Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
499 Reviews of Northside Lexus - Service Center
Sort by
September 12, 2019
Customer Service Never thought I could own a Lexus and now I do, I am not sure if I will ever own another brand. The entry level cars are far more affordable than you Never thought I could own a Lexus and now I do, I am not sure if I will ever own another brand. The entry level cars are far more affordable than you might imagine and they more than pay for themselves in the long run with their reliability, longevity and the quality of service. Above all, the customer service is first class. More
by andrewmark0
Verified CustomerEmployees Worked With
August 02, 2019
Top notch service department Kyle did a great job getting my car ready on a tight schedule. He kept me informed throughout the process and took care of my problem. Highly recommen Kyle did a great job getting my car ready on a tight schedule. He kept me informed throughout the process and took care of my problem. Highly recommend! More
by ROVERLY26
Employees Worked With
Kyle Galindo
July 16, 2019
I love working with Northside Lexus I have had nothing but good experiences with everyone I've dealt with at Northside Lexus, from the parts department, service department, salesmen, fin I have had nothing but good experiences with everyone I've dealt with at Northside Lexus, from the parts department, service department, salesmen, finance department and reception personnel. It has taken the stress out of dealing with any car issues I have had. I would particularly recommend Rabi Najjarin in the service department and Nick Makrakis in sales. More
by Key9880
February 13, 2019
Excellent We returned to have after market accessories installed. We were greeted and recognized by the receptionist who immediately notified Joseph. Just as pr We returned to have after market accessories installed. We were greeted and recognized by the receptionist who immediately notified Joseph. Just as promised we were given a very nice loaner and and work began on our vehicle. We had a questions for the service Tech who came forward and answered all our questions to satisfaction. When we returned one item was not done to our satisfaction, due to a defective part. Joseph quickly made an attempt to correct the problem as best he could, to no avail. So he without hesitation ordered a new part and assured us it would be made right. We live 96 miles away so having to come back is an inconvenience for us, so he oftered an incentive for us to remain happy. So far we have nothing but good things to say about the dealership and the personnel, especially Joseph. More
by djthierry1951
Employees Worked With
James Vu, Ava Pierce, Joseph Finley
December 04, 2018
Excellent as always My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none other that Needham Shotwell. We are always so impressed with his customer service that we always tell family and friends about our experience. When we consider rating Mr. Shotwell (5 stars is just not enough) when it come to the care, attention, detail and follow-up that he provides to his customers. Keep up the good work and we will keep coming back. Leo and Rosalind Mouton More
by T. Mouton
Employees Worked With
November 21, 2018
good service service very good.price is best.nick makrakis is great service. I many times talk to his the price.his many times tall to his manager give me good pri service very good.price is best.nick makrakis is great service. I many times talk to his the price.his many times tall to his manager give me good prices. More
by mingguiyu1688
Employees Worked With
November 14, 2018
Great Service We always get excellent service here and that is the main reason we keep coming back. We will never own anything but a Lexus! Thanks! We always get excellent service here and that is the main reason we keep coming back. We will never own anything but a Lexus! Thanks! More
by TERCHUSCH
Employees Worked With
David Gardner
October 22, 2018
Never use the Northside Lexus Collision Center The Collision Center doesn't honor their own warranties. By their own admission, if a part wasn't broke went they installed it, there isn't any warra The Collision Center doesn't honor their own warranties. By their own admission, if a part wasn't broke went they installed it, there isn't any warranty for defects that may be revealed in the future. In addition, they reused a existing gasket as part of an installation although a new gasket was provided. They claimed no accountability for a later problem. More
by Tjayd
Employees Worked With
Chad Smith
August 03, 2018
Purchased Lexus RX 350 Sport Hector Villanueva did an excellent job for us. He made the transaction quick easy in every aspect. My wife and I are happy with our purchase. I recomm Hector Villanueva did an excellent job for us. He made the transaction quick easy in every aspect. My wife and I are happy with our purchase. I recommend Victor pleasant, conscientious, a salesperson of integrity. More
by Latimer61
Employees Worked With
July 21, 2018
F sport Several purchases and service visits to the dealer and I can say it’s one of my favorite when it comes to customer service Thank you all again and ag Several purchases and service visits to the dealer and I can say it’s one of my favorite when it comes to customer service Thank you all again and again! More
by F sport
