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Northtown Volvo of Buffalo

Williamsville, NY

4.4
88 Reviews

8135 Main Street

Williamsville, NY

14221

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Showing 88 reviews

May 25, 2022

Friendly, attentive, and amazingly paid for my Uber transportation back to my home. Overall very superior experience. My first time experience with this dealership and would highly recommend it. More

by rsmo7902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t know this was going to be a test about names. Next time I’ll take names.
May 05, 2022

Had car for 6 hours before they called to confirm issue it was there for, then another 24 hours before they had diagnosed and gave cost. More

by Bhawkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anon
May 05, 2022 -

Northtown Volvo of Buffalo responded

Thank you for this feedback. Please send your preferred method of contact to p.fermo@northtownauto.com so that our service manager can reach out to you to discuss your situation. We don’t want this happening to our clients. Due to unprecedented delays with parts availability, difficult situations arise quickly which may cause us to run late or behind with repairs. In the future if we are to run into an issue like this we will communicate faster to make better accommodations and provide faster updates. We appreciate your business and hope you have a nice day.

April 30, 2022

Everyone was Very helpful and friendly. Dealership is beautiful, modern and comfortable. Thank you very much. More

by Tortolani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Matt, Alex
April 24, 2022

Dan answered all of our questions and was very responsive by text as needed. He made the car buying experience easy and efficient. More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Witkin
April 14, 2022

Always a good experience at Northtown - Volvo of Buffalo. Good honest and trustworthy staff. Been with Volvo 44 years and Northtown since they acquired the agency. More

by jbhays2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
April 14, 2022

I kept receiving 2 different texts for the days of my service. I went with the one I originally set up. I brought my car in the night before service and they told me I had the wrong day. I showed them More

by Gabs1926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
April 10, 2022

Great service personnel, great service. The waiting room and facilities are wonderful. The service time was on target. More

by Glg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc M
March 31, 2022

Excellent and fast service. I was please with all of the options for service and how quickly they got me and resolved the issue. More

by kandie115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
March 29, 2022

Excellent service and attention to the customers needs. Went the extra mile to make the deal a winner More

by Jcsj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Demarco, Matt baglio, Alex Kreher
March 11, 2022

Had appt for 9AM for oil change, tire rotation and replace windshield wipers. I stayed at the dealership as I was told it would be 60-90 minutes. It took over two hours. When I checked out, they forgo More

by rsvp412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy and other service rep
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