Northside Lexus - Service Center

Friendly and accommodating Rabi ,my service consultant was very attentive and keep me updated on the progress of my service. My wait time was not longer than what I expected. Rabi ,my service consultant was very attentive and keep me updated on the progress of my service. My wait time was not longer than what I expected. More

Awesome Cuatomer Ssrvice! We have leased 3 cars from Northside Lexus and can't say enough good things about their customer service in the sales and service department! They ta We have leased 3 cars from Northside Lexus and can't say enough good things about their customer service in the sales and service department! They take care of you every step of the way through the sale and after for all your service needs. Never have to wait long and am out with my complimentary loaner vehicle in no time at all! More

Love, love, love Service at this dealer always exceeds my expectations. Every time I go in , I'm greeted with a smile. This is my 3rd Lexus from this dealer. Service at this dealer always exceeds my expectations. Every time I go in , I'm greeted with a smile. This is my 3rd Lexus from this dealer. More

Condescending Representatives I bought my car at this dealership and have had it serviced here for two years, this car and the previous 2016. I have always given them 5 stars for s I bought my car at this dealership and have had it serviced here for two years, this car and the previous 2016. I have always given them 5 stars for sales and service in the past. I don't know if there has been a change in management, technicians, or something else, but it was quite the unpleasant experience. To begin with, the loaner car was dirty and had a bad odor. I don't know how to describe except dirty - dirty clothes, old fast food bags, I'm not sure. But I was in a hurry, so I accepted it. I had spent about an hour waiting, talking to the technician, and taking a test drive with the technician. Of course I could not reproduce the problem I was having. I had been parked on an incline two days prior, and when I tried to put my car in reverse, it made a very loud thumping sound and the engine revved , but it did not go into gear. It was the third try before it would go into gear. Since I could not reproduce the problem with the technician, my service advisor, Annika, wanted to send me home.His reasoning being there's nothing wrong with the car. I insisted that I needed further investigation, so he reluctantly kept my car for the weekend. On Tuesday, he called to let me know I could pick up my car since there was nothing wrong with it. I was to believe that thumping and inability to change gears are normal in automobiles. His attitude was condescending and I am quite sure he would never have spoken to my husband in that tone. I complained, and I was transferred to Todd Sylvester, and he took condescending to a new level. He attempted to patiently explain to the little lady the torque involved in shifting gears on an incline.I finally stopped him and told him a had taken a year of physics in college and I had a rudimentary understanding of force and motion. Todd called back and at rush hour traffic and told me that he checked it out, there's nothing wring with it, and I can pick it up. The problem is unresolved and they still insist there is no problem. Beyond the service issue, the customer service issue is much larger. More

Excellent The service center is very nice and accommodating as well as everyone at the dealership and service center has always been very knowledgeable and plea The service center is very nice and accommodating as well as everyone at the dealership and service center has always been very knowledgeable and pleasant. More