Northside Lexus - Service Center

WE RATED OUR EXPERIENCE AS HIGH AS WE DID DUE TO THE EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE W EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE WORK REQUIRED BEFORE ANY WORK WAS STARTED AND SURPRISED THAT THE COST WAS LESS THAN WE ANTICIPTED FOR THE BRAKE JOB ETC. More

A reman Alternator cost $1,100. The service and people are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I rea are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I really felt overcharged for this service. More

As usual, Jon Gosling is the reason I keep driving a Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot t Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot tell you how much he has gone over and above ALL the other service representatives that I've had there. Jon truly cares about me; he makes sure I'm getting the best at the best price (unlike others); he truly has my best interest at heart. He continues to make sure that I am a truly satisfied customer. Jon certainly is "PERSUING PERFECTION"! More

Why? Two reasons: 1.Delightful acquaintance of Mr. Pat Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented cra Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented craftsmen) of the dealership has a velcro effect on our presence. Where Mr. Pat and the dealership go, we will follow. Thank you for making car ownership exceedingly pleasurable. Albert and Gwen More

All the poeple were diligent, helpful and prompt. I couldn't find anything to complain about, even though I dropped by without an appointment scheduled. couldn't find anything to complain about, even though I dropped by without an appointment scheduled. More

Ms. Braton is always very professional and takes time with her customer. She takes the time to explain what really needs to be done and explains the various options. She is definitely a positive for your with her customer. She takes the time to explain what really needs to be done and explains the various options. She is definitely a positive for your dealership. More

The service at Northside Lexus is always outstanding. I have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. More

I called the service department. I explained the situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid lights). That I had not put the gas cap on correctly while filling up. I believed that until the next day when the lights were still on. I called again and this time this representative told me she would have someone call me back. Dean called me back and asked if I could bring the car in and they would look at it. Kyle took over once I was at the dealership and asked if I could wait for it. Dorothy took over and explained the situation. She had obtained a loaner for me. She called me that night and told me what was going on and hopefully I would have my car back the next day. I was kept informed when the mechanics wanted to keep the car longer. When I did finally get called by Dorothy to come any time and that my car was ready, everyone was so nice and my car was washed. This service department is the reason my next cars will be Lexus cars! More

When you go to Northside Lexus, you get total service. Of course the car is given a thorough going-over, but that is not what I mean. I take that for granted or they would not be in business. What I am talki course the car is given a thorough going-over, but that is not what I mean. I take that for granted or they would not be in business. What I am talking about is the complete package from the time you call or go online to set up an appointment to the way each employee treats you. They are more than friendly, they are professional to the max. This extends from the receptionist to the driveway greeter, to the service consultant, the service technician, and the check-out counter folks. You get the complete package. It is obvious that they are happy in their jobs and it comes through in performance. I get the impression that they really care about my car and are dedicated to ensuring that I am happy with it as well. The service people know intuitively that the next time I feel the need for a new car, my choice of dealer will be largely based on my impressions gained over time with my current vehicle. I have been to other Houston Lexus dealerships but none of them comes up to the level of the folks at Northside. More

Always treated very well. First class customer service. Also love the fact that they offer loaner's to be able to drop off the vehicle during the week and allow me to go to work. Also love the fact that they offer loaner's to be able to drop off the vehicle during the week and allow me to go to work. More