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501 Reviews of Northside Lexus - Service Center
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April 15, 2023
I came in for my first service and expected to not pay for balancing. So fine, it's not included, which is orally considering I paid $65K for a new car. I asked how long it would take because I was waitin for balancing. So fine, it's not included, which is orally considering I paid $65K for a new car. I asked how long it would take because I was waiting. She said not long. I assume about an hour. An hour later she came over after she saw me looking and said it was half way through balancing. An hour later I was up again asking for a status. There was a loose piece under back panel that needed to be glued back, that plus a tire rotation and balance should not take 2+ hours. More
by W.MILLER
Verified CustomerEmployees Worked With
Analy
April 15, 2023
Very attentive. Extremely customer oriented. Love doing business there. I am very glad I bought a Lexus Extremely customer oriented. Love doing business there. I am very glad I bought a Lexus More
by WEST53VIEW
Employees Worked With
Michael Gaye's as Anikeim was out. Michael was wonderful!
October 02, 2022
Lexus in Northside Everything is perfect . I appreciate to Danh Nguyen . He is really great dealer! I appreciate to Danh Nguyen . He is really great dealer! More
by Chi Le
August 19, 2022
I brought my car here for oil chamge. The waiting time was 1,30 hours, the waiting room is great, Analy was very helpful to explain everything on the rrport. The waiting time was 1,30 hours, the waiting room is great, Analy was very helpful to explain everything on the rrport. More
by hiblermi
July 19, 2022
I dropped off my RX350 for drown noise issue. They did miss diagnostic and updated the transmission with out my authorization. Now gear sleeping in 35mph. They are saying it's the software issue. They did miss diagnostic and updated the transmission with out my authorization. Now gear sleeping in 35mph. They are saying it's the software issue. They try to explain me , IT IS WHAT IT IS , their tech is keep telling me your car drivers normal and that problem is normal for my car . They did a test drive and felt the gear sleeping but still don't want to do anything about it. I was driving that car without any issues before they update my transmission, and now I have drive the car with gear sleeping problem because of their fault. More
by Zeighami_morteza
Employees Worked With
June 23, 2022
Dorothy is amazing! No pressure and vey knowledgeable. She truly cares about the guest! She made my dealer experience outstanding! No pressure and vey knowledgeable. She truly cares about the guest! She made my dealer experience outstanding! More
by Texhawk09
Employees Worked With
