Northway Automotive Lake Hopatcong

It was dissappointing to discover previous damage to the vehicle that was not explained to me. Also discovered that there was a manufacturer recall on airbag which was also not explained to me. I make a jok vehicle that was not explained to me. Also discovered that there was a manufacturer recall on airbag which was also not explained to me. I make a joke that you're not supposed to sign anything without first reading it - but that was what I did as I had confidence in the dealership. More

Don't buy from this dealer, he is not looking for your best interest, told one price when upon checking the internet the price was much lower,when I told the salesman about it,the price on both sites was best interest, told one price when upon checking the internet the price was much lower,when I told the salesman about it,the price on both sites was changed to reflect the higher price More

The process was simple, straight to the point, everyone at the dealership was super friendly, Leo was very responsive and upfront about everything. Will recommend to everyone! at the dealership was super friendly, Leo was very responsive and upfront about everything. Will recommend to everyone! More

I live I Connecticut. I saw a car I liked and whose price as right onlie at Northway in Newton, NJ. I drove 2 hours to get there. When I got there, Ryan was very nice and I saw a car I liked and whose price as right onlie at Northway in Newton, NJ. I drove 2 hours to get there. When I got there, Ryan was very nice and let me test drive the car. We both agreed that I would return so that 1) he could replace the windshield, which had a crack in it and 2) I could figure out with my bank (credit union) what would be the best way to pay off the balance of the car (I had put down a $3,000 deposit on my first trip to Northway). Ryan was patient with me over the following week by phone and answered all my questions. I am not mechanically inclined and my current car was 32 years old and had 365,000 miles on it. So I was not used to the features on the newer cars. Ryan was very understanding answered all my questions and a week later I made a 2and trip to NJ, signed all the papers and purchased the car. When I got home to Connecticut, the lights on the dash were not working at all. I thought it might be something major to fix, but after being in tochith Ryan by text message, he helped me find the dimmer switch, which for some reason had erroneously been turned off. I rotated the dimmer switch and now all the lights, and the car are working fine. At a time when all used cars are so EXTREMELY expensive, I was blessed to find another Toyota Corolla that was in excellent shape and only had about 60,000 miles on it at a reasonable price. If I hold on to this car, think there is no reason why this car shouldn't reach 350,000 miles like my current car has. Thanks, Northway for making it happen. More

Cannot express how relieved I am for shopping here, my daughter needed a new vehicle after totaling her old one in an accident. The salesperson Leo was really nice as well as the manager in the back. Fina daughter needed a new vehicle after totaling her old one in an accident. The salesperson Leo was really nice as well as the manager in the back. Financing took a little long because I was missing some paperwork but they were patient and got me approved. Thanks, and keep up the good work! More

Very good experience buying a car at Northway Automotive. Leo was very helpful and honest. Leo was very helpful and honest. More

12/27/21 Purchased 2014 VW Jetta TDI for $20,136. 95 including tax and registration. We put $5,000 cash down and $1,000 trade in and financed $14,136.95 through Capital One. The car had a dealer war 95 including tax and registration. We put $5,000 cash down and $1,000 trade in and financed $14,136.95 through Capital One. The car had a dealer warranty that states the dealer will pay 100% of the labor and parts for 2,000 miles or 60 days. When we purchased the car, Justin, our sales rep told us that all of the cars are inspected and clean. The temporary registration expired on 1/26/22. We were supposed to get the car inspected as soon as we got the plates. March 18, 2022 (almost 3 months after we purchased the car) – we finally received license plates for the car after making dozens of calls to the dealership. My son was pulled over at least five times by the police for not having the proper registration, inspection and plates. March 20, 2022 – Went to get car inspected but noticed that the Diesel Particle filter (regen) light was on. He was researching and did the regen and drove the car as suggested by the manufacturer to try to turn the light off. That didn’t work. 3/27/22 – Car broke down. Transmission seemed dead. Had the car towed back to our house. 3/28/22 – Towed the car back to Northway Automotive wanting them to fix the car. They said that it needed a clutch and wanted to charge us approximately $2,200 to repair it and said they would give us $500 towards it. They told us that they would not be able to look at the diesel particle filter light issue until they fixed the clutch and the car was drivable. We decided to bring the car to our own mechanic. Towed the car back home. 3/30/22 – Towed the car to our mechanic and he told us that he took out the clutch, but the clutch was not faulty. However, he found that the car was slowly leaking transmission fluid, probably since it came off the line and it would have been severely low when we purchased the car. The mechanic said there is no way anyone checked the fluids in the car before they sold us the car. Northway Automotive should have seen the issue when they checked the car over. We had to order a rebuilt transmission from VW and wait for it to come in from Germany. My son went without a car for over a month. 5/2/22 – Paid $4,330.04 for the new transmission (includes $65 for work on the diesel particle filter issue, but it did not resolve). Northway gave us $1500 towards the repair. 5/2/22 – Brought the car to inspection and failed due to overall emissions – diesel particle filter light was on. (See vehicle inspection report) 5/3/22 – Brought the car to VW service for the diesel particle filter light. 5/10/22 – picked up car. The diesel particle filter light was still on. Made an appointment to bring the car back to VW Dealer on May 17. 5/13/22 – Had to replace all brake pads and brake caliper with bracket. Paid $350 for parts and did labor ourselves. 5/17/22 – brought the car back to VW service for the diesel particle filter light. 6/3/22 – Picked up the car. The diesel particle filter light is still illuminated. The car is not drivable again and cannot pass inspection. The dealership performed the suggested actions from the manufacturer under warranty. We now have to change the fans for over $1300. In the 2010’s, Volkswagen was forced to buy back VW diesels and fix their emissions-cheatings software and parts. The diesel particle filter (regen) has to do with the fix. This car was fixed under that recall, however, there is clearly an issue. We would have known this within the warranty period had we received the license plates on time and were able to bring the car for inspection within the warranty period. Northway DID NOT do a thorough check of this car before we purchased it. More

Excelente atención, el personal muy amable busca la manera de que el cliente salga satisfecho. manera de que el cliente salga satisfecho. More

Considering what usually goes on in certified and/or used car dealerships (pressure from sales & finance people, outright snobbery to the point of being ignored, etc). I am happy to say that this did not hap car dealerships (pressure from sales & finance people, outright snobbery to the point of being ignored, etc). I am happy to say that this did not happen at Northway . I had a very pleasant purchasing experience. Looked at 3 cars and made a calm decision on what best suits my family and my needs without pressure from our salesman. He was clear about the car I selected and I drove off yesterday without the stress of not knowing or understanding what I was purchasing or the financial terms. Plus I was attended to while making my decision---not ignored because I wasn't carrying a Coach bag or wearing Louis Vuitton shoes. Northway keep up the good work. More

Do not buy a used vehicle from them! !! They make you all kinds of promises prior to signing the paperwork and then completely ignore you when things go wrong!! Shane was our salesman. He !! They make you all kinds of promises prior to signing the paperwork and then completely ignore you when things go wrong!! Shane was our salesman. He told me if I needed anything at all to contact him. I did and he has yet to reply to me regarding issues I’m having with out car. AVOID THIS DEALER AT ALL COSTS!!!! They take your money quickly and you are left with expensive repairs that they do nothing about. More