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Northside Lexus - Service Center

Spring , TX

4.5
499 Reviews
Call Service Center (800) 289-2998

499 Reviews of Northside Lexus - Service Center

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May 13, 2023

Very professional Service was faster than expected My service advisor was very professional and affable More

by chrispigott@yahoo.com
Recommend Dealer
Yes
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May 15, 2023 -

Northside Lexus responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

May 13, 2023

Always provides excellent customer service Very accommodating to my requests and helpful advice I'm satisfied More

by VICKIBANKS
Recommend Dealer
Yes
Employees Worked With
Michael Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Townsend
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May 15, 2023 -

Northside Lexus responded

We're grateful for your support and appreciate you choosing Northside Lexus. Drive safely, and we hope to see you back again down the road!

May 13, 2023

Friendly Professional Everyone was friendly and professional - service was great Dealership was very clean More

by janiemabry
Recommend Dealer
Yes
Employees Worked With
Michael Gaun
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May 15, 2023 -

Northside Lexus responded

We're thrilled to see your 5-star review for Northside Lexus! We're happy to have met and exceeded your expectations with our friendly and professional team. Thank you for sharing your experience with us, and we look forward to seeing you again soon.

May 03, 2023

All good. They patched a chip on my windshield but the plastic finish part (idk what it's called) beside it is loose. Now I have to go back to fix it More

by sharu.sure@gmail.com
Recommend Dealer
Yes
Employees Worked With
Mike Townsend
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May 03, 2023 -

Northside Lexus responded

I'm glad we could fix the chip on your windshield but am sorry to hear that your vehicle is in need of additional care. I'd like to step in to ensure that this is taken care of. If you are willing, please give me a call when you are available. Thank you, Rob Ochoa - Fixed Operations Director - 281-569-3481

April 30, 2023

excellent, very great customer service The atmosphere is very nice and the agents are very professional More

by Bryan Pressley
Recommend Dealer
Yes
Employees Worked With
Chris
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May 01, 2023 -

Northside Lexus responded

Bryan, thank you for the review! We appreciate your support and hope to see you again at Northside Lexus. Safe travels!

April 30, 2023

Efficient. The communication was very professionally conducted, and the work was done quickly. TJ was amazing and will certainly ask for him on recurring visits More

by lauren.delafuente72@gmail.com
Recommend Dealer
Yes
Employees Worked With
TJ
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May 01, 2023 -

Northside Lexus responded

We're glad to hear that TJ and our team at Northside Lexus provided efficient and professional communication during your visit. We would be happy to have you back, so feel free to ask for TJ on any recurring visits. Take care!

April 30, 2023

Very clean facilities. Nice people. Scheduled service and work was done as promised. Easy to make appointment also. More

by RICK.GOSS1958@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 01, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back!

April 30, 2023

Disappointed on this visit😔. In for a replacement valve stem & the technician nicked & scratched my undamaged wheel & may have attempted to hide it by not cleaning the wheel afte More

by fraytap
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Analy
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May 01, 2023 -

Northside Lexus responded

We're concerned to hear about your negative experience. At Northside Lexus, we take pride in providing the highest level of service for all our valued customers. I want to apologize for any inconvenience caused. Please give me a call so that I can assist you with this issue. Thank you, Rob Ochoa - Fixed Operations Director - 281-569-3481

April 30, 2023

Very enjoyable and professional Great fast convenient trustworthy excellent clean friendly welcoming atmosphere communicative one of a kind More

by ao.ortega
Recommend Dealer
Yes
Employees Worked With
Christopher Sanchez
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May 01, 2023 -

Northside Lexus responded

We are thrilled to hear that you had a very enjoyable and professional experience at Northside Lexus! We take pride in being fast, convenient, and trustworthy, and we will be sure to pass along your appreciation to the team. Safe travels!

April 29, 2023

Very patient in answering my many questions! I didn't feel rushed or forced to make a decision. Every is very friendly! More

by lauralenyk@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael Townsend
Report | Print
May 01, 2023 -

Northside Lexus responded

We appreciate you taking the time to leave such a kind recommendation for Northside Lexus, Laura! We're glad that our team was able to answer all your questions and provide you with friendly service. It was an honor to assist you and we hope to see you again down the road!

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