Northside Lexus - Service Center

We arrived & waited 30 minutes in Service Dept. as they couldn’t locate our car that was being serviced! Was very aggravating! Caleb our finance guy was at lunch & he took our car directly to service Dept. couldn’t locate our car that was being serviced! Was very aggravating! Caleb our finance guy was at lunch & he took our car directly to service Dept. for inspection. We were never told who our service manager was so no one knew what was going on. An older woman with blonde hair named Lee kept asking us what did we need today & what we were we doing there!If you don’t know who your service advisor is your are just plain out of luck! Not very good customer service at all! More

Javiar Calderon is a very good salesperson. We enjoyed the service and all contacts with Northside Lexus. I recently left the car for service and it was handled fast and efficient..thanks I love the w the service and all contacts with Northside Lexus. I recently left the car for service and it was handled fast and efficient..thanks I love the waiting area too! Pauline Hager More

I took my 2015 Ls 460 to this dealership as a First-Time customer regarding a seat memory problem. I was introduced to Dorothy Sausley, one of the service managers. She provided me with a loaner and handled customer regarding a seat memory problem. I was introduced to Dorothy Sausley, one of the service managers. She provided me with a loaner and handled my case personally. The car was kept in the shop overnight since this problem took about a week due a part order delay. She was able to fix the problem and have Lexus take care of the bill. It was an excellent experience from first contact to pick up. I highly recommend this dealership and thank Dorothy for help. I will be a loyal customer!!! More

Repair was fine but the estimator Benny Romero had an unfriendly attitude. Will try never to take my car to get repair at the site again. unfriendly attitude. Will try never to take my car to get repair at the site again. More

Service was prompt, clearly described and convenient and included a loaner vehicle. The price charged was fair and all of the work was accomplished on time. included a loaner vehicle. The price charged was fair and all of the work was accomplished on time. More

Always courteous and competent service. Recent service was only for getting my plates put on my new car, but still service dept jumped on it. was only for getting my plates put on my new car, but still service dept jumped on it. More

My whole experience at the Northside Lexus Collision Center was the best I have ever experienced. I had bought my daughter a Lexus in El Paso, TX and on the day after I gave it to her, someone had caus Center was the best I have ever experienced. I had bought my daughter a Lexus in El Paso, TX and on the day after I gave it to her, someone had caused some damage to it in an HEB parking lot in the Woodlands. The good news was that was that this individual had left a note with a telephone number and insurance information (who does that these days?). The ball started rolling with Progressive insurance and I took it to the Northside Lexus and Johnnie Torres walked me through the whole process. He helped me with Enterprise rent a car, gave me updates regularly and kept me posted on everything. I was back in El Paso and even though this was long distance at some point, everything went smooth. My daughter was able to pick up the repaired vehicle and return the rental car there at the collision center with no problem. The car looks new again. Kudos to Mr. Torres, the Northside Collision Center, Enterprise Rent a car and Progressive insurance. I'll make sure my daughter takes the Lexus there when it needs service. BTW, they have excellent coffee in their lobby. More

Customer recognition is suburb through out the whole store. I've been buying new cars for 70 years from top of the Buicks and Lincolns lines. northside Lexus, in all areas far exceeds all others store. I've been buying new cars for 70 years from top of the Buicks and Lincolns lines. northside Lexus, in all areas far exceeds all others More

Aniekan Edem is extremely professional and very helpful. He takes the time to listen and he has a very warm personality. I specifically choose Aniekan anytime I visit the Lexus service department. He make He takes the time to listen and he has a very warm personality. I specifically choose Aniekan anytime I visit the Lexus service department. He makes me feel like a valued Lexus customer and he always provides the assistance that I need. He is ABSOLUTELY the best. More

I picked up the license plates and The front desk person at the service desk was very pleasant and professional. He took care of my car himself. at the service desk was very pleasant and professional. He took care of my car himself. More