Northside Lexus - Service Center

I have chosen to drive a Lexus because of the service and warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone who would listen how wonderful the service and people were and they were always surprised that I was receiving this type of service with a vehicle not purchased at Northside. I am now on my third Lexus and I just can't imagine driving another brand since I would probably have to give up Northside. From the sales force to the service department, I always feel like I'm visiting home. More

I have never associated with a dealership so pleasant and professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I eve professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I ever wanted. Thanks Northside Lexus !! More

WE RATED OUR EXPERIENCE AS HIGH AS WE DID DUE TO THE EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE W EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE WORK REQUIRED BEFORE ANY WORK WAS STARTED AND SURPRISED THAT THE COST WAS LESS THAN WE ANTICIPTED FOR THE BRAKE JOB ETC. More

A reman Alternator cost $1,100. The service and people are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I rea are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I really felt overcharged for this service. More

As usual, Jon Gosling is the reason I keep driving a Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot t Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot tell you how much he has gone over and above ALL the other service representatives that I've had there. Jon truly cares about me; he makes sure I'm getting the best at the best price (unlike others); he truly has my best interest at heart. He continues to make sure that I am a truly satisfied customer. Jon certainly is "PERSUING PERFECTION"! More

Why? Two reasons: 1.Delightful acquaintance of Mr. Pat Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented cra Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented craftsmen) of the dealership has a velcro effect on our presence. Where Mr. Pat and the dealership go, we will follow. Thank you for making car ownership exceedingly pleasurable. Albert and Gwen More

All the poeple were diligent, helpful and prompt. I couldn't find anything to complain about, even though I dropped by without an appointment scheduled. couldn't find anything to complain about, even though I dropped by without an appointment scheduled. More

Ms. Braton is always very professional and takes time with her customer. She takes the time to explain what really needs to be done and explains the various options. She is definitely a positive for your with her customer. She takes the time to explain what really needs to be done and explains the various options. She is definitely a positive for your dealership. More

The service at Northside Lexus is always outstanding. I have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. More

I called the service department. I explained the situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid lights). That I had not put the gas cap on correctly while filling up. I believed that until the next day when the lights were still on. I called again and this time this representative told me she would have someone call me back. Dean called me back and asked if I could bring the car in and they would look at it. Kyle took over once I was at the dealership and asked if I could wait for it. Dorothy took over and explained the situation. She had obtained a loaner for me. She called me that night and told me what was going on and hopefully I would have my car back the next day. I was kept informed when the mechanics wanted to keep the car longer. When I did finally get called by Dorothy to come any time and that my car was ready, everyone was so nice and my car was washed. This service department is the reason my next cars will be Lexus cars! More