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Northtown Volvo of Buffalo
Williamsville, NY
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
January 04, 2023
I wish I could fully articulate how awful this dealer is. It has taken almost two months to get our S60 repaired. After a minor accident, we needed an airbag module replaced. The dealer said they'd call us w It has taken almost two months to get our S60 repaired. After a minor accident, we needed an airbag module replaced. The dealer said they'd call us with updates. A week in to them having the car, we did not hear back. We called and they said they were waiting on a seatbelt part. Apparently there was a recall and they did not inform us that they would be doing this work, or that they were waiting on a part. Mind you we need the vehicle to get to work. There was no communication about this. We ended up taking the vehicle back because they had no idea when the part would be in. Sure would have been nice if they would have told us this. We called to pick up the car and they said they wouldn't release it because of the security concern, which is understood. Northtown said they would release the vehicle if our collision shop agreed, which he did. We asked Northtown to call the collision shop, to which they responded "We can't call them". So we call our collision guy and he calls them (now remember every time you call Northtown you have to wait on hold and go through a switchboard to talk to someone, so you need to repeat your situation and name every single time) and releases the vehicle. As we were leaving to get the car, Northtown calls back and says "What is the name of the collision shop? We need to call them." Obviously I was confused because they had just said 5 minutes ago that they "couldn't" call them. We get the car and have it for several weeks. Nothing from Northtown. We call back again for a status and they say "Oh, perfect timing! The part just came in today!", which is obviously xx. We set up an appointment for when we are on vacation to have it repaired. The dealer has it for 5 days, and we call on our way home from vaca to pick it up. Surprise surprise, vehicle is not ready. This time, they're waiting on a door handle! Apparently another recall that they failed to check the first time. So here we are waiting on parts AGAIN because of their incompetence. The work ends up getting done the next day and we go to pick up the car (this was the first time they called us during the whole process). Guess what? The dashboard is still lit up like an xmas tree. We wait again for over an hour while they attempt to fix it. They couldn't get it, and were closing soon so we had to leave without the car again. They made NO effort to accommodate in any way. No rental, no loaner, no "sorry" until the very last interaction, no phone calls, no nothing. It's ironic that they are called the "Service Department" because you will not get any service here at all. The service manager is apathetic, the employees lack basic customer service skills, and in talking to other employees there- the workplace is toxic. -Systemic customer service issues -Inept service techs -NO communication -NO accommodations -Service manager (John) is clueless DO NOT GO HERE. DO NOT BUY A CAR HERE. DO NOT EVEN GET YOUR OIL CHANGED HERE BECAUSE THEY WILL MESS IT UP, NOT CALL YOU AND SIMULTANEOUSLY NOT GIVE A #$%. If you want a Volvo, I recommend Best Volvo in Rochester. Much more efficient. More
by stinkycheese666
Employees Worked With
John, Brian, Adam
December 21, 2022
The team at Northtown Volvo did a very good job in getting us a new vehicle on short notice to replace our malfunctioning Volvo XC 90, which Volvo refused to fix. They helped rectify a bad situation t getting us a new vehicle on short notice to replace our malfunctioning Volvo XC 90, which Volvo refused to fix. They helped rectify a bad situation that Volvo should have solved. I love Northtown Volvo but our experience with Volvo inn general has been far less positive. More
by Flca
Employees Worked With
Daniel Witkin, Jason Cammelleri
August 27, 2022
The agent, Dan W. , who sold me the Volvo XC60 was excellent to work. He was thorough in explaining all the conditions of the sale, explaining the new technology, and m , who sold me the Volvo XC60 was excellent to work. He was thorough in explaining all the conditions of the sale, explaining the new technology, and making sure I was comfortable with our interactions. He indicated I could contact him any time if I had questions or concerns and ifelt he meant it! I consider him an excellent representative for Volvo. I would easily give him a ten (10) rating, ten being high of course. More
by kdolce3
Employees Worked With
Dan Wilkin
August 25, 2022
Despite production and sticker problems resulting in further than normal delays, the car finally arrived. Dan Wiitner gave us the intro and Alex Kreher followed through with a very thorough explanation further than normal delays, the car finally arrived. Dan Wiitner gave us the intro and Alex Kreher followed through with a very thorough explanation and program settings. More
by jpatdonlon
Employees Worked With
Dan Witkin, Todd Runions, Alex Kreher
May 30, 2022
Working with Jake was a joy. He made me feel very comfortable and the process seamless. I would not only use him again but will refer friends to him in a heartbeat. Could not rec He made me feel very comfortable and the process seamless. I would not only use him again but will refer friends to him in a heartbeat. Could not recommend enough! More
by Heidi
Employees Worked With
Jake
