Northside Lexus - Service Center

Quality service Excellent service personnel. Though the price was too high. The dealership should consider regular individuals who love lexus cars but cannot afford t Excellent service personnel. Though the price was too high. The dealership should consider regular individuals who love lexus cars but cannot afford the high labor cost of service . They need make the price per hour for labor lower or adjustable depending on affordability. More

Long Time Customer I have been a client of Northside Lexus since 2001. I have never had a bad or negative experience in that entire time. I work in customer service are I have been a client of Northside Lexus since 2001. I have never had a bad or negative experience in that entire time. I work in customer service area, so keeping me happy is not easy. I will continue to use them and have and will referrer others to use them. More

25000 miles service Everyone was super helpful and attentive. They were very busy, but had me in and out faster than they had said. Great experience. Very Happy Everyone was super helpful and attentive. They were very busy, but had me in and out faster than they had said. Great experience. Very Happy More

Routine Service Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization and price of the service completion More

Quick and easy I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older perso I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older person in danger. They immediately said I qualified for a rental car & I picked it up 5 days later. Quick &a easy. More

Fast, efficient & Knowledgable I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need servi I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need service/maintenance on a few things so it saved me money. Kurt was simply put amazing, he walked me through everything and referred a few things a little out my price range but optional. More

Jacque was fabulous I brought my 2004 Lexus RX 3300 in to have the dash board replaced. While it took almost 2 years for the part for my car to arrive and I was very frus I brought my 2004 Lexus RX 3300 in to have the dash board replaced. While it took almost 2 years for the part for my car to arrive and I was very frustrated, Jacque Bratton, Service Drive Manager was fantastic. Professional, caring, concerned, and compassionate. More

Allen Did A Great Job I had met Allen on my first visit to the dealership. I might add I am a tough cookie on customer service. Allen met and surpassed all my expectation I had met Allen on my first visit to the dealership. I might add I am a tough cookie on customer service. Allen met and surpassed all my expectations. Good job Allen! More

Warranty service service was excellent from the initial contact to schedule the service to the actual repair. Jon was prompt and courteous and took care of getting me service was excellent from the initial contact to schedule the service to the actual repair. Jon was prompt and courteous and took care of getting me back in my car with little down time. More

Favorable and Pleasant Dorothy Sausley has been my key contact for most of 15 years. She is a professional, responsive, communicates well, and knows all about the cars and Dorothy Sausley has been my key contact for most of 15 years. She is a professional, responsive, communicates well, and knows all about the cars and how to get things done at Northside Lexus. She maintains a great attitude. Doug Sullivan More