of! I loved their Miata line up front! Sending my cousin here in a few months. More

Leo was the Best … we test drove ; looked over car fax/& it was everything I was looking for…1 week later I own a Beautiful Infinity G37!!! Smooth as Silk!! This was the easiest car I’ve ever bought!! it was everything I was looking for…1 week later I own a Beautiful Infinity G37!!! Smooth as Silk!! This was the easiest car I’ve ever bought!! More

Ryan is great. Answered all questions quickly. Very personable and knowledgeable. Enjoyed the whole team at Northway. Answered all questions quickly. Very personable and knowledgeable. Enjoyed the whole team at Northway. More

If you're looking for a reliable vehicle with low miles for a good price, Northway Auto is the place to go. The sales department is super nice, honest, and transparent with all fees. Their inventory is upd for a good price, Northway Auto is the place to go. The sales department is super nice, honest, and transparent with all fees. Their inventory is updated daily and very easy to use, specially when it comes to financing. Thanks again guys! More

Leo is a good seller. he did all the process quick and work with my Texas Registration. He put everything set and ready to pick up the vehicle. work with my Texas Registration. He put everything set and ready to pick up the vehicle. More