Northside Lexus - Service Center

Great service, as a loaner car was dropped off to my house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. A house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. Also, they arranged for a tech to come to my house to program the car's garage door openers to our 2 garage doors, at no charge. Excellent customer service. More

Everyone greets you with a smile and provides a warm welcome. The wait is very short and you are on your way in no time. welcome. The wait is very short and you are on your way in no time. More

Although the service I received was very good, I am very disappointed that I have had to have my Lexus GS 350 in for servicing 4 times in the last 4 months. With only 27,000 miles on my car, this seems to disappointed that I have had to have my Lexus GS 350 in for servicing 4 times in the last 4 months. With only 27,000 miles on my car, this seems to be excessive. Most of the work has been covered by the extended warranty I purchased, but I would expect Lexus quality to be better than my experience has been. More

Service was completed sooner than expected. Everyone was very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No probl very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No problem found issues" were encountered. This is the highest quality dealership I have had the pleasure to be a customer. More

I can not believe how terrific Omar was. Very professional and kept me informed along the way. Also finished the job sooner than expected. Omar is a real winner!!!! Best Regards, Greg Dav professional and kept me informed along the way. Also finished the job sooner than expected. Omar is a real winner!!!! Best Regards, Greg David More

On this visit, as on my other visits to Northside Lexus service, I was treated in a very professional and friendly way by all members of the staff. The quality of service, communication, and commitment to service, I was treated in a very professional and friendly way by all members of the staff. The quality of service, communication, and commitment to quality is always very high. Northside Lexus consistently provides a high quality service experience, and makes the Lexus ownership experience a very positive one. I have only the best things to say about Liz Rincon. She is terrific! I will close by offering this observation - I have a 2008 Lexus. My wife has a 2008 BMW. EVERY time we have a service issue with the area BMW dealerships it is a painful experience - they do not meet promised deadlines, they are not particularly pleasant to deal with, we are always having to guard against upselling by service advisors. In short, in light of our contracting experience I will NEVER buy a BMW, but would absolutely buy another Lexus from Northside Lexus. Not even a close question. Keep up the great work. More

It's always a great experience to come and bring my car in for service. Liz takes excellent care of me always, and does it with a smile. She's quick to explain anything I don't understand with great car in for service. Liz takes excellent care of me always, and does it with a smile. She's quick to explain anything I don't understand with great patience. The overall experience was awesome as usual. More

it is very convenient and easy to schedule my service. i am given my same type of vehicle to use while mine is in service & they follow up with a review. i am given my same type of vehicle to use while mine is in service & they follow up with a review. More

Anita is very good. She works well in scheduling appointments, getting a loaner car, and keeping me apprised of service issues concerning the car. Looking forward to working with her in the future. appointments, getting a loaner car, and keeping me apprised of service issues concerning the car. Looking forward to working with her in the future. MCM More

5 star customer service, Neti is one of the cashiers at NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I cal NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I called and she saw the missed called she immediately called me back. Great follow up! Great people at Northside Lexus!! More