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Northside Lexus - Service Center

Spring , TX

4.5
502 Reviews
Call Service Center (800) 289-2998

502 Reviews of Northside Lexus - Service Center

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April 30, 2023

Disappointed on this visit😔. In for a replacement valve stem & the technician nicked & scratched my undamaged wheel & may have attempted to hide it by not cleaning the wheel afte More

by fraytap
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Analy
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May 01, 2023 -

Northside Lexus responded

We're concerned to hear about your negative experience. At Northside Lexus, we take pride in providing the highest level of service for all our valued customers. I want to apologize for any inconvenience caused. Please give me a call so that I can assist you with this issue. Thank you, Rob Ochoa - Fixed Operations Director - 281-569-3481

April 30, 2023

Very enjoyable and professional Great fast convenient trustworthy excellent clean friendly welcoming atmosphere communicative one of a kind More

by ao.ortega
Recommend Dealer
Yes
Employees Worked With
Christopher Sanchez
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May 01, 2023 -

Northside Lexus responded

We are thrilled to hear that you had a very enjoyable and professional experience at Northside Lexus! We take pride in being fast, convenient, and trustworthy, and we will be sure to pass along your appreciation to the team. Safe travels!

April 29, 2023

Very patient in answering my many questions! I didn't feel rushed or forced to make a decision. Every is very friendly! More

by lauralenyk@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael Townsend
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May 01, 2023 -

Northside Lexus responded

We appreciate you taking the time to leave such a kind recommendation for Northside Lexus, Laura! We're glad that our team was able to answer all your questions and provide you with friendly service. It was an honor to assist you and we hope to see you again down the road!

April 29, 2023

Good service and I had good experience with your staff. Appreciate drinks provided in waiting room. Wish snacks are available like sterling McCall Lexus in southwest Houston. More

by Chaitamayo@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Michael G
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May 01, 2023 -

Northside Lexus responded

We're glad to hear that you had a good experience with our staff and appreciated the drinks we provided in the waiting room. We appreciate your suggestion for adding more snacks, and we'll certainly consider it in the future. Thank you for choosing Northside Lexus!

April 27, 2023

Extremely professional, really exceptional service, punctual and communicative. Exceeded my expectations. I’m very impressed, extraordinary experience More

by jcolburn
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 27, 2023 -

Northside Lexus responded

Thank you for taking the time to share your feedback with us. We're delighted to know that our team was able to exceed your expectations, and we look forward to providing you with exceptional service again in the future at Northside Lexus!

April 27, 2023

Timely, friendly, neat and clean! Timely, friendly, neat and clean! Timely, friendly, neat and clean! More

by candygirlcpd@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tyson
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Apr 27, 2023 -

Northside Lexus responded

Thank you so much for supporting our team at Northside Lexus with this feedback!

April 19, 2023

5 Rylan is very patient and polite. Spends whatever time I need. He always makes sure I leave happy! More

by TAMMI4TBAY
Recommend Dealer
Yes
Employees Worked With
Rylan Pruitt
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Apr 19, 2023 -

Northside Lexus responded

Thank you for reviewing us! We are so glad to hear that Rylan delivered such a successful service experience. Drive safely, and we hope to see you back again at Northside Lexus!

Apr 19, 2023 -

TAMMI4TBAY responded

Rylan is my sales consultant Analy is my service advisor and is wonderful too. She checks everything from start to finish and keeps me informed. I couldn’t be in better hands with both of them!

Apr 19, 2023 -

Northside Lexus responded

They will appreciate your kind words!

April 19, 2023

So easy to maintain my vehicle. Service was done quickly and hanging out while it's being done was great! I was able to get work done and back on the road in 1.5 hours. More

by amb31shsu@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Apr 19, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

April 19, 2023

It was great I like the private work rooms and coffee bar, clean bathrooms and all the nice people. More

by ccriderhouston@att.net
Recommend Dealer
Yes
Employees Worked With
Christopher Sanche
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Apr 19, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you enjoyed your recent visit. Safe travels, and we hope to see you back again at Northside Lexus!

April 19, 2023

I walked in and he explained to me the maintenance schedule I was afraid about a message in my dashboard at 5000 miles and he helped me to understand that it was nothing wrong with my Lexus NX350 More

by karinabellorin@icloud.com
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Apr 19, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

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