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Northstar Kia - Service Center

Long Island City, NY

4.6
766 Reviews
Call Service Center (347) 727-1800

765 Reviews of Northstar Kia - Service Center

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December 13, 2024

The staff is nice however explanations of what's to occur with my vehicle is severely inconsistent. I was told one thing initially but something completely different subsequently. More

by lsmith3302
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie and James
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Dec 13, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. While we're glad to hear you found our staff nice, we sincerely apologize for any inconsistencies in the communication about your vehicle. Clear and consistent explanations are key, and we’ll address this with our team to ensure a better experience moving forward. If there's anything we can do to assist you or clarify further, please don't hesitate to reach out at Bsingh@Northstarkia.com. – Your friends at NorthStar Kia

December 13, 2024

Went for routine maintenance and state inspection, 3 hours later I'm finally on my way home and I realize they didn't do the inspection. Went back the next day, took another hour, then a strange sound s More

by MATTFOOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
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Dec 14, 2024 -

Northstar Kia responded

I'm so sorry to hear about your experience, and I completely understand your frustration. Safety is the top priority when it comes to car maintenance, and it's alarming that you experienced such an issue. I would recommend reaching out to the dealership directly to report the incident and ensure that they are aware of the situation. It’s important that they address any potential oversights and prioritize customer safety moving forward. Feel free to reach us at Bsingh@northstarkia.com with any question. Thank you for sharing your experience—safety concerns like these should never be taken lightly.

December 13, 2024

Inconsistent communication with parts and service. Slow to respond. Slow to complete work. Does not call back when they say they will. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 14, 2024 -

Northstar Kia responded

I'm sorry to hear about the inconsistent communication you've experienced with parts and service at Northstar Kia. It can be really frustrating when there's a lack of follow-through, especially when you're expecting updates or timely completion of work. It might be helpful to directly share your concerns with the service manager or customer service to help improve their response times and overall communication. Hopefully, this will lead to a better experience next time. If you need any further assistance, don’t hesitate to reach out at Bsingh@Northstarkia.com.

December 13, 2024

Northstar Kia has a Good service, but some details don’t explain clearly to me. More

by jayliu27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. It's great to hear that you had a positive experience with Northstar Kia, but I understand that some details could have been communicated more clearly. Clear communication is key, and if there's any specific area where you feel more information would have been helpful, it might be worth addressing with the team to help improve future experiences.

December 12, 2024

Great customer service from Kevin T. Baker. He was very knowledgeable, professional and pleasant. Will definitely go back to do the oil change. More

by WTMC2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin T. Baker
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Dec 13, 2024 -

Northstar Kia responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Kevin T. Baker. His professionalism and knowledge truly make a difference. We’re glad to know you plan to return for your oil change—our team looks forward to seeing you again! 😊 – Your friends at NorthStar Kia

December 11, 2024

The staff was very helpful. The facility was clean. And the service was efficient. Thanks. More

by MATTHILL81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Report | Print
Dec 11, 2024 -

Northstar Kia responded

Thank you for your positive feedback! We’re glad to hear that our staff, facility, and service met your expectations. We appreciate your support and look forward to serving you again soon!

December 10, 2024

Nice staff who explained everything that was going to happen, then went over the work with me during pickup. More

by jake g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spanish speaking service dept clerk
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Dec 11, 2024 -

Northstar Kia responded

Nice staff who explained everything that was going to happen, then went over the work with me during pickup.

December 08, 2024

Helpful desk service personnel. Addressed the recall issue just came in for oil change. The only is the free car wash only did the outside and nothing done in the inside of the veh More

by kopcey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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Dec 08, 2024 -

Northstar Kia responded

Hi, Helpful desk service personnel. Addressed the recall issue just came in for oil change. The only is the free car wash only did the outside and nothing done in the inside of the vehicle.

December 08, 2024

Always great service, Timely and Professional. Kia Northstar service and parts is my first choice. . More

by maria7centeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont recall staff person
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Dec 09, 2024 -

Northstar Kia responded

Hello Maria, Thank you for your kind words! We're thrilled to hear that our service and parts team at Northstar Kia continues to be your first choice. Providing timely, professional, and excellent service is our top priority, and your satisfaction means the world to us. We look forward to assisting you again in the future! 🚗✨

December 07, 2024

My wife took our car in for a UCC update and they had it done and threw in a car wash within 45 minutes. The service was great! More

by jeffoxiam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're so glad to hear that the UCC update was completed quickly and that you were happy with the service. It's great to know that your wife had a positive experience, and we're glad she got a complimentary car wash as well. We appreciate your feedback and look forward to serving you again!

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