Northside Lexus - Service Center

Took our car in to get serviced. Analy Garcia helped us with a loaner car. Got a call later that our car was ready. Everything went smooth. Thanks for the service. with a loaner car. Got a call later that our car was ready. Everything went smooth. Thanks for the service. More

Needham Shotwell was great, We were waiting for my wife's old Lexus to be serviced. She was in love with it and didn't want to think about trading it in. Needham found out what she would look for in a new o old Lexus to be serviced. She was in love with it and didn't want to think about trading it in. Needham found out what she would look for in a new one. Even though wet and cold took time to go into the lot and show her 2 RXs he thought she would like. After driving the 2020 she was ready to buy. Done deal. Melissa O'Connell- I have to also say something about your tech support. I was at home setting up some things for my wife and ran into a problem. I called Tech support. All were busy and had to wait for a callback. A very short wait and Melissa returned my call. Melissa knew exactly what was wrong and how to fix it. She even stayed on the line while I went to the car in case I ran into a problem. I hope you are taking great care of her as she is one of those employees you do not want to lose. She left me with no doubt we (wife and me) had made a good decision and the right dealer. Melissa is awesome! More

Everyone was organized, professional, and friendly. They all took the time to make sure we were taken care of. Their was no pressure on us for time to ask questions. They all took the time to make sure we were taken care of. Their was no pressure on us for time to ask questions. More

Good experience with Northside Lexus while I bring back newly purchased 2021 RX 350 for installation of side moldings. Sales consultant Nick Makrakis is courteous and very helpful. Thanks again, Nick fo newly purchased 2021 RX 350 for installation of side moldings. Sales consultant Nick Makrakis is courteous and very helpful. Thanks again, Nick for your proactive manners. More

Always organized and prepared. Made a mistake on my name which cost about 45 minutes of my time. Asked them to be more careful when I am checking in next time. which cost about 45 minutes of my time. Asked them to be more careful when I am checking in next time. More

I received an email that my plates were in and instructions of what to do and where to go. I was in and out in about 8 minutes! Thanks for the instructions, it made it a lot less complicated! instructions of what to do and where to go. I was in and out in about 8 minutes! Thanks for the instructions, it made it a lot less complicated! More

EXCELLENT ATTENTION Attention is always courteous, prompt, and professional. Came in for the 50,000 mile service. Decided to see the cars in the Show Room. Saw one tha Attention is always courteous, prompt, and professional. Came in for the 50,000 mile service. Decided to see the cars in the Show Room. Saw one that I liked. Contacted my wife. Se also came. Contacted Don H. Seemed like a good deal and trade value. Bought a new car. The young man that handled the servicing on our car was very courteous. Did not get his name. Kept us informed of the status. Left you a trade with a current 50,000 mile service, an alignment, and a full tank of gas. Victoria has already contacted us for handling our tech issues. More

Excellence in skill and doing what is right Follow through on what was promised by Mark Green will go a long ways. The service provider in the drive through was example in excellence in skill an Follow through on what was promised by Mark Green will go a long ways. The service provider in the drive through was example in excellence in skill and customer care. Appreciate your level of commitment at this location. More

I love the new Lexus it’s wonderful it’s beautiful looks like a hotel I had a everything that needed to be done was taken care of right away very pleasant experience Caleb took good care of me Sandra Whi like a hotel I had a everything that needed to be done was taken care of right away very pleasant experience Caleb took good care of me Sandra White More

Caleb took care if my car for me with professionalism. My service wait wasn’t long and the sitting area is great! This was my first time buying a Lexus and so far, I am very pleased. My service wait wasn’t long and the sitting area is great! This was my first time buying a Lexus and so far, I am very pleased. More