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Northstar Kia - Service Center

Long Island City, NY

4.6
759 Reviews

759 Reviews of Northstar Kia - Service Center

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December 19, 2024

Great customer service. Very knowledgeable about cars and gave recommendable suggestion in the car industry. More

by LSANCHEZ7487
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Farrugia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Northstar Kia responded

Thank you for your wonderful feedback! We’re glad to hear that our team’s knowledge and recommendations helped you. We appreciate your kind words and look forward to assisting you again in the future! Your Friends at NorthStar Kia. T: 718-675-5649 https://www.northstarkiany.com/

December 19, 2024

We were deceived and they gave us the car that we did not order and neither the saleswoman Ariana and Daniel nor the Manager want to answer us. We made a proposal for the damage they have done to us and they More

by PAULISRIVERSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syed Rizvi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Rizvi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Northstar Kia responded

Thank you for sharing your experience, and we sincerely apologize for any misunderstanding. We take customer concerns seriously and would like the opportunity to resolve this matter. Please contact us directly at Bsingh@Northstarkia.com, and we’ll do our best to address your concerns and work toward a resolution. Your Friends at NorthStar Kia. T: 718-675-5649 https://www.northstarkiany.com/

December 17, 2024

Excellent customer care and service. Always treat their customers with the highest order of kindness, professionalism, and concern. More

by BASHIRIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
99 House Tech
Dec 18, 2024 -

Northstar Kia responded

Thank you for your thoughtful review! We’re delighted to hear that you’ve experienced our commitment to kindness, professionalism, and care. It’s always our goal to ensure our customers feel valued and supported. Your Friends at NorthStar Kia. T: 718-675-5649 https://www.northstarkiany.com/

December 17, 2024

James was great! Very helpful and quick easy service for last minute issues with my car More

by TALIAGRAGANELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wu
Dec 18, 2024 -

Northstar Kia responded

Thank you for sharing your experience! We're glad James was able to provide quick and helpful service for your last-minute car needs. We'll make sure to pass along your kind words to him. Your Friends at NorthStar Kia. T: 718-675-5649 https://www.northstarkiany.com/

December 13, 2024

The staff is nice however explanations of what's to occur with my vehicle is severely inconsistent. I was told one thing initially but something completely different subsequently. More

by lsmith3302
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie and James
Dec 13, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. While we're glad to hear you found our staff nice, we sincerely apologize for any inconsistencies in the communication about your vehicle. Clear and consistent explanations are key, and we’ll address this with our team to ensure a better experience moving forward. If there's anything we can do to assist you or clarify further, please don't hesitate to reach out at Bsingh@Northstarkia.com. – Your friends at NorthStar Kia

December 13, 2024

Went for routine maintenance and state inspection, 3 hours later I'm finally on my way home and I realize they didn't do the inspection. Went back the next day, took another hour, then a strange sound s More

by MATTFOOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
Dec 14, 2024 -

Northstar Kia responded

I'm so sorry to hear about your experience, and I completely understand your frustration. Safety is the top priority when it comes to car maintenance, and it's alarming that you experienced such an issue. I would recommend reaching out to the dealership directly to report the incident and ensure that they are aware of the situation. It’s important that they address any potential oversights and prioritize customer safety moving forward. Feel free to reach us at Bsingh@northstarkia.com with any question. Thank you for sharing your experience—safety concerns like these should never be taken lightly.

December 13, 2024

Inconsistent communication with parts and service. Slow to respond. Slow to complete work. Does not call back when they say they will. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 14, 2024 -

Northstar Kia responded

I'm sorry to hear about the inconsistent communication you've experienced with parts and service at Northstar Kia. It can be really frustrating when there's a lack of follow-through, especially when you're expecting updates or timely completion of work. It might be helpful to directly share your concerns with the service manager or customer service to help improve their response times and overall communication. Hopefully, this will lead to a better experience next time. If you need any further assistance, don’t hesitate to reach out at Bsingh@Northstarkia.com.

December 13, 2024

Northstar Kia has a Good service, but some details don’t explain clearly to me. More

by jayliu27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. It's great to hear that you had a positive experience with Northstar Kia, but I understand that some details could have been communicated more clearly. Clear communication is key, and if there's any specific area where you feel more information would have been helpful, it might be worth addressing with the team to help improve future experiences.

December 12, 2024

Great customer service from Kevin T. Baker. He was very knowledgeable, professional and pleasant. Will definitely go back to do the oil change. More

by WTMC2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin T. Baker
Dec 13, 2024 -

Northstar Kia responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Kevin T. Baker. His professionalism and knowledge truly make a difference. We’re glad to know you plan to return for your oil change—our team looks forward to seeing you again! 😊 – Your friends at NorthStar Kia

December 11, 2024

The staff was very helpful. The facility was clean. And the service was efficient. Thanks. More

by MATTHILL81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Dec 11, 2024 -

Northstar Kia responded

Thank you for your positive feedback! We’re glad to hear that our staff, facility, and service met your expectations. We appreciate your support and look forward to serving you again soon!

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