Northstar Mitsubishi

Not too sure I had to pay almost $900 extra for someone elses mistake (salesman). Didnt even get a second key for my car and paid 15k cash that ended up being 15,8 I had to pay almost $900 extra for someone elses mistake (salesman). Didnt even get a second key for my car and paid 15k cash that ended up being 15,870 because my salesman sold me a warranty agreed at 15k saying I'm getting what was described to me as a supreme warranty coverage. But ended up that he was wrong, and everything under warranty he told/sold me was wrong, he did apologize. I had the option to refuse the car and get my money back but I been looking for a car for months after returning a car I purchased from another dealer that had rolled back miles. I also really wanted this car a 2015 dodge dart. Great features and 32k miles. If I had got the second key I would have probably been happier with my purchase. It was paid out for cash and they have an itrax tracker installed on the car. I installed my own tracker in case they do have the second key and try to steal the car. This is NYC and anything is possible. Not sure why they wouldnt have a second key for an almost brand new car that was leased, definitely a little suspicious... if you are reading this and do have a second key I would be happy to pick it up and change my review. The same salesman that would not honor what he sold me for the warranty making me have to pay 870$extra said I would also have to pay extra if I wanted the second key which i find messed up. I dont want to say his name because he is a good person and tried to help a lot and I dont want him in trouble because I'm sure some things are out of his control. As a business owner I feel u should definitely be on top of things and actually care about ur customers especially when ur employees mess up. That is probably the only reason i would not recommend friends or family here. They tried to show me they are taking a lost selling me a car under the price they paid for it but this car has been sitting at their dealership for a year so I know they really wanted to get rid of it...they tried to make it seem they were doing me a favor by pointing that out...but I know I was doing them the favor...car values depreciate every year. In conclusion I felt as though the salesman sold me the car with a description of the warranty with taxes and fees included at a set price then when I went to sign the papers in a very happy mood, nothing the salesman said that would be covered under warranty was included and really made me feel like crying and not want the car anymore. Then they said if I wanted the coverage he described I'd have to pay an additional $1200 which I said no i dont want the car anymore. Then the finance guy I think it was,said his boss will give me that coverage for 800$ taxes not includef. The only reason i agreed is because I just really needed and wanted this car. My commute to work was 2 hours with a bus and now its 20 minutes with a car. Long story I know but just giving my honest opinion. So far would not recommend this dealer, this was too stressful for me and wished it went differently. More

Excellent customer service given by oral If you looking for your next dream car oral is the person to make dreams come true. Def referring a friend to this customer service given by oral If you looking for your next dream car oral is the person to make dreams come true. Def referring a friend to this dealership. Good energy flowing in this dealership. More

Amazing Everyone was so welcoming and nice!!! Egnis zabala was amazinggggg!!! She was so nice to me and my family!! We love her!!! Thanks so much for the help Everyone was so welcoming and nice!!! Egnis zabala was amazinggggg!!! She was so nice to me and my family!! We love her!!! Thanks so much for the help to get my first car good sale girls More

Excellent serivce Dealership and Staff was very professional and Helpful and I recommend this dealership to anyone looking for a vehicle you will get excellent service Dealership and Staff was very professional and Helpful and I recommend this dealership to anyone looking for a vehicle you will get excellent service enjoy. More

Great Jeff, Stephanie, and Chris have all been amazing and very patient. This is my first car and they made everything super easy. Never pushy very helpful! Jeff, Stephanie, and Chris have all been amazing and very patient. This is my first car and they made everything super easy. Never pushy very helpful! More

Fast & pleasent Very pleased with my sale reps. Jeff & stephanie,both were a delight to work with ,& very helpful,i would definitely go back,when i need of another ca Very pleased with my sale reps. Jeff & stephanie,both were a delight to work with ,& very helpful,i would definitely go back,when i need of another car More

Great experience all-around! After several years of headaches from our 11-year old SUV, we were finally in the market to upgrade to a newer sedan. We came to Northstar Mitsubishi After several years of headaches from our 11-year old SUV, we were finally in the market to upgrade to a newer sedan. We came to Northstar Mitsubishi for 2017 Nissan Altima SL listing, but fell in-love with a 2018 Nissan Maxima SV conveniently parked next to it... Ray was extremely helpful in answering all our questions, and ensuring we got the best deal. Chris on the Finance Team was also extremely helpful in helping us get the best terms. Happily drove home with our new car same-day, and definitely recommend Northstar Mitsubishi! More

They can get what you want! From many car dealerships I find the widest car selection here at Northstar Mitsubishi with excellent sales management. Orlando was very kind and hel From many car dealerships I find the widest car selection here at Northstar Mitsubishi with excellent sales management. Orlando was very kind and helpful. He made our dream comes true. I didn’t felt like he was trying to sell the car, i felt like he was helping us to get a excellent car what is good for our family. Definitely was a good experience and would recommend to everyone! More

Service Great service from the beginning to the end I got all the answers to my questions when I was on the show room they kept coming to me and ask if everyt Great service from the beginning to the end I got all the answers to my questions when I was on the show room they kept coming to me and ask if everything was ok and if I needed anything overall great service specially from my salesman orlando thanks for everything. More

Great Experience Walked in and did not expect to leave with a car! Although was long process ! I am Happy with my purchase..Great Customer Service too! Walked in and did not expect to leave with a car! Although was long process ! I am Happy with my purchase..Great Customer Service too! More