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Northtown Subaru
Amherst, NY
437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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437 Reviews of Northtown Subaru
December 25, 2024
I've been taking my cars to Northtown Subaru for service for quite a few years and have been very happy with them, but this was my first negative experience. This visit was for 20,000 mile service. The serv for quite a few years and have been very happy with them, but this was my first negative experience. This visit was for 20,000 mile service. The service writer informed me that the recommended service included wheel alignment, which would take at least 3 hours because they only have one alignment machine. I told him to defer the alignment until my next visit because I hadn't planned on waiting that long, so they should only do the oil change, tire rotation, and aquapel treatment. (I had a coupon for free aquapel.) I hadn't received an update after 2.5 hours of waiting, so I texted the service dept from the waiting room with the number they gave me for updates. I didn't receive a response from them, so I went to the service desk. They told me the work hadn't started yet and would likely be at least a couple more hours. After some more discussion, they told me that the hangup was the aquapel treatment, because that had to be done in the shop. If they told me that when I deferred the alignment, I would have deferred the aquapel as well. Furthermore, they said it would be an hour or two to just do the oil change and rotation because the express lane crew was at lunch and had a couple more cars in the queue. I ended up cancelling the service for that day, rescheduling for another day, and wasting a half day at the dealership. Very frustrating because the whole issue could have been avoided if the service writer told me that the aquapel treatment would cause a long delay, especially since he knew I didn't have the time to wait that day. They were pleasant and offered to call an Uber to take me home, but I wasn't going to have time later in the day to come back for my car. More customer service training is advised! More
by ALAN.MIS
Employees Worked With
Samuel (Service Dept)
December 23, 2024
polite. clean.. explained everything. attentive. friendly..welcoming.. worked with me. comfortable waiting area. great coffee clean.. explained everything. attentive. friendly..welcoming.. worked with me. comfortable waiting area. great coffee More
by lucydoo62
Employees Worked With
Michael Ahern
December 20, 2024
Great Service! ! I am impressed by the level of professionalism and respect shown by the staff. Andy is great at communicating and updating the status!! ! I am impressed by the level of professionalism and respect shown by the staff. Andy is great at communicating and updating the status!! More
by NS
Employees Worked With
Andy S.
December 14, 2024
Salesman Jason Wilkenson was excellent to work with and work out a deal on the 2020 Jeep Wrangler I purchased. Everything I requested from Northtown to close the sale they did. I would highly recommend th work out a deal on the 2020 Jeep Wrangler I purchased. Everything I requested from Northtown to close the sale they did. I would highly recommend the dealership. More
by ghaas0179
Employees Worked With
Tim Park & Jason Wilkenson
December 09, 2024
My salesman, Chris Troxel, was very friendly and we were able to work out a deal that I was happy with. I didn’t feel pressured in any way at any point in the process. And the car they had there had everyth able to work out a deal that I was happy with. I didn’t feel pressured in any way at any point in the process. And the car they had there had everything on it that I would have added if I had ordered it. More
by drsorce
Employees Worked With
Chris Troxel, Michael Ahern
