Northside Lexus - Service Center

Brady Lamar at Northside Lexus...excellent service!!! First off I've always had Excellent customer service at North side Lexus and its my go to dealership. I would take it to West side Lexus as its about First off I've always had Excellent customer service at North side Lexus and its my go to dealership. I would take it to West side Lexus as its about the same distance as North side but I had a bad experience at West Side and so have my friends. I called in to set up an appointment, they appointed me to Brady Lamar as my service adviser and sent me an email as a reminder of when to bring my car in. When I got there I was greeted with a handshake and down to business. I told him that I needed my recalls done, he check the database to make sure and set it up. He told me it will be 3 days to have them done and asked if I will needed a rental, I said yes and I mention to him that I was interested in test driving the New GS350 because I was thinking of buying one at the end of the year. Now I've been to other dealership and when I request for a car usually they give me whatever they had ready which is a ES or a RX. Brady tried to get me the GS but they were all out and got me the New IS350 which was really nice too. He assured me that when a GS was available that he would make a priority to call me. Sure enough next morning a GS was available and I got a call bright and early, When I got there front desk had my paper work ready, the car was washed and clean and ready to be driven out. When my car had its recall done Brady let me know that I needed the 75,000 mile service, cabin air filter needed to be replaced and my rear tires are worn. I told him I could take care of those on my own and that I needed to have my differential fluids replaced. He had that knocked out in 30 mins and I had my car back ready to go. So overall North Side Lexus does not disappoint, staff is great and Brady Lamar is very helpful. More

Great Service Department Northside Lexus and my service technician have always provided fast courteous service. They always let me know the cost of any additional service and Northside Lexus and my service technician have always provided fast courteous service. They always let me know the cost of any additional service and perform any warranty service without question. They always provide a courtesy vehicle if I want it or have everything available for me to work if I choose to wait on it. The Lexus dealership service is far superior to any service you would receive from a dealership of another manufacturer. More

Excellent service experience Came in without appointment for 5000 mile regular service. Was attended to immediately and was out within the hour. This dealership provides the bes Came in without appointment for 5000 mile regular service. Was attended to immediately and was out within the hour. This dealership provides the best service experience that I have had in my 45 years as a car owner. One of the reasons I chose to buy a new Lexus from there.. More

20,000 mi service This is my third RX350 purchased with Northside Lexus and I have always received excellent service, obvious since I have purchased three vehicles. I This is my third RX350 purchased with Northside Lexus and I have always received excellent service, obvious since I have purchased three vehicles. I influenced my daughter to purchase same model vehicle and she now owns her second RX350. Also influenced sister to do same and she owns her second RX350. Daughter and myself drove Land Rovers before this and nothing compares to Lexus. More

Dorothy Sausley - great service rep Each time I go in for scheduled maintenance, Dorothy Sausley takes care of everything. The loaner car is ready, the paperwork is waiting and everythi Each time I go in for scheduled maintenance, Dorothy Sausley takes care of everything. The loaner car is ready, the paperwork is waiting and everything works like clock work. She keeps me informed if there is anything outside of what was scheduled and always returns calls promptly. I love Lexus Dealership and Dorothy is one of the reasons why. More

4 Stars Service My service advisor, Jeff and his team of technician - Tee Dinh are great guys. They are very professional and courteous. I would definitely recommend My service advisor, Jeff and his team of technician - Tee Dinh are great guys. They are very professional and courteous. I would definitely recommend them. More

I have always been pleased with the dealership. Everyone is very friendly and helpful. The dealership has a very good atmosphere. Always the same, good experience. is very friendly and helpful. The dealership has a very good atmosphere. Always the same, good experience. More

This is the last survey I will fill out. I do not mind rating the service but really do not like or have the time to write a story for you. It was a simple service (oil change). Please remove me from fut rating the service but really do not like or have the time to write a story for you. It was a simple service (oil change). Please remove me from future rating emails regarding the service as I will not respond! More

All went according to plan. Timely service, friendly staff. Just 10,000 mile service checkup but all went well and everyone was helpful. Coffee was even good. staff. Just 10,000 mile service checkup but all went well and everyone was helpful. Coffee was even good. More

Liz is great to work with. She went over the items highlighted in the inspection report and emphasized the things that needed to be taken care of in the near future and those items that could reasonab highlighted in the inspection report and emphasized the things that needed to be taken care of in the near future and those items that could reasonably be postponed. She laid out the cost of each item highlighted, and since the work was going to take the majority of the day, she set me up with a loaner car. The work was completed when promised and my car was returned freshly washed and for the cost estimated. I was a happy camper. More