Northside Lexus - Service Center

I really enjoy my service visits to Northside Lexus in Houston, TX. The service is always very reliable. The people are very friendly and knowledgeable about the service that is being performed. I have Houston, TX. The service is always very reliable. The people are very friendly and knowledgeable about the service that is being performed. I have had the maintenance done on my car there since it was new. (2007). I have developed a friendship with my service advisor. This dealership always has a loaner car available for me. I do not have to wait very long to get the car either. The place is very clean and chocolate chip cookies are always available for their customers. They also have a coffee/soda bar one can enjoy if he/she has to wait very long for their car to be serviced. I drive 125 miles one way to have the maintenance done on my car. It is worth it. I would recommend Northside Lexus for anyone looking for a new or pre-owned Lexus to enjoy. More

The service here is always excellent. The waiting room is very accommodating, so I really don't mind waiting for my car to be serviced. Everyone who works at your dealership is very friendly. I really a is very accommodating, so I really don't mind waiting for my car to be serviced. Everyone who works at your dealership is very friendly. I really appreciate that! More

The service was fast and the people most kind. I went in for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. More

Routine 5,000 mile service. I asked them to check the noisy break pedal. They said the noise was normal. I'm surprised and disappointed since all other interior sounds and surfaces are quiet and soft. noisy break pedal. They said the noise was normal. I'm surprised and disappointed since all other interior sounds and surfaces are quiet and soft. More

From beginning to end the level of service provided was exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be completed after receiving an expensive laundry list of 'recommendations' from a neighborhood service shop. Mark kindly arranged for a convenient car swap at my office before having Kyle complete a full work up including a thorough vehicle history check for previous repair and maintenance discoveries. After completing a full car inspection I received a follow up promptly with an honest assessment, discounting many items on the aforementioned list of recommendations from the neighborhood shop. Kyle made certain to make me feel comfortable with the service taking place and also left me very informed regarding future needs. Car troubles seem to appear at the most inconvenient times but Northside Lexus made it a breeze. Thanks so much! More

My service experience was outstanding. Dorothy Sausley is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my requested time of 1:00pm. She took care of me quickly and efficiently and provided answers to all of my questions. The kind of service I received from Dorothy and others at Northside Lexus is most appreciated. As for Dorothy Sausley, she gets an A+. More

I said OK for the price, but I am certain that for the labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do want to say, that coming to the Lexus Service Dept is a good & even fun experience! Thank you! More

The dealership always does a great job. Everyone concentrates on doing the best job they can, and they take pride in their work. Consistent good service. concentrates on doing the best job they can, and they take pride in their work. Consistent good service. More

I had a very strange noise coming from the front of my CT 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a loaner car the entire time so no worries there. More

Service rep Jackie was friendly and efficient. I came in for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have been told a requested service at an auto dealership wasn't necessary. I had the tires rotated and was on my way. More