Northside Lexus - Service Center

Repair was fine but the estimator Benny Romero had an unfriendly attitude. Will try never to take my car to get repair at the site again. unfriendly attitude. Will try never to take my car to get repair at the site again. More

Service was prompt, clearly described and convenient and included a loaner vehicle. The price charged was fair and all of the work was accomplished on time. included a loaner vehicle. The price charged was fair and all of the work was accomplished on time. More

Always courteous and competent service. Recent service was only for getting my plates put on my new car, but still service dept jumped on it. was only for getting my plates put on my new car, but still service dept jumped on it. More

My whole experience at the Northside Lexus Collision Center was the best I have ever experienced. I had bought my daughter a Lexus in El Paso, TX and on the day after I gave it to her, someone had caus Center was the best I have ever experienced. I had bought my daughter a Lexus in El Paso, TX and on the day after I gave it to her, someone had caused some damage to it in an HEB parking lot in the Woodlands. The good news was that was that this individual had left a note with a telephone number and insurance information (who does that these days?). The ball started rolling with Progressive insurance and I took it to the Northside Lexus and Johnnie Torres walked me through the whole process. He helped me with Enterprise rent a car, gave me updates regularly and kept me posted on everything. I was back in El Paso and even though this was long distance at some point, everything went smooth. My daughter was able to pick up the repaired vehicle and return the rental car there at the collision center with no problem. The car looks new again. Kudos to Mr. Torres, the Northside Collision Center, Enterprise Rent a car and Progressive insurance. I'll make sure my daughter takes the Lexus there when it needs service. BTW, they have excellent coffee in their lobby. More

Customer recognition is suburb through out the whole store. I've been buying new cars for 70 years from top of the Buicks and Lincolns lines. northside Lexus, in all areas far exceeds all others store. I've been buying new cars for 70 years from top of the Buicks and Lincolns lines. northside Lexus, in all areas far exceeds all others More

Aniekan Edem is extremely professional and very helpful. He takes the time to listen and he has a very warm personality. I specifically choose Aniekan anytime I visit the Lexus service department. He make He takes the time to listen and he has a very warm personality. I specifically choose Aniekan anytime I visit the Lexus service department. He makes me feel like a valued Lexus customer and he always provides the assistance that I need. He is ABSOLUTELY the best. More

I picked up the license plates and The front desk person at the service desk was very pleasant and professional. He took care of my car himself. at the service desk was very pleasant and professional. He took care of my car himself. More

Took our car in to get serviced. Analy Garcia helped us with a loaner car. Got a call later that our car was ready. Everything went smooth. Thanks for the service. with a loaner car. Got a call later that our car was ready. Everything went smooth. Thanks for the service. More

Needham Shotwell was great, We were waiting for my wife's old Lexus to be serviced. She was in love with it and didn't want to think about trading it in. Needham found out what she would look for in a new o old Lexus to be serviced. She was in love with it and didn't want to think about trading it in. Needham found out what she would look for in a new one. Even though wet and cold took time to go into the lot and show her 2 RXs he thought she would like. After driving the 2020 she was ready to buy. Done deal. Melissa O'Connell- I have to also say something about your tech support. I was at home setting up some things for my wife and ran into a problem. I called Tech support. All were busy and had to wait for a callback. A very short wait and Melissa returned my call. Melissa knew exactly what was wrong and how to fix it. She even stayed on the line while I went to the car in case I ran into a problem. I hope you are taking great care of her as she is one of those employees you do not want to lose. She left me with no doubt we (wife and me) had made a good decision and the right dealer. Melissa is awesome! More

Everyone was organized, professional, and friendly. They all took the time to make sure we were taken care of. Their was no pressure on us for time to ask questions. They all took the time to make sure we were taken care of. Their was no pressure on us for time to ask questions. More