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Northtown Lexus

Amherst, NY

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53 Reviews

3845 Sheridan Drive

Amherst, NY

14226

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53 Reviews of Northtown Lexus

March 28, 2021

** PLEASE READ**BUYER BEWARE**Unfortunately, I have to ** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 m More

by twingattos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom, Greg and David
March 23, 2021

Best Service any where in Western New York! Greg the service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean! More

by nibuz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Franzek
October 06, 2020

Absolutely great. I knew exactly what I wanted, and Dana Romeo made it happen with no fuss and no bother. She made no attempt to talk me into things I already knew I didn't want, unlike the sales staff at More

by ww
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Romeo
September 05, 2019

Buyer beware I met a lovely female sales rep on a Saturday who asked if i could schedule an apt. to chat more about a Lexus SUV purchase I was interested in. I res More

by jgraci4096
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ann, unnamed manager- never introduced himself
July 09, 2019

Relentless Pursuit of Customer Satisfaction Northtown Lexus IS a first class, first rate establishment. For every question\issue I had, their staff was quick & diligent in their response. Impr More

by AB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Fenske; Jordan DiPasquale
July 05, 2019

Wonderful Lexus IS always great to deal with. The employees are first rate as is the car. You are never left waiting and are treated with the upmost courtesy . More

by Lexasgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Jordon
June 22, 2019

Experience purchasing at Northtown Lexus By far best car dealer we ever dealt with. Customer Service top notch, honest and great staff. We would recommend to family and friends. Only place w More

by Bestcarmissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Jordon DiPasquale
June 03, 2019

2002 Lexus SC 430 What a great dealership! My key key shell for my 2002 SC430 broke and I ordered a new blank on eBay and when I received it in the mail I called a loca More

by Chucker8808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg,Dave and Jim and Zak for ride home
May 02, 2019

Competitive pricing top-notch service Businesses left in this world that know how to treat a customer are fewer every day. Northtown Lexus understands what a customer is after and provide More

by thuunderboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
May 03, 2019 -

Northtown Lexus responded

Thank you very much for leaving this glowing review. I'm glad you can tell how much we value our customers. We appreciate your business and if there's anything I can ever do just let me know. Sincerely, Luke Schnell Web Manager l.schnell@northtownauto.com

April 28, 2019

The BEST dealer I bought my Lexus at Northtown lexus dealer in 2 visits! Rich Merlano is my sales advisor. It was a nice smooth, comfortable transaction of purchasing More

by Jdny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Merlino, Gabe, Jim, Brian...
May 01, 2019 -

Northtown Lexus responded

We sincerely appreciate you leaving this review. It sounds like it was a whole team effort that earned us the 5 stars. I'll be sure to share with them.

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