Northstar Kia - Service Center

Manny was personable and respectful. He was courteous and provided first-time customer support. He effectively answered my questions and found answers to the ones he was unsure about. He was courteous and provided first-time customer support. He effectively answered my questions and found answers to the ones he was unsure about. More

Great service. The staff was very kind and very accommodating. It was a pleasure. Thanks. The staff was very kind and very accommodating. It was a pleasure. Thanks. More

Courteous, manager explained everything thing, very knowledgeable The car is running very well, the problem was solved knowledgeable The car is running very well, the problem was solved More

Everyone at this location is friendly and helpful, and I was very impressed that my car was washed when I picked it up. I almost didn't recognize it, haha was very impressed that my car was washed when I picked it up. I almost didn't recognize it, haha More

The nicest experience I ever had. No xx, didn’t feel intimidated being by myself as a single mom. Great car. Great employees and I would know, my whole family is in the car business No xx, didn’t feel intimidated being by myself as a single mom. Great car. Great employees and I would know, my whole family is in the car business More

Pleasant, knowledgeable people, easy to work with, good environment, got me all the answers I needed and I left with a car I wanted. environment, got me all the answers I needed and I left with a car I wanted. More

I am writing this review to warn other consumers about my family’s experience with Northstar Kia in Woodside, NY. After nearly four years of servicing our 2022 Kia Carnival there, we encountered a denial of family’s experience with Northstar Kia in Woodside, NY. After nearly four years of servicing our 2022 Kia Carnival there, we encountered a denial of warranty coverage for a covered repair, were told we would have to pay out of pocket, and within 48 hours of filing a complaint with Kia Customer Care and notifying the dealership, we were permanently blacklisted from all future service. On July 16, 2025, at 40,671 miles, Service Advisor Manny Dorante denied Basic Warranty coverage for a defective driver’s seat. He cited a supposed 36,000-mile “Special Adjustment” limitation for seat components — a limitation not found in Kia’s 2022 Warranty Manual for the Carnival. During that call he told me the car would “just sit here” and “no one’s going to even look at it” unless I agreed to pay out of pocket. When I pointed out that Northstar Kia had repaired the same seat under warranty one month earlier at 39,843 miles, he responded: “You can’t keep coming in here saying warranty, warranty, warranty,” and ended the call with: “Call me back if you decide to pay.” On July 18, 2025, two days after I filed a complaint with Kia Customer Care and notified the dealership in writing, Northstar Kia reversed course. They agreed to replace the $1,851 (MSRP) seat track assembly under warranty, but only as a “one-time repair,” and at the same time told me and my family we were permanently banned from future service. Mr. Dorante stated: “We will not be doing business with you any longer,” and declined to provide any reason. On July 21, 2025, the dealership replaced the driver’s seat track assembly under warranty at no cost. This was the same repair that had been denied five days earlier, when I was told I would have to pay out of pocket. On July 22, 2025, I called Northstar Kia from my home in Manhattan to confirm whether the repair was complete and whether the blacklisting remained in effect. I lawfully recorded the call under New York’s one-party consent law. In that call, Mr. Dorante reaffirmed the blacklisting, confirmed it was a coordinated management decision with Service Manager Edwin Gil, and stated: “We don’t have to give you a valid reason” and “We just don’t wanna do business with you anymore. Plain and simple. It’s a business.” Based on this sequence, I believe the blacklisting was retaliation for exercising warranty rights through Kia’s official complaint process. If a dealership can deny coverage, tell a customer to pay out of pocket for a covered repair, then reverse course and blacklist the customer for filing a complaint, the value of Kia’s “industry-leading” warranty is called into question. I have filed formal complaints with the New York Attorney General’s Consumer Frauds Bureau and other consumer protection agencies. More

I had a great experience with this dealership. Very helpful in getting you what you want. Marcos and Danny was very understanding and helpful. Made me and my wife feel comfortable. Great experienc Very helpful in getting you what you want. Marcos and Danny was very understanding and helpful. Made me and my wife feel comfortable. Great experience. Thank you More

Service was great. All the technicians were very professional and knowledgeable. I also appreciate the friendliness, encounter from everyone. All the technicians were very professional and knowledgeable. I also appreciate the friendliness, encounter from everyone. More

My appointment was on time, Manny at the service counter was very professional and friendly. Everyone who I interacted with was courteous and friendly. My service was completed very expeditiously and I have was very professional and friendly. Everyone who I interacted with was courteous and friendly. My service was completed very expeditiously and I have nothing but high praises for their work. Two thumbs up. More