Northside Lexus - Service Center

Good experience The waiting area is comfortable with beverages provided. Jon was good to keep me updated during the wait. Also liked the printout of mechanical needs The waiting area is comfortable with beverages provided. Jon was good to keep me updated during the wait. Also liked the printout of mechanical needs and status for my car. I was able to get in the day I called. Overall a good experience. More

Visit to Dealership for State Inspection I drove into the garage and was immediately greeted and before the first gentleman could get back a second young man approached me to help. I was take I drove into the garage and was immediately greeted and before the first gentleman could get back a second young man approached me to help. I was taken to the appropriate cashier who located my contact for the appointment (original contact was at lunch so someone else filled in). I waited only a short time and my new contact was back and the paperwork had been completed and I was on my way. Painless and fast! More

Horrible Service Department @ Northside Lexus Horrible, horrible, horrible service. Not only does the service department misdiagnose your problems, but they also try to xxxx you with their overpri Horrible, horrible, horrible service. Not only does the service department misdiagnose your problems, but they also try to xxxx you with their overpriced quotes and then try to insult your intelligence even further by offering what they call "world class diagnostics" for services that weren't requested or needed. Fortunately, Lexus vehicles are Toyotas and ANY qualified mechanic can diagnose and fix these vehicles (unlike Mercedes or BMW vehicles). I literally saved THOUSANDS by not using NORTHSIDE LEXUS in Houston. Stay as far away from them as possible unless you have a warranty where you can get their services done for free. Otherwise, spend your hard earned $$$ elsewhere or you will be bled dry and your problems won't be fixed!! More

Northside Lexus is the best! I was not able to get my car in for it's scheduled maintenance due to other work and travel obligations. Northside drove to my place of business to d I was not able to get my car in for it's scheduled maintenance due to other work and travel obligations. Northside drove to my place of business to drop off the loaner car and take mine in. They serviced the car and had it back to me by 4:00 that afteroon! Everybody from the man that took care of my transportation to the calls from the Service Department were handled with professionalism and courtesy. They communicated the expected time for the car to be returned to me and the delivered as promised. I highly recommend Northside Lexus for your purchase and service needs! More

40000 MILES SERVICE Awesome service as always. Thank you for your time as well as making sure my vehicle is safe and performing to its best. Once again Thank You. Awesome service as always. Thank you for your time as well as making sure my vehicle is safe and performing to its best. Once again Thank You. More

Confidence I continue to use Lexus Service as I am most confident that my car is receiving the service and attention Expected to keep my car running smoothly. I continue to use Lexus Service as I am most confident that my car is receiving the service and attention Expected to keep my car running smoothly. Your reps are the friendliest and are able to answer most questions or know who or where to go to get them. More

Service Review I waited while for my car while getting the 115,000 service and it was a pleasant experience. I have had my car for 6.5 years and I am happy with Nor I waited while for my car while getting the 115,000 service and it was a pleasant experience. I have had my car for 6.5 years and I am happy with Northside Lexus Service and personnel. More

Best Service Ever We brought our Lexus Hybrid 250 in for service and was given a Lexus 300 for a loaner. My husband loved the Lexus 300 & wanted to keep it, that's the We brought our Lexus Hybrid 250 in for service and was given a Lexus 300 for a loaner. My husband loved the Lexus 300 & wanted to keep it, that's the irony of the Lexus, to give you something better to drive so you want be inconvenienced whiled yours is being repaired. We met the service manager and he was great and left a positive impact on the Lexus family. Roxy was our Service Consultant and did an EXCELLENT job. She was very professional, friendly & courteous. I would recommend your service department to anyone! Give Roxy a raise ! ! ! ! ! ! The Tylers More

Service Jacque is a person that represents all Lexus Stands For... Perfect compliment to a great team of experts at Northside Lexus. No one in Houston area co Jacque is a person that represents all Lexus Stands For... Perfect compliment to a great team of experts at Northside Lexus. No one in Houston area compares More

Customer Service Liz always does a great job of making me feel welcome and that I am important to her. She had a car ready and explained everything to be done and then Liz always does a great job of making me feel welcome and that I am important to her. She had a car ready and explained everything to be done and then explained what they did when they picked up the car. Always a good customer care experience with Liz. thought the price of the tire was very steep. Jackie Samoff More