Northside Lexus - Service Center

My daughter and I were driving from Houston to Dallas when her car broke down due to faulty repairs by another auto repair shop (service King - Dallas) Sewall Lexus in Dallas directed us to you all and w when her car broke down due to faulty repairs by another auto repair shop (service King - Dallas) Sewall Lexus in Dallas directed us to you all and we were so happy to be given a loan car and have all necessary repairs done there. Thank you! Marie Crowe More

The service and friendliness of the staff was excellent. Jeff Pettipher, my advisor, took time to explain the service and answer my questions. Also, the front desk staff were courteous and professional. Jeff Pettipher, my advisor, took time to explain the service and answer my questions. Also, the front desk staff were courteous and professional. More

The worst part of this whole experience is submitting my review. I tried to submit it and everything was erased - and I had an excellent review written. I'll try again! I can not say enough good things review. I tried to submit it and everything was erased - and I had an excellent review written. I'll try again! I can not say enough good things about Felipe Lozano, the representative with whom I dealt when bringing in my Lexus for body repair. He was very courteous and friendly, and promptly took care of our needs. My husband is much more critical of work done that we are paying for than I am, but Felipe had the utmost respect for what he had to say and acknowledged what he pointed out, and then took care of it. Actually, everyone with whom we have dealt at Northside Lexus has always been very courteous and helpful. We also have high regards for Brent Penn, the salesman with whom we have worked, another asset to your company. More

Northside Lexus service is accommodating, prompt and friendly! The work is excellent and worthy of the Lexus name. thank you for asking, Eli have a great day friendly! The work is excellent and worthy of the Lexus name. thank you for asking, Eli have a great day More

The collision department staff were friendly, attentive, and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the othe and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the other person's insurance company. It was convenient to have the rental car available onsite. Omar called to keep me informed of progress during the repair and notified me when the last work was being completed and when the car would be ready for me. The car was clean and ready when I arrived. I am extremely satisfied with the customer service and repair work. More

The service is great and they are always friendly. I am impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. More

Good service, timely completion, friendly faces to communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - tho communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - though I know you will always give great service I will not complete this survey again - not user friendly. More

Jeff was thorough, communicative, efficient -in getting done what I wanted done.... AND they washed the car and vacuumed inside! Overall, a very happy experience! Thank you done what I wanted done.... AND they washed the car and vacuumed inside! Overall, a very happy experience! Thank you More

I have chosen to drive a Lexus because of the service and warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone who would listen how wonderful the service and people were and they were always surprised that I was receiving this type of service with a vehicle not purchased at Northside. I am now on my third Lexus and I just can't imagine driving another brand since I would probably have to give up Northside. From the sales force to the service department, I always feel like I'm visiting home. More

I have never associated with a dealership so pleasant and professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I eve professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I ever wanted. Thanks Northside Lexus !! More