Northside Lexus - Service Center

Dorothy Sausley is the reason we continue to have our car serviced here. She is great and strives to make sure the car is done right the first time. serviced here. She is great and strives to make sure the car is done right the first time. More

The professionals at Northside Lexus are always pleasant The professionals at Northside Lexus are always pleasant and helpful. The atmosphere at the dealership is welcoming and accommodating. I would rec The professionals at Northside Lexus are always pleasant and helpful. The atmosphere at the dealership is welcoming and accommodating. I would recommend this dealership to others who need Lexus service. More

Normally I come prepared if I need to invest in a high expense of buying new tires. As I did not plan on buying new tires I did not do my research before hand. I trusted and went by Anita's recommendati expense of buying new tires. As I did not plan on buying new tires I did not do my research before hand. I trusted and went by Anita's recommendation and I can't be more pleased. I really like how the car is quietier and handles well. Everyone in the service center from the person that greets you upon arrival to the staff handling the close out are friendly and effecient. Everyone is working hard, working together and working quickly. Even though the wait can be longer than expected everyone is moving as effeciently and effectively as possible. More

We have always found any of the staff very responsive and friendly. We have been coming to Northside since 2009. Brent Penn is a super guy and always extremely helpful and friendly. Also Dorothy was able to friendly. We have been coming to Northside since 2009. Brent Penn is a super guy and always extremely helpful and friendly. Also Dorothy was able to get our service completed earlier than expected. Kept us informed. More

The service provided by Northside Lexus, has always been exceptional! Anita and her team has always taken care of all my car's needs, whitin a reasonable amount of time. Also provided me with a loaner, and exceptional! Anita and her team has always taken care of all my car's needs, whitin a reasonable amount of time. Also provided me with a loaner, and explained the work to be performed at check in and phones me if there are any other issues that might arise during service. She explains the complete list of item's that has been addressed upon my return for pick-up. My husband and I are both very happy with the quality of service Northside Lexus and their support team has provided us over the years! Thank You! More

As usual, great customer service - accommodating, helpful, friendly people who go out of their way to make your experience as painless as possible. They were efficient, respectful of my time, couldn helpful, friendly people who go out of their way to make your experience as painless as possible. They were efficient, respectful of my time, couldn't have been any better! More

I always get great service and a wonderful experience each time I visit Northside Lexus. Everyone is so helpful and polite. It is very refreshing to have a service experience of this caliber in todays each time I visit Northside Lexus. Everyone is so helpful and polite. It is very refreshing to have a service experience of this caliber in todays world. My husband loves to tell other people that I love my service appointments because I love being treated like royalty ! Thank You, Ann Crawford More

From drop off to pickup, the service was top notch. Anita Buckmaster answered all of my questions. She took detailed notes about some body work that needed tending. It was done to perfection. Thank y Anita Buckmaster answered all of my questions. She took detailed notes about some body work that needed tending. It was done to perfection. Thank you!! More

I walked into the service area and right away Pete said, "Hello, Mrs. Munn." I was amazed he remembered me by name! He is such an asset to Lexus Northside. Dorothy is my service representative and was ve "Hello, Mrs. Munn." I was amazed he remembered me by name! He is such an asset to Lexus Northside. Dorothy is my service representative and was very nice. I waited for my car which did not take very long. I went to the front desk to checkout and asked a question. The young lady, (I did not see a name tag), went so far as to print out my answer. To take time to do that is very exceptional instead of telling me to talk to Dorothy or someone else. More

Your service and friendliness of staff is good; the invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs i invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs improvement!! I don't give high marks unless I feel it warrants it. In this case, I don't feel it does. Also, as far as the rating the service experience was neither Poor nor Excellent I feel another category should be included, which is "average." I clicked on Excellent as it was most certainly not Poor. Perhaps adding an "Average" category might make more people respond to your questionnaire. I almost didn't fill it out but in this instance chose to fill it out for this very reason. Thank you. More