Northside Lexus - Service Center

The group at Northside Lexus were prompt, courteous, and freindly from the moment I drove into the service entry until I returned to my vehicle after the maintenance service. The attendant promply came to freindly from the moment I drove into the service entry until I returned to my vehicle after the maintenance service. The attendant promply came to my vehicle to get basic information then directed me to the service counter to check in. After I had taken a seat with my complimentary coffe, Jeffrey came out to check and see if there was anything other than the 10K mile check up that needed to be looked at during my visit. I explained a concern with the vanity light on the driver's side and he added that to the check list. Jeffrey checked in with me periodically to let me know the status of the services being performed as well as to inform me that they were washing my vehicle prior to completion. He later came out to personally let me know when the work was completed and to get my signature on the appropriate paperwork. All in all, an extremely pleasant and friendly experience! More

Great service delivered as promised and ahead of schedule. Loaner was clean and ready. No wait was required to pay fir service. Anita is one if your best service technicians..... Allen schedule. Loaner was clean and ready. No wait was required to pay fir service. Anita is one if your best service technicians..... Allen More

Great service, as always! We have been a Lexus family for 13 years and have loved every vehicle we owned. We appreciate all the personalized service we receive! 13 years and have loved every vehicle we owned. We appreciate all the personalized service we receive! More

Easy to set up an appt. Everything in order when I arrived. I got full updates and great support from my svc advisor,, Dorothy Sausley. arrived. I got full updates and great support from my svc advisor,, Dorothy Sausley. More

When I buy a top of the line car , like Lexus, I expect great service. Northside Lexus sales and service has been great so far. Your survey software need help. Had to resummit 4 times. I dont think I will great service. Northside Lexus sales and service has been great so far. Your survey software need help. Had to resummit 4 times. I dont think I will go through this again. More

Liz Rincon is very friendly and the most professional customer representative I have dealt with. Northside Lexus does a very good job in getting me in quickly and servicing my vehicles in a professional customer representative I have dealt with. Northside Lexus does a very good job in getting me in quickly and servicing my vehicles in a professional manner so I feel confident that the cars will not give us any problems. Northside Lexus is very fortunate to have Liz Rincon representing them to their customers. More

Liz is great!! We have worked with her for many years now and is always upfront, honest and professional. Northside Lexus should be very proud to have such a hard working employee for so long! now and is always upfront, honest and professional. Northside Lexus should be very proud to have such a hard working employee for so long! More

The "check engine" light came on on my IS 250, I panicked, but was able to speak to someone in the Northside Lexus service department and she reassured me that my car was still driveable. She imm I panicked, but was able to speak to someone in the Northside Lexus service department and she reassured me that my car was still driveable. She immediately made me an appointment the next day and made arrangements for a loaner car. I was able to drop off my car quickly and Kyle took good care of me when I arrived. He did not make me feel like they would "rush" the work on my vehicle, and let me know I could keep the loaner as long as necessary to ensure my car was repaired. He timely contacted me to let me know the problem with my car and the solution. My car was ready the same day, which I did not expect. As always, I am very happy with the service, which is why I drive all the way from Pearland to Northside Lexus. Even though there are dealerships closer to my home, they are not as helpful and friendly as Northside Lexus. They truly give you the "Lexus experience". More

It will return until you mess up. It's important to maintain the quality of service and standard at a minimum of 5 star, to maintain me as a client. You have so much competition around you to afford t maintain the quality of service and standard at a minimum of 5 star, to maintain me as a client. You have so much competition around you to afford to loose focus. More

Gabriel answered our repair questions and said they could touch up the paint scratches until we decided to replace the side panels in the future. touch up the paint scratches until we decided to replace the side panels in the future. More