Northside Lexus - Service Center

I came to Northside Lexus because of my service rep Dorothy. She has been my rep. for many years. I can trust what she says and she knows my car. Northside Lexus has a great waiting area and many f Dorothy. She has been my rep. for many years. I can trust what she says and she knows my car. Northside Lexus has a great waiting area and many friendly staff persons working at the fron t desk. Even thought my Lexus is an older model, I feel it was handled with the gentleness of the newer models being serviced. More

Everything was great except the car wash. One side was not really washed. Will check next time on both sides before leaving the area. Love the care and personal attention you all give. not really washed. Will check next time on both sides before leaving the area. Love the care and personal attention you all give. More

I am so thankful for my service (Anita Buckmaster) advisor. She is the best and knows how to communicate in a professional manner. Please keep her on-board. advisor. She is the best and knows how to communicate in a professional manner. Please keep her on-board. More

Roxie was friendly throughout, understood the issues I gave her, and had the work done promptly. Followed up with explanation of work done and remaining issues that were recommended for observation. gave her, and had the work done promptly. Followed up with explanation of work done and remaining issues that were recommended for observation. More

Liz was supper. I was in a bind on a Saturday and she helped me out. On my return I arrived at the dealership before they opened. When she say me she called me over took care of the paper work and the bi helped me out. On my return I arrived at the dealership before they opened. When she say me she called me over took care of the paper work and the bill and I was on my way. More

Great check in -- Jeff was friendly and helpful and during the work found I needed a rubber gasket replaced--he was able to do this as a warranty item -- Car nice and clean when I picked it up --Thanks during the work found I needed a rubber gasket replaced--he was able to do this as a warranty item -- Car nice and clean when I picked it up --Thanks NORTHSIDE LEXUS More

We chose the LX570 in part due to the excellent level of service that Northside Lexus offers. And we haven't been disappointed! Great job all around! service that Northside Lexus offers. And we haven't been disappointed! Great job all around! More

My 1995 Lexus LS400 with 147,000 miles on it was displaying the "check engine" light and needed a state inspection. Being an older Lexus with fairly high milage the car just needed some attention t displaying the "check engine" light and needed a state inspection. Being an older Lexus with fairly high milage the car just needed some attention to maintain performance and reliability. The entire staff at Northside Lexus were very friendly and professional. A loaner car (RX350) was provided while repairs were made. This was most appreciated because of the convenience and but my wife's 2002 RX300 with 160,000 miles on it will need to be replaced soon. Test driving the new and improved RX was a pleasant experience. The only rating that was okay as opposed to great was price. I realize it costs money to run a first class operation. The price for clearing the check engine light and dianositc work was reasonable. The cost to change the serpentine belt and the engine air filter was okay but I could have and probably should have done this work myself. However, I do value a "done deal" the $1,000 cost resulted in the care being more road worthy. The state inspection was not able to be done due to a problem with the dealership's dyno but this can be done elsewhere without difficulty. Sales Manager, Lance Williams, came by to say hello while I was waiting for service consultant, Brady Lamar. Lance is always friendly and professional and I look forward to buying our next car from him. More

Have owned Lexus cars since 1993 and have had all service work done by the dealer (Northside Lexus). Excellent cars and excellent service. They really take good care of their customers. Overall, my Lexus work done by the dealer (Northside Lexus). Excellent cars and excellent service. They really take good care of their customers. Overall, my Lexus experience has been outstanding. Ed Jones Kingwood More

My appointment was honored and work began promptly. When determined more extensive work was required, Liz provided a car to drive. She kept me fully informed as to what work was needed and the progress. S determined more extensive work was required, Liz provided a car to drive. She kept me fully informed as to what work was needed and the progress. Some was under warranty and she handled efficiently. The service was performed very well. One thing I will mention but is no big deal. Although the car was washed, it was left with spotted windows and wheels. Thank you, More