Northway Automotive Lake Hopatcong

Good commuter car for my son! My son and I went to Northway, because we wanted to look at a car that we sorted out on cargurus.com. We found the vehicle to be in very good conditi My son and I went to Northway, because we wanted to look at a car that we sorted out on cargurus.com. We found the vehicle to be in very good condition. Our initial take on the vehicle is that it is a solid purchase and should be very reliable. Donna was the sales associate that took care of us. She is very friendly and was pleasant to work with. Even the other sales associate, Matt, was very nice. They are very honest and fun to do business with. I highly recommend checking them out if your shopping for a great used car at a great price. More

Made it easy Matt was a huge help. The experience was wonderful I would highly recommend him to all my friends and family. He know a lot about the car. Saved u Matt was a huge help. The experience was wonderful I would highly recommend him to all my friends and family. He know a lot about the car. Saved us time. And was not pushy. More

Extraordinary Donna and Paul were Extraordinary with great Customer Service. They made me feel welcomed and the process was 1.2.3. Thank you so much. Donna and Paul were Extraordinary with great Customer Service. They made me feel welcomed and the process was 1.2.3. Thank you so much. More

Reasonable Prices and Friendly Staff Our salesperson, Miranda, was helpful and professional and not at all pushy. We found a vehicle exactly like we were looking for, and the dealership Our salesperson, Miranda, was helpful and professional and not at all pushy. We found a vehicle exactly like we were looking for, and the dealership had it detailed while we did paperwork which added a nice touch to the buying experience. More

2007 Element SC Excellent follow up after I missed out on a previous Element. Miranda called as soon as they got one that met my criteria. Brandon made picking up the Excellent follow up after I missed out on a previous Element. Miranda called as soon as they got one that met my criteria. Brandon made picking up the car easy for me. Thanks! More

Quick, Professional and understanding Whatever you looking for....they help you the best way they know how. You tell them your circumstances they fight for what you want in a professional Whatever you looking for....they help you the best way they know how. You tell them your circumstances they fight for what you want in a professional manner. Their Quick not slow.and very, very understanding. Very Nice people (salesman short man with brown hair & ask for Jesse), too More

Great salesperson Our salesperson, Miranda, was excellent. She answered all our questions and great to work with. Finance department was good and worked with our own f Our salesperson, Miranda, was excellent. She answered all our questions and great to work with. Finance department was good and worked with our own financing. More

All cars go through inspection? Highly Unlikely My wife purchased a 2014 Jeep Cherokee with 65,000 miles from this dealership at the end of May. The dealership, and salesman Mike, were great to work My wife purchased a 2014 Jeep Cherokee with 65,000 miles from this dealership at the end of May. The dealership, and salesman Mike, were great to work with, very responsive, and got her a great deal on the financing after her $4000 down payment. This is where anything good I have to say about the dealership stops. 2 days after we drove the car off the lot, the check engine light went on. She contacted the dealership, and they had us drop the car off at their other location (which is waaaay deep in Sussex County) and they would look into it. My wife and I had to shuffle our schedules around since no loaner was offered, but they told us it needed a new gas cap. 2 days later, she picked the car up. She took the car to get inspected a week later, and the car failed inspection, the check engine light had come on again. The car had now been with us for 4 weeks, and was now on it's 2nd trip to the dealership garage for a check engine issue. This time they told us it was a sensor, changed the sensor, and 4 days later we picked the car up (after more shifting schedules around and taking time off work). The car passed inspection, but the whole time had been shifting a bit strange in lower gears (typically a very hard shift from 2nd to 3rd), but I had never driven a Jeep so I didn't think anything of it. A week after the car passed inspection, it stalled out on my wife while she was sitting at a stop sign. She turned it off, turned it back on, and it ran fine. 2 days later, it stalled out again with the same results. The next day, on June 3rd, it stalled out and would not turn back on. The car was towed to an Aamco, where they diagnosed it with a bad Transmission Control Module. Aamco worked with Northway to get the Extended Warranty company (GWC) to cover all the work being done, and after 2 1/2 weeks (and missed days at work for both of us), they finally got the car working. My wife picked the car up, drove it home when the car suddenly downshifted, the check engine light came on again, and the car stalled out. This was 30 minutes after picking it up from Aamco. She turned the car off, turned it back on and it made it the rest of the way home. The very next day, the car downshifts again while she was driving it, then shut itself off as the entire dashboard lit up like a christmas tree. We had the car towed to the Northway, and were told they would "work with us" on getting the car fixed. The manager Jesse (who never introduced himself, we had to ask who he was after he'd spoken to us) sat there, looked us right in the face, and said "These are used cars, we can't figure out what is going to happen 3 months down the road, and Jeeps are known for things like this". He actually said that as if that was something OK to say to people who bought a car (for $13,000, not a small amount) that had spent 1/3 of the time owning it in various garages rather than on the road. My wife called the dealership every day asking for the owner to call her back, and was promised that "He would call her back later"... and we never received a call. Several emails had been sent, several phone calls with promises of contact, all just left without any response. We were then contacted by the garage that Northway sent the car to (without telling us) who informed us that the reason the car kept stalling out is that the car had VERY little oil in it (roughly 13% left), and the oil that was in the car was so low grade that it had turned to sludge, which had clogged up every place it could, lowering the torque of the engine to where it couldn't keep running. We had driven the car a total of maybe 1500 miles since purchasing it, and there was no sticker on the window informing us of when the oil would need to be changed. On Northway's website, it says that every car goes through a pre-sale inspection. Based on this, I find it HIGHLY unlikely that actually happens. Northway has said they will pay for all repairs... but we didn't hear that from them. The owner of the garage told us that. The owner thought enough to call him, but we STILL haven't heard word one from them. Mike was great, but no longer there. Amanda was incredibly helpful, however everyone else needs to take Customer Service 101. It's really not hard to send an email to someone "I've received your email and will get back to you by the end of the week with an update" rather than complete and utter silence. Or to make a 5 minute phone call to give an update when we are told you'll be calling us. If these simple steps had been taken, a bad situation could have been made so much better... and yet here we are. More

Very friendly with fair prices. A good car is hard to find for a great price. I found great service and great a price for my 2013 prius with a clean title. I would trust this dealer A good car is hard to find for a great price. I found great service and great a price for my 2013 prius with a clean title. I would trust this dealer to find me another car as well. Very friendly service. 5 stars. More

Car trade-in and purchase in the pouring rain Needed to trade in my old car for a new used one. Stopped by after work in the pouring rain after viewing there online inventory. Went for a test driv Needed to trade in my old car for a new used one. Stopped by after work in the pouring rain after viewing there online inventory. Went for a test drive and drove it home that same night. Thank goodness my golf clubs fit in the trunk would have been a deal breaker. But Miranda and Amanda what a team I don't think I was even there for an hour and a half. They both new their stuff very courteous and professional. They stood out in the rain attaching the temp plates and prepping my new used car themselves. I'm a customer for life. More