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Northside Lexus - Service Center

Spring , TX

4.5
502 Reviews

502 Reviews of Northside Lexus - Service Center

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October 07, 2021

Always service oriented and exemplary. Pleasure to come to it no matter what the reason. Staff cheerful and helpful - over 3 yrs - no exceptions encountered to this. More

by SUE.BEERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Northside Lexus responded

Sue, thanks for your committed business here at Northside Lexus! We're proud to have a great team that is cheerful and helpful. See you next time!

September 26, 2021

Very accommodating to their customers from service. Friendly environment. They taking good care of their customers. More

by LXA019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Northside Lexus responded

We're elated to hear that our commitment to customer care is so clear! Thank you for the terrific review, from the entire Northside Lexus team!

September 15, 2021

My recent appointment was at 2:00. No one came to me My recent appointment was at 2:00. No one came to me until 2:45 More

by prisdp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Galindo
Sep 16, 2021 -

Northside Lexus responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver timely and efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Todd Sylvester - Fixed Ops. Dir. - 2815693420

September 13, 2021

Great service I would recommend this place to anyone who is interested in Lexus thank you More

by dhowardfirst2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Galindo
Sep 13, 2021 -

Northside Lexus responded

Thanks for this excellent review! We're happy to hear of your confidence in our team.

August 26, 2021

My car currently in the shop and handled by Dorothy in service. My backup camera problem was handled by Melissa. I just want to emphasize again, I have never dealt with a more kind, intuitive, thorough More

by Hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorothy Sausley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Northside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we will be sure to pass on the kind words to Dorothy and Melissa!

August 16, 2021

Professional staff, beautiful store, good, friendly & considerate service department. Timely service with a complimentary loaner was a plus. Follow up by sales to verify happy with purchase. More

by JSHEPHERD2707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hankins
Aug 16, 2021 -

Northside Lexus responded

Thanks for your kind words about Northside Lexus! We're pleased that our team could complete your service promptly. Thanks for trusting us to do the job right. See you next time!

August 03, 2021

The new building is well designed for easy access to sales, service, and financing personnel. Lexus employees are always pleasant, helpful, and skilled. I think I have experienced outstanding and profes More

by SHARON.T.MILLER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greeter/ telephone, Hamilton Dawes, Analy Garcia
Aug 04, 2021 -

Northside Lexus responded

Thank you for the lovely feedback, Sharon - it's validating to hear we're delivering this level of service and care! Safe travels and see you next time, from all of us here at Northside Lexus!

June 25, 2021

The best customer service. I felted they was concern with me. Thanks More

by chenettecharles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hankins
Jun 25, 2021 -

Northside Lexus responded

Your review fills us with pride. We are thrilled that the Northside Lexus staff continues to demonstrate our commitment to customer satisfaction. Have a great day!

June 11, 2021

These are very professional people. They got me in and out of their service department in a minimal amount of time. They are kind, courteous, and respectful. More

by TKUNZ_HARC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Newall
Jun 11, 2021 -

Northside Lexus responded

Thank you for choosing Northside Lexus for your service needs! We are thrilled that our team took such great care of you and got you back on the road in no time. Have a wonderful day!

May 24, 2021

Excellent sales and service teams! We are repeat customers because of John and the entire certified Lexus team! We are very pleased with Northside Lexus team! More

by f.nightengale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hankins, Hamilton Dawes
May 24, 2021 -

Northside Lexus responded

Thank you for your loyalty to John and the team! We are grateful to have you as customers and we look forward to seeing you next time at Northside Lexus. Have a great day!

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