Northside Lexus - Service Center

Efficient Keith did a great job of keeping me informed. Even though my car told me I was due for an oil change he let me know I had 5,000 more miles to go. Rare Keith did a great job of keeping me informed. Even though my car told me I was due for an oil change he let me know I had 5,000 more miles to go. Rare to experience that kind of honesty. More

Service in time I arrived for my scheduled service appointment and the cashier told me that they didn't see my appointment. Instead of arguing they assigned it to a s I arrived for my scheduled service appointment and the cashier told me that they didn't see my appointment. Instead of arguing they assigned it to a service writer and found me a loaner car and my service advisor walked me through the process of working with him. John kept me informed by phone and by email explaining what was going on with my vehicle. Great job to all involved. More

Quick and freindly Very efficient & timely. They make it easy & convenient. In and out in less than 15 minutes, including picking up the free loaner car. Dorothy sent Very efficient & timely. They make it easy & convenient. In and out in less than 15 minutes, including picking up the free loaner car. Dorothy sent a report and then called to review service with me before proceeding. More

Great service Great Customer service and Lexus always has a #1 service department. The main reason is your rental car program and friendlyness. We buy all our vehi Great Customer service and Lexus always has a #1 service department. The main reason is your rental car program and friendlyness. We buy all our vehicles there and will continue to buy and service our cars there. More

Northside Lexus Service COULD NOT HAVE BEEN BETTER!!!!!! Jon in service keep me informed, had loaner waiting on me, and was timey with everything. I really appreciate the COULD NOT HAVE BEEN BETTER!!!!!! Jon in service keep me informed, had loaner waiting on me, and was timey with everything. I really appreciate the attention to detail! More

LS460 30K service Needed new tires, had been planning for them so no real surprise. I was able to coordinate that with the 30K mile service. My service rep, Dorothy, as Needed new tires, had been planning for them so no real surprise. I was able to coordinate that with the 30K mile service. My service rep, Dorothy, asked the dealership's "tire expert" to discuss the replacement tires. That was unexpected and helpful to me. I also requested a Nav System update. The update software didn't work and Dorothy chased down another to make the upgrade. Excellent customer focus and service. More

30k mile review Good work. Had a loaner. Even got a couple of chocolate chip cookies. Very satisfied. Jackie was the rep who took care of me and she was extremely eff Good work. Had a loaner. Even got a couple of chocolate chip cookies. Very satisfied. Jackie was the rep who took care of me and she was extremely efficient and courteous. More

Excellence, in every way Every member of the service team was welcoming and helpful; I lost my glasses when getting things from my vehicle, and the young man at the drop off p Every member of the service team was welcoming and helpful; I lost my glasses when getting things from my vehicle, and the young man at the drop off point was very helpful and caring,and even helped me look, until we found them! Jeff was friendly, communicative, and the service was done very promptly.I am a "convert" from another luxury vehicle line, and have to say that Northside Lexus service surpasses all others. So glad I bought my vehicle from Northside! More

Problem solved! I went in for a battery check due to a couple of jump starts I needed in the last couple of weeks & I ended up getting a whole car inspection report t I went in for a battery check due to a couple of jump starts I needed in the last couple of weeks & I ended up getting a whole car inspection report to boot without requesting it & free of charge! The cool thing was I had the complete vehicle inspection report emailed to me for my records of suggested services/repairs down the road. Really nice feature! I was very pleased with my service & my new battery purchase. More

Excellent Customer Service We took the car in for the 35, 000 service, this was to include topping off the fluids, checking the battery cable and washing the car. We mentioned t We took the car in for the 35, 000 service, this was to include topping off the fluids, checking the battery cable and washing the car. We mentioned that the battery required a jump start one month prior. the service consultant Allen stated that they would check out the battery. After the service was complete the service man informed us that he decided to go ahead and replace the battery just to make certain that we would not have that happen again. We were so very pleased at the initiative and the customer service we received. Ironically my husbands truck was being serviced at the Ford dealership the same day, we immediately noticed the difference between the two dealerships with both the customer service, attention to detail and person to person service. I would recommend this dealership to anyone... service is just beyond 110%, plus we were in and out within 1 1/2 hours. More