Northway Automotive Lake Hopatcong

All cars go through inspection? Highly Unlikely My wife purchased a 2014 Jeep Cherokee with 65,000 miles from this dealership at the end of May. The dealership, and salesman Mike, were great to work My wife purchased a 2014 Jeep Cherokee with 65,000 miles from this dealership at the end of May. The dealership, and salesman Mike, were great to work with, very responsive, and got her a great deal on the financing after her $4000 down payment. This is where anything good I have to say about the dealership stops. 2 days after we drove the car off the lot, the check engine light went on. She contacted the dealership, and they had us drop the car off at their other location (which is waaaay deep in Sussex County) and they would look into it. My wife and I had to shuffle our schedules around since no loaner was offered, but they told us it needed a new gas cap. 2 days later, she picked the car up. She took the car to get inspected a week later, and the car failed inspection, the check engine light had come on again. The car had now been with us for 4 weeks, and was now on it's 2nd trip to the dealership garage for a check engine issue. This time they told us it was a sensor, changed the sensor, and 4 days later we picked the car up (after more shifting schedules around and taking time off work). The car passed inspection, but the whole time had been shifting a bit strange in lower gears (typically a very hard shift from 2nd to 3rd), but I had never driven a Jeep so I didn't think anything of it. A week after the car passed inspection, it stalled out on my wife while she was sitting at a stop sign. She turned it off, turned it back on, and it ran fine. 2 days later, it stalled out again with the same results. The next day, on June 3rd, it stalled out and would not turn back on. The car was towed to an Aamco, where they diagnosed it with a bad Transmission Control Module. Aamco worked with Northway to get the Extended Warranty company (GWC) to cover all the work being done, and after 2 1/2 weeks (and missed days at work for both of us), they finally got the car working. My wife picked the car up, drove it home when the car suddenly downshifted, the check engine light came on again, and the car stalled out. This was 30 minutes after picking it up from Aamco. She turned the car off, turned it back on and it made it the rest of the way home. The very next day, the car downshifts again while she was driving it, then shut itself off as the entire dashboard lit up like a christmas tree. We had the car towed to the Northway, and were told they would "work with us" on getting the car fixed. The manager Jesse (who never introduced himself, we had to ask who he was after he'd spoken to us) sat there, looked us right in the face, and said "These are used cars, we can't figure out what is going to happen 3 months down the road, and Jeeps are known for things like this". He actually said that as if that was something OK to say to people who bought a car (for $13,000, not a small amount) that had spent 1/3 of the time owning it in various garages rather than on the road. My wife called the dealership every day asking for the owner to call her back, and was promised that "He would call her back later"... and we never received a call. Several emails had been sent, several phone calls with promises of contact, all just left without any response. We were then contacted by the garage that Northway sent the car to (without telling us) who informed us that the reason the car kept stalling out is that the car had VERY little oil in it (roughly 13% left), and the oil that was in the car was so low grade that it had turned to sludge, which had clogged up every place it could, lowering the torque of the engine to where it couldn't keep running. We had driven the car a total of maybe 1500 miles since purchasing it, and there was no sticker on the window informing us of when the oil would need to be changed. On Northway's website, it says that every car goes through a pre-sale inspection. Based on this, I find it HIGHLY unlikely that actually happens. Northway has said they will pay for all repairs... but we didn't hear that from them. The owner of the garage told us that. The owner thought enough to call him, but we STILL haven't heard word one from them. Mike was great, but no longer there. Amanda was incredibly helpful, however everyone else needs to take Customer Service 101. It's really not hard to send an email to someone "I've received your email and will get back to you by the end of the week with an update" rather than complete and utter silence. Or to make a 5 minute phone call to give an update when we are told you'll be calling us. If these simple steps had been taken, a bad situation could have been made so much better... and yet here we are. More

