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Northstar Kia - Service Center

Long Island City, NY

4.6
770 Reviews
Call Service Center (347) 727-1800

770 Reviews of Northstar Kia - Service Center

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December 07, 2024

Excellent customer service. We had to have a car towed, they took it right away, fixed it right away. I had follow up issues and they stood by their work. More

by Emergencycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that we were able to assist you quickly and effectively with your car's repairs. It's great to know that we stood by our work and provided the support you needed. We truly appreciate your trust and look forward to helping you again in the future

December 07, 2024

Car Service was exceptional. The staffing is great. They’re very friendly and welcoming. The waiting area set up really nice they have food and beverages for their clients . More

by brigitterugel56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nairoby Valverde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional service experience and felt welcomed by our friendly staff. We're glad you enjoyed the waiting area and amenities as well. We truly appreciate your kind words and look forward to serving you again in the future!

December 06, 2024

My experience in service was miserable. After 4 hrs was told three different scenarios on my certified 2020 Soul and none of them were correct. Ended up driving to Pennsylvania where I purc More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My contact is not here but he was running the service for everyone coming through
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Dec 08, 2024 -

Northstar Kia responded

Hi, I'm truly sorry to hear about your frustrating experience. It sounds like the service you received fell short of expectations, and I completely understand your disappointment. It’s concerning that you weren’t given accurate information, especially after spending so much time at the dealership. Your feedback is important, and I would recommend reaching out to Northstar Kia directly at Bsingh@northstarkia.com to discuss the issue and ensure this doesn’t happen again. I hope your vehicle's issue was resolved in Pennsylvania, and I sincerely hope your next visit is much more positive.

December 05, 2024

I was helped by Cosmo at the customer service desk and he was very helpful, polite and professional. Everything went very well and smoothly. I had a great experience. More

by JASON822GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosimo
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Cosmo provided you with helpful, polite, and professional service. It's great to know everything went smoothly, and we're so glad you had a great experience. We look forward to assisting you again in the future!

December 04, 2024

The work and service was good. But the recall kia resolved to my telluride not too happy More

by TAKBYUNGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your feedback. We're glad to hear that the service was good, but we're sorry to hear that you're not completely satisfied with the recall resolution for your Telluride. If you'd like to discuss the issue further or if there's anything we can do to improve your experience, please feel free to reach out. Your satisfaction is important to us.

December 03, 2024

The staff was professional and friendly. My service visit started on time and took the expected time. Overall a very good experience. More

by josephifernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of these folks
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that your service visit was smooth, timely, and met your expectations. It’s great to know the staff provided professional and friendly service. We appreciate your positive review and look forward to serving you again in the future!

December 03, 2024

I brought my car back one month after my general service, in for an engine light on check, they said they didn’t have the parts for some thing and told they would call me back, but never got any call in retu More

by nav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
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Dec 08, 2024 -

Northstar Kia responded

Hello, I’m really sorry to hear about your experience. It’s disappointing that you didn’t receive a follow-up call after bringing your car in for the engine light issue. I’d recommend reaching out to the service department directly at Bsingh@northstarkia.com to follow up on the parts and ensure they can address your concerns promptly. Your satisfaction is important, and I hope the issue gets resolved quickly.

November 30, 2024

Poor communication and lack of service. Follow up call was rude because of my review. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Baker
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November 28, 2024

Everyone was Friendly and helped me get an oil change done pretty fast. Would return More

by MITCHELLSUAREZ9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 28, 2024

Always top notch service ! Highly recommended service station and dealer. Edwin always is super professional and knowledgeable and eager to help More

by STILLENMAX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin / service
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