Northside Lexus - Service Center

Steven made a difficult situation very easy, he kept me informed during the repair process and my car was completed ahead of schedule! Thank you! informed during the repair process and my car was completed ahead of schedule! Thank you! More

Northside Lexus has impeccable customer service. From the moment I walked in the door to get my car fixed, everything and everyone worked quickly and efficiently to get me in and out. Steven was great and co moment I walked in the door to get my car fixed, everything and everyone worked quickly and efficiently to get me in and out. Steven was great and communicated with me every step of the way until I was able to pick up my car. More

This was by far the best service experience I have ever had. Steve was phenomenal and a joy to work with. Steve constantly kept me updated via text or email and was a consummate professional. We've work had. Steve was phenomenal and a joy to work with. Steve constantly kept me updated via text or email and was a consummate professional. We've worked with several body shops over the 30-years I've been driving and this was THE BEST experience overall. In fact, we own a Volvo, and if we ever have to get body work done, I'm bringing it here. For 30-years I've always heard, you can't get the car washed for 2 weeks (or something of the sort)... Not with Northside. They have a special process where you don't have to wait, the paintjob is good to go and ready to be washed. Lastly, and this is what made my day: Lexus actually detailed my interior while the exterior was what was being worked on. Never before has that happened, that was going the extra mile and much appreciated. Most body shops take care of what they are paid to do and that's it. Not this dealership, they go above and beyond. More

body shop repair They had my car for 2 weeks just to repaint the rear bumper , stole personal property out of my car ,last time I'll take my car to them , they had rep They had my car for 2 weeks just to repaint the rear bumper , stole personal property out of my car ,last time I'll take my car to them , they had repaired my car before at their old location , very professional , I believe management has been changed at the new location . More

I honestly didn’t think Northside Lexus could get any better but it just did.....today! My experience with service manager Rob Ochoa and service adviser, Ruben, was absolutely positively phenomenal!! Th better but it just did.....today! My experience with service manager Rob Ochoa and service adviser, Ruben, was absolutely positively phenomenal!! The time and attention they gave me was exceptional! I came to dealership to pick up my license plates and registration and encountered a mechanical issue with my car that was resolved immediately! Rob’s honesty and transparency is almost unheard of in the car business. When I left, I honestly felt like I had friends for life which is also unusual! This dealership is one of a kind and I will continue to do business here referring ALL my loved ones! I really can’t say enough about Rob Ochoa and the customer service provided by him! I GUARANTEE you that you won’t be disappointed with this dealership from sales to service and if you are you probably need to check yourself! More

RX 330 DASHBOARD REPLACEMENT. I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on sta I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on status and was told I was still on the list because they had too many cars ahead. I waited patiently for years and never got a phone call from them, I finally went over to the dealer and spoke to Teri ( the service manager ). She could't find me in the system and promised to get back with me and never did. We have been driving nothing but Lexus and Toyota in our family. Whatever happened to "Lexus superior customer service"?. I'm now trying to sell the car and can't get anything for it because of the ugly cracks on the dashboard. I'm going to write to the cooperate office and maybe someone gives a xxxx there. More

Kyle was exceptional in his professionalism and courtesy. Truly an experience befitting the concept of luxury beyond my expectations. Accommodated me with no appointment right before Christmas. Performed dia Truly an experience befitting the concept of luxury beyond my expectations. Accommodated me with no appointment right before Christmas. Performed diagnosis properly. Kept me informed along the way. Provided a courtesy loaner without request, which allowed me time to run errands before the holiday. I have already recommended friends and family to purchase and service their vehicles here several times. Having sold vehicles for a “luxury” brand for five years prior, my expectations are consistently exceeded by the staff at Northside Lexus. More

New facility Love the new facility. Very comfortable customer area with numerous areas to plug in electronic devices. Nice showroom. Only area I would improve is p Love the new facility. Very comfortable customer area with numerous areas to plug in electronic devices. Nice showroom. Only area I would improve is providing greater variety of magazines to read. Entire facility only has one magazine. If one is waiting for a longer period of time, it would be nice to read more than one magazine. More

Brought my L-Certified IS 250 in for a service. First time in this location. Just moved from San Antonio. Was greeted promptly at 7am by Kyle Galindo in service. I was in and out in less than 45 minutes. time in this location. Just moved from San Antonio. Was greeted promptly at 7am by Kyle Galindo in service. I was in and out in less than 45 minutes. Very impressed with the service and building. Kyle was knowledgable and friendly. Kudos to kyle. I will be back and highly reccomend. This is why I shop with Lexus. More

I can’t imagine getting better service anywhere from anyone. Kyle is an exceptional representative of customer service. I’m always left with the feeling that I’m the dealership ‘s best customer. That’s anyone. Kyle is an exceptional representative of customer service. I’m always left with the feeling that I’m the dealership ‘s best customer. That’s a really nice touch. More