Northside Lexus - Service Center

Warranty issue Two year old-84 month battery needed replacement. Taken care of with new warranty in place. Only downside was a Lexus request to pay for installatio Two year old-84 month battery needed replacement. Taken care of with new warranty in place. Only downside was a Lexus request to pay for installation. Hmmm. That was asked to be waived due to the warranty issue. Mgr. waived installation fee. 50% replacement fee was a little high, but not a real issue. Car washed. Thank you More

10,000 mile service We have had our cars serviced here for many years and, once again, service and attention have been excellent. Whether about quallity of work or any o We have had our cars serviced here for many years and, once again, service and attention have been excellent. Whether about quallity of work or any other aspect of our experience, we have no complaints whatsoever. More

Service appt. Everything was set up and ready to go. Everything in this service area runs smoothly. The personnel are good "people" persons. I feel that my vehic Everything was set up and ready to go. Everything in this service area runs smoothly. The personnel are good "people" persons. I feel that my vehicle is in good hands. More

Excellent service from beginning to end The Concierge pickup and return service is an excellent customer advantage. It enabled me to continue working at home and not have to contend about The Concierge pickup and return service is an excellent customer advantage. It enabled me to continue working at home and not have to contend about the I45 traffic. More

excellence in customer service 30,000 service on 1/4/16 and advisor was Dorothy as usual - as always she was very courteous and professional. Loaner car ready and could not ask for 30,000 service on 1/4/16 and advisor was Dorothy as usual - as always she was very courteous and professional. Loaner car ready and could not ask for a better experience More

Great Service and Accomodations I was greeted in a personable and professional manner by Keith who informed me of the new "Express Service Program", which is a very welcome, time sav I was greeted in a personable and professional manner by Keith who informed me of the new "Express Service Program", which is a very welcome, time saving process. He kept me informed of the progress on my vehicle, and in the meantime I once again enjoyed the comfort of Northside's waiting area.. It is always a good experience to have my ES 350 serviced at your dealership. Am looking forward to the opening of your new facility. More

Truly great service. The staff is wonderful The staff is wonderful, always pleasant. I work crazy hours and can't always get in during servicing hours but Simon Canales will pick my car up from The staff is wonderful, always pleasant. I work crazy hours and can't always get in during servicing hours but Simon Canales will pick my car up from my job and return it to me when done. That saves me a lot of time and I truly appreciate that. More

Dorothy Sausley was very pleasant to work with I arrived for my scheduled 10,000 mile service appointment and Dorothy had everything set up and ready for me. Dorothy was very polite and efficient. I arrived for my scheduled 10,000 mile service appointment and Dorothy had everything set up and ready for me. Dorothy was very polite and efficient. More

30,000 ck up I was binging in my truck for its 30,000 mile ck up and was surprised by the cost but was happy with the service, and then with in 24 hours the next d I was binging in my truck for its 30,000 mile ck up and was surprised by the cost but was happy with the service, and then with in 24 hours the next day my car broke down, but the service people at lexus were so great ; they had a tow truck come pick me up in an hour and brought me to Lexus to get a driver and leave my car, and now just received the call from Jon where they were at with my truck, and they are taking care of the problem and will probably have my truck ready tomorrow. Was very impressed how they stepped up to make this problem right.. I have been driving Lexus for 20years and after the ck up thought I might have to change the type car that I drive because of the cost of check up, but was very happy about the outcome. More

Rx350 Since 2910, I have been taking care of this car. I enjoy the reliability, courtesy, and competence of the dealership. Jon Gisling has been terrific Since 2910, I have been taking care of this car. I enjoy the reliability, courtesy, and competence of the dealership. Jon Gisling has been terrific through this whole process. My husband always took care of the cars but he died 5 years ago. This has been a great dealer as a first experience! More