Northside Lexus - Service Center

Excellent Service Representative I apologize for not remember the young lady's name that assisted me when I arrived at Northside Lexus. She was very helpful, made a couple of recomme I apologize for not remember the young lady's name that assisted me when I arrived at Northside Lexus. She was very helpful, made a couple of recommendations and suggested the best service that would best fit my vehicle and mileage. Very much appreciated. The only recommendation I would have is when the vehicle is returned from service that the paper floor mat be removed and tossed away. More

great service Always get great service. Bruce kept me updated & was very courteous. My only problem now, is that I'm retired & on a limited budget & divorced, so in Always get great service. Bruce kept me updated & was very courteous. My only problem now, is that I'm retired & on a limited budget & divorced, so in the future I'll probably have to go to a cheaper shop, unfortunatly. I'll will miss the everything about this dealership for sure! More

John Gosling is a great Service Advisor! I appreciate the professional service and personal care from Lexus. The loaner cars are exceptional. I am always enticed to purchase one. My Servic I appreciate the professional service and personal care from Lexus. The loaner cars are exceptional. I am always enticed to purchase one. My Service Advisor, John Gosling thoroughly explains my maintenance challenges and gives me the best options for service. More

15k service Little delayed getting in even though I had an appointment at 8am But less than 1 1/2 Glad I went early I think that helps Little delayed getting in even though I had an appointment at 8am But less than 1 1/2 Glad I went early I think that helps More

service rep My service rep. Augustine Soto was very helpful and kept me informed. I had a limited budget to work with and he helped by advising me on my priority My service rep. Augustine Soto was very helpful and kept me informed. I had a limited budget to work with and he helped by advising me on my priority repairs. More

Awesome!! 👍🏽👍🏽 Augustin was very thorough and keep in touch in a timely manner regarding my vehicle's Action Plan. Most appreciated!! My vehicle was service on time Augustin was very thorough and keep in touch in a timely manner regarding my vehicle's Action Plan. Most appreciated!! My vehicle was service on time with my schedule. More

Great Service and Dealership We took our vehicle in for service not knowing precisely what the issue was, other than some sort of annoying tire noise (and probably uneven wear). We took our vehicle in for service not knowing precisely what the issue was, other than some sort of annoying tire noise (and probably uneven wear). Joel Garcia, service advisor, welcomed us almost immediately after pulling into the service driveway. After a brief discussion, he offered to bring his lead service technician, Matt Gallipeau to consult with us. Matt immediately offered to take it for a road test with us. He was very courteous and particularly patient as the noise we had been hearing was not evident at this time. Upon returning to the service center, a good bit of discussion ensued as to what could be done, with Matt suggesting 2 or 3 options. We finally decided on one option and to leave the vehicle for this service. Joel then took us to his inside office (always a very nice place to do business), took in the vehicle and lined up a loaner vehicle for us. He estimated a time frame for the work which turned out to be very accurate. Overall, both Joel and Matt were very friendly and easy to work with, as well as effective at their jobs. BTW, Matt's suggestion that we decided on did fix the problem. My Lexus now once again sounds like a Lexus should, as far as road noise. More

So so beginning. Excellent end Was ignored as I pulled into service lane while people helped 2 in back of me but after my car was accepted everything was great! Was ignored as I pulled into service lane while people helped 2 in back of me but after my car was accepted everything was great! More

Enjoyed the Express Service Express service was ideal for us. It eliminated the long wait for service we have experienced at other times. Always appreciate the car being washed Express service was ideal for us. It eliminated the long wait for service we have experienced at other times. Always appreciate the car being washed. More

Service was very good for my scheduled 5K maintenance. I made an appointment for my 5K service visit the same afternoon I called, and waited for my car to be serviced. It was minimal wait time, and all of I made an appointment for my 5K service visit the same afternoon I called, and waited for my car to be serviced. It was minimal wait time, and all of the people involved were very friendly and efficient.. More