Northside Lexus - Service Center

Excellent and speedy service, as always!! We are reminded every time we go in for service why we own a Lexus. Top notch service. Thank you. every time we go in for service why we own a Lexus. Top notch service. Thank you. More

My RX350 was in the parking lot at Kroger and would not start. I called the road service number and the service car arrived in about 20 minutes. They jumped the battery and recommended that I go to the s start. I called the road service number and the service car arrived in about 20 minutes. They jumped the battery and recommended that I go to the service dept and have the battery, alternator, etc checked because I was going out of town the next day. I went to the service dept and they told me it would take 45 min to one hour. It actually took about an hour and twenty minutes which was not bad. More

We were greeted promptly. Met with Roxie, she was organized, friendly, and effietient. We were given a loaner car quickly and were on our way. The car was done bt afternoon. Our car was delivered all organized, friendly, and effietient. We were given a loaner car quickly and were on our way. The car was done bt afternoon. Our car was delivered all clean and washed. All those bugs that were stuck to front of car were gone, thank you. More

Eight weeks after purchasing my brand new car from Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing eve Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing everything I could find out of the car, ants continued to appear. After re-spraying and hoping they would be gone in the morning, I was extremely dismayed to find ants crawling all over the car the next day. I called Northside Lexus to see if they could help me. Jon Gosling was the lucky rep who answered. After a short period of startled disbelief, he said to bring the car right in and they would take a look at it and see what they could do. When I arrived, Jon and the service manager looked at the car and told me they would get it taken care of - at no charge, as a goodwill service since ants are not a known warrantee issue. Jon arranged a free loaner car for me, and I left them to deal with the ants. I received daily updates of the fumigation, dismantling of the doors, trunk, wheel wells, backseat, carpet, etc. They also called in an exterminator who baited the ants away from the car, and finally my car was declared ant free. When I picked up my car, I saw no ants (and I really inspected everything), and I would never have known that it had been taken apart and put back together - it looked excellent. I waited 2 weeks before reviewing, because I was afraid the ants may make a re-appearance, but all has been well. I was extremely pleased with the service and professionalism shown by Jon Gosling and Lexus. I am a happy driver again, although I am still checking the car before I get in. More

This Lexus dealership takes courtesy and service seriously. They do excellent work and always finish on time. Your car is returned clean and ready to go. seriously. They do excellent work and always finish on time. Your car is returned clean and ready to go. More

The Lexus Team was courteous, profesional and knowlewdgeable. The loaner car was a big plus and the vehicle servicing was completed as indicated. There were no follow-up issues or problems. The e knowlewdgeable. The loaner car was a big plus and the vehicle servicing was completed as indicated. There were no follow-up issues or problems. The expereicence was excellent and I will continue to use Lexus Service in the future. More

Overall, an excellent service experience! Anita is very pleasant and well organized. She is very knowledgeable about my vehicle; she was extremely helpful in advising what maintenance my vehicle needed and pleasant and well organized. She is very knowledgeable about my vehicle; she was extremely helpful in advising what maintenance my vehicle needed and providing the rationale for that maintenance. She was also helpful in discussing my vehicle's future maintenance needs. -J. Evans More

Repair work was performed quickly and I was on my way. I can't remember the young who was taking the place of my normal service advisor but he did a very good job. can't remember the young who was taking the place of my normal service advisor but he did a very good job. More

My time is not wasted at the Lexus dealership. They give you car loaners when it is necessary and exchange out parts that are not working. Even if they can not get the item to get to to what you brought it you car loaners when it is necessary and exchange out parts that are not working. Even if they can not get the item to get to to what you brought it in for. More

Great service. Came in for ignition problem and was promptly put into a newer version of my 2007 :/ Only downfall was that now I want a new car like my loaner promptly put into a newer version of my 2007 :/ Only downfall was that now I want a new car like my loaner More