Northstar Mitsubishi

Pretty Good, but a looong process! Overall, it was an OK experience. I spent longer buying a car than buying an apt. had an appt for 11am, didn't get everything finalized and keys to ou Overall, it was an OK experience. I spent longer buying a car than buying an apt. had an appt for 11am, didn't get everything finalized and keys to our new car until about 5pm. Staff was friendly, there was a lot of back and forth between the dealership and a lot across the street because the person assisting us did not have the information on the inventory available. Luckily, just before we decided on a vehicle, we kept walking around the lot and found the model in the color we wanted and the features we were looking for. But we had to look ourselves. One thing is strange to me, is that after purchasing extended warranty, etc. we haven't received any documents from Kia at all. More

Defetive vehicle was sold All around terrible experience at NorthStar Mitsubishi. My sales man was rude and is clearly in the wrong field of work. I only bought the car because All around terrible experience at NorthStar Mitsubishi. My sales man was rude and is clearly in the wrong field of work. I only bought the car because I wanted it, which meant I had to put up with their abysmal service. I was told the car had been put through a thorough inspection and I trusted what they told me, which looking back was my mistake. After purchasing my car, I brought it to my mechanic upon which he told me this car was unsafe to be driven in its current condition. The front bumper was barley hanging on by two screws, one on each side. Both sides of the bumper are suppose to have 3 screws each. There were zero clips on my front bumper as well. Clearly, the car wasn't inspected because the problem would have been fixed before the car was put on the lot. Not to mention when I came to pick up my vehicle, before I noticed any of these problems, my salesman had me waiting in the lobby for 3 hours and repeated to me "its going to be a while" anytime I would ask what the hold up was. Come to find out, he was working on another sale with another client. We had already arranged a specific time for me to pick up my vehicle so he had plenty of time to prepare the car for me. After speaking to a manger his first words were "Your still here?". I asked him what was taking so long and he told me my salesman was with another customer. The manager set me up with another salesman and I was out of the building in 25 minutes. If your looking for honesty and trust when purchasing a vehicle, the last place you will find those attributes is at NorthStar Mitsubishi More

purchased a car, scheduled delivery and it did not arrive. I purchased a car online, and confirmed over the phone. I received an email confirmation for the scheduled delivery time. After two or three email I purchased a car online, and confirmed over the phone. I received an email confirmation for the scheduled delivery time. After two or three emails went without reply, I called to confirm. They gave me some details but reported someone would call back with the name of the financing company which my insurer wanted. Nobody called. The next day, I wrote again and did not hear any response again. I called and the person sounded confused and said someone would call back. The car did not arrive, nobody called. I wrote several more emails asking where my car was and nobody has responded at all. I'm speechless. More

Thank You Northstar for answering your phone.. with covid19 causing havoc thru NYC you were a godsend in helping with my transition from leasee to owner..Thank You Carlos for being the face to the voi covid19 causing havoc thru NYC you were a godsend in helping with my transition from leasee to owner..Thank You Carlos for being the face to the voice to close the deal. Your professionalism and patience throughout the process was commendable keeping the personal distancing in effect..Thank You!! More

Fist Time Car Buyer Northstar Kia made my first car purchase super easy. I had done a lot of research and called them with a price I was looking for and they got me a bet Northstar Kia made my first car purchase super easy. I had done a lot of research and called them with a price I was looking for and they got me a better one after juggling through a bunch of dealerships. This Purchase happened during the Covid-19 Pandemic and Carlos was very cognizant of maintaining cleanliness and minimal contact. He was still able to introduce all the functions of the car as he was very knowledgeable of it. The Process did take a a bit longer than I had anticipated but he helped us through all we needed The car was supposed to come with 2 keys but they are currently working on Locating the second one which I thought was a little odd. Other than those small details it was an easy transaction by the team. Thanks again! More

Definitely love the honesty. Def will refer anyone . Great job. Of course when anyone doing car work the timing can be long but to see how he tried to make things happen quicker than usual was great esp Great job. Of course when anyone doing car work the timing can be long but to see how he tried to make things happen quicker than usual was great especially come on your day off More

After our visit I was very satisfied. Raymond is very professional and he was very kind to us. He covered all of my needs. I was fascinated and I liked the experience professional and he was very kind to us. He covered all of my needs. I was fascinated and I liked the experience More

Bad management Don't buy to this dealership they are all scam artist there not honest they will mislead you for what ur buying and they will give you the wrong car. Don't buy to this dealership they are all scam artist there not honest they will mislead you for what ur buying and they will give you the wrong car. Plz don't waste your time here. I made a mistake to make a transaction to this dealership I don't want to happen to you what happen to me. Big regrets and headache. More

I had the pleasure to work with Raymond! he is professional, very attentive to my needs, I got the car I wanted in a very short time and with a great price ! I will definitely collaborate with him professional, very attentive to my needs, I got the car I wanted in a very short time and with a great price ! I will definitely collaborate with him in the future and I would recommend it to everyonep More

Very excellent service! They took into consideration everything I said I was looking for and found me a great car at a great price. So helpful and professional. everything I said I was looking for and found me a great car at a great price. So helpful and professional. More