Northside Lexus - Service Center

I really want to thank Liz Rincon. She has been my service adviser for several years. I give her a 5 star rating. I will request her always as my service advisor I would also like to 5 star Yedi service adviser for several years. I give her a 5 star rating. I will request her always as my service advisor I would also like to 5 star Yedi on the service desk. I had left my car overnight after service was completed and found out I needed it early the next morning. I raced in to Northside about 7:15 AM hoping I could get it that early. Yedi came right to my rescue and I was able to pay and pick up my car and be on my way at about 7:30 AM. I was able to make my early appointment without any problem. Thank you, Yedi. More

Dean Kyllo is the most gracious and professional service manager I have ever dealt with at Lexus Northside. He went out of his way for me and I hope he gets the just reward of a raise and promotion. Many manager I have ever dealt with at Lexus Northside. He went out of his way for me and I hope he gets the just reward of a raise and promotion. Many blessings to you Dean and everyone at Lexus who helped me. More

Always friendly & helpful every time I call & schedule. This is my 2nd Lexus. First one I have been bringing in for 11 years with 201,000 miles. This one now 29,500. Northside is the best. schedule. This is my 2nd Lexus. First one I have been bringing in for 11 years with 201,000 miles. This one now 29,500. Northside is the best. More

I have a 2003 Lexus SC 430. I have had it for 10 years and I love it as much, if not more than when I bought it. I also have a MB SL 550 and Infiniti 2011 SC 430. I love my Lexus the best, I still get and I love it as much, if not more than when I bought it. I also have a MB SL 550 and Infiniti 2011 SC 430. I love my Lexus the best, I still get compliments on the car and it is ROCK SOLID, because I am willing to take the best care it deserves. I have always used this Dealership and I have always been VERY Satisfied. Liz has been my service manager for most of this time and she is amazing. Thanks for providing such great service for my car. It has NEVER let me down, never broken down, never given me any problems (fingers crossed). :) Cathy and Edward Bush 718 806 3347 More

Liz is always on the ball. Service was and is always great when Liz helps me. I am always greeted when I pull up and assisted with moving my belongings to the loner vehicle. Having a loner vehicle saves great when Liz helps me. I am always greeted when I pull up and assisted with moving my belongings to the loner vehicle. Having a loner vehicle saves time and hassle and makes it easier. Liz is thorough and to the point! More

Lexus Service employees absolutely ignore any of my requests. I've asked to let me know if service would take longer than 2 hours, they assured me that it would take much less time. Of course, simple m requests. I've asked to let me know if service would take longer than 2 hours, they assured me that it would take much less time. Of course, simple maintenance service took over 3 hours (last time it was over 4 hours so it was improvement). I asked not to move my seat position since I don't have memory button. Sure my seat was moved as far from original position as possible. I don't understand why service people need to mess with my a/c settings, head light and other settings if they perform tires rotation and oil change. Just don't see the connection. Once my warranty service is up I will never use Lexus service again. More

Lexus is all about service. I was taken care in a timely manner and with concern for the customer. Can't ask for more than that. manner and with concern for the customer. Can't ask for more than that. More

very prompt service even tho we were a few min late for our appointment. M,s Bratton was efficient, advising us of estimated time required for the service. When service completed , she promptly called our appointment. M,s Bratton was efficient, advising us of estimated time required for the service. When service completed , she promptly called us in & explained what had been done & advised of a potential problem with 2 rear tires.our wait was made pleasant with availability of the coffee bar.She was very professional but also very kind thruout the process. Working with M's Bratton was a pleasure. Dr.Richard Ricks,5Feb.2014 More

Northside Lexus is a great service location! Jacque Bratton is an excellent service consultant. Dean K. is an excellent service manager. I would highly recommend Northside Lexus. Bratton is an excellent service consultant. Dean K. is an excellent service manager. I would highly recommend Northside Lexus. More

Anita is professional, efficient and treats us like family. This is Lexus #15 or 16 over the last 14 years and I have never had a problem! I wouldn't buy a vehicle anywhere else! family. This is Lexus #15 or 16 over the last 14 years and I have never had a problem! I wouldn't buy a vehicle anywhere else! More