Very friendly with fair prices. A good car is hard to find for a great price. I found great service and great a price for my 2013 prius with a clean title. I would trust this dealer A good car is hard to find for a great price. I found great service and great a price for my 2013 prius with a clean title. I would trust this dealer to find me another car as well. Very friendly service. 5 stars. More

Car trade-in and purchase in the pouring rain Needed to trade in my old car for a new used one. Stopped by after work in the pouring rain after viewing there online inventory. Went for a test driv Needed to trade in my old car for a new used one. Stopped by after work in the pouring rain after viewing there online inventory. Went for a test drive and drove it home that same night. Thank goodness my golf clubs fit in the trunk would have been a deal breaker. But Miranda and Amanda what a team I don't think I was even there for an hour and a half. They both new their stuff very courteous and professional. They stood out in the rain attaching the temp plates and prepping my new used car themselves. I'm a customer for life. More

Car Purchase - Daniel Kwarteng Had a great time at Northway Auto. From talking to Mike on the phone to going into the facility and working with Brandon Egan on the vehicle purchase. Had a great time at Northway Auto. From talking to Mike on the phone to going into the facility and working with Brandon Egan on the vehicle purchase. Everything went smoothly. They made sure to fix every problem i had and i met some wonderful staff along the way. I would recommend this dealership to anyone in need of a purchase. More

Great Dealership! No rip offs, just honest deals! Just bought a 2018 Rogue from these guys and it's awesome, spotless and a very good price. Ken was my salesman and he is so nice to deal with. Northwa Just bought a 2018 Rogue from these guys and it's awesome, spotless and a very good price. Ken was my salesman and he is so nice to deal with. Northway is very HONEST, no added on exorbitant "fees" that other dealers try to sneak in. The cars and trucks are newer, low mile vehicles, not junk cars. You should definitely try them. If they don't have what you're looking for, they'll get it for you. More

Great deal great vibes From the second I walked into the door at northway I felt positive vibes. A laid back and friendly atmosphere was what I walked into and I walked out From the second I walked into the door at northway I felt positive vibes. A laid back and friendly atmosphere was what I walked into and I walked out with a beautiful new car. When you are selling high quality items the product speaks for itself so I never once felt like games were being played. Service was quick and efficient and Brandon was a star. He was so helpful, knowledgeable, personable, and genuinely friendly. I would definitely shop here again and recommend it to everybody. Especially Brandon he was super awesome. More

The staff was awesome! The sales man Paul was so great walked me through it, as a single mom the help of an honest guy is great! Had me in my new car in 3 hours with the pay The sales man Paul was so great walked me through it, as a single mom the help of an honest guy is great! Had me in my new car in 3 hours with the payment I wanted. When my plates came in went the extra mile to get them on. Thank you so much I will be sure to tell my friends and family about you! More

Happy first time customer We had a great experience and are very satisfied with working with John and with our vehicle purchase. Relaxed and friendly atmosphere. Would recommen We had a great experience and are very satisfied with working with John and with our vehicle purchase. Relaxed and friendly atmosphere. Would recommend this dealership to others and would go to them again. More

The Best I just bought a Jeep Compass 2011 Limited Edition ( 70th Anniversary) from Northway Automotive and I got it for VERY good price and the sales staff wa I just bought a Jeep Compass 2011 Limited Edition ( 70th Anniversary) from Northway Automotive and I got it for VERY good price and the sales staff was able to work on the price and credit cover for me to get the monthly payment that I could affiord . I’m very satisfied and with in next month or two my son will need to buy a truck or car for himself after passing road test so we will for SURE visit the sales crew at Northway Automotive👍 The Kogut Family . More

Ford Ranger purchase Mike was my salesman he was very helpfull to answer any questions and returning calls The ranger I bought was all ready to go on delivery day Overall Mike was my salesman he was very helpfull to answer any questions and returning calls The ranger I bought was all ready to go on delivery day Overall it was a great expierance and I would recommend Northway to other people More