Northside Honda - Service Center

My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back. More

I recently took my vehicle into Benson Honda for an oil leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that already and the leak was coming from elsewhere. They insisted that my vehicle was “fixed”. A few days later, oil is still leaking on my driveway so I look under it and it is filled with oil again. I take it back and they have it for 3 days then call me and tell me that it’s the oil pan gasket. I insist that it is coming from a different place so they replace the oil pan gasket and check for leaks and find a leak from the rear main seal. So they have to drop my transmission to fix it and now take about another 4 days to get that fixed. My wife goes to pick it up and when she brings the vehicle home, I notice it covered with scratches, dings, my rear bumper was messed up and creased from being backed into something and front bumper was scraped as well and a bunch of mismatched touchup paint trying to cover up spots on it that they had put there. Not to mention that my vehicle now had about 90 miles added to it. I called them back and my wife took it back in and then Richard “service director” was being real rude with my wife and telling her that there is no way that they did any of that and pretty much telling her that she was making it all up. She then told them to check the paperwork and see if there was damage on it when we brought it in. Richard then went in and checked and came out and said they would fix the damages. I go today to pick it up and some of the scratches are out but there are still dings and a lot of touchup paint on my vehicle. That is not the way I brought my vehicle in to them! I then tried to talk to Craig Davis (supposedly runs the place) and he denied to speak to me about the incident telling one of his workers to tell me that he was too busy to deal with that. That is totally UNPROFESSIONAL! If there is a matter of this sort, you talk to the customer to try and fix it! I then talked to Richard again and he stated there was nothing he could do and he doesn’t believe that any of his workers did the damage to the vehicle. I asked him about the mileage on the truck and he said that they have to test drive it to make sure it works properly and I then said what if the damages happened while they were test driving the vehicle and he said that impossible because they don’t drive that far. He contradicted himself by saying the miles on the car are from the test drive but they don’t drive that far. Me and my wife have been loyal customers of Benson since 2004 and have purchased numerous cars and had many family members purchase vehicles from here, but I can honestly say that we will NEVER return to this dealership again! Not even to change the oil on our vehicles! My level of trust has gone out the window with these people! If I were you, I would stay away from this place! More

Issue number 1: my battery died in August of 2011 so I Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Hond Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Honda bumper to bumper warranty. When it died the second time Benson refused to replace the battery. The battery was installed in 10/2008 and died 8/2011. The battery (factory) states it has a 36 month replacement but since the battery was replaced under warranty that warranty no longer applies. Thanks guys really appreciate you looking out for your customers. Issue number 2: I am driving by the dealership on Saturday, service light had gone off while shopping. Pull up and sit in the express lane for 5 minutes. No one stops to ask me anything, very odd usually have service department guys swarming me when I pull up. I walk in the express service department and ask for an oil change from one of the gentlemen behind the counter. I immediately get a shake of the head stating that they are no longer taking any oil changes for the day. Although its 15 min before close when I finally walked inside I was rather surprised by his response. I was even told they would not have taken any more oil changes after 2:30, an hour and a half before they close. So once again I had to go somewhere else to get my car serviced. Interesting that I can pull up to a jiffy lube and get my car serviced and cleaned in under 10min. I bought by Honda new in 2006 and have had it serviced at Benson ever since. Unfortunately my experiences over the past month has been enough to make me move on. I would think they would value the customer experience at this dealership as they had in the past but apparently that is no longer the case. I am glad there are other Honda dealerships in town that are willing to take my money. respectfully, a former customer More

K helped me figure out how to program the auto door lock and unlock feature. He was very knowledgeable, friendly and patient through the whole process. and unlock feature. He was very knowledgeable, friendly and patient through the whole process. More

I recently bought a 2011 Oddysy, and had a problem with the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Satur the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Saturday appointment for 9:00am, but when I arrived, they had no record of it. I waited there for nearly 8 hours before they finally told me that they would have to order a part. I was not happy at all, but all I could do was schedule another appointment for the following Saturday. When I arrive at 7:30am the next Saturday for an 8:00am appointment, they told me that the computers were down, so they wouldn't be able to check me in, tell me if the part was in, or even begin to look at the repair. They suggested I wait until the system came back up. They said I could leave it with them until the following Monday, but that they couldn't guarantee it would be ready then. I live about 30 minutes away from this dealer, so I asked if I could get a loaner or a rental since this was their mistake. They refused, so I told them that I would just have to go to another dealer. They told me that since the repair was under warranty, and I had started the claim with them, I would not be able to transfer the service to any other dealer. So, I sat back down and waited. At noon, there was no progress to get the system back up, and no attempt as far as I could tell. I finally left fuming, and called Benson. Then I called Benson and talked to Cory. I explained what the other dealer had put me through, and he said he thought he could take care of the problem. He just asked me to fax him a copy of the report from the other dealer. He called me back within a few days to tell me that he would take care of getting the part transferred from the other dealer to Benson. He scheduled the repair for the following Saturday at 8:00am. When I arrived, Cory immediately came out to get the keys from me. Judging from the large number of people that were already in the waiting room when I arrived, I figured I was in for a long wait. I was completely wrong, though. Everyone that was already there, including me, was out the door in under 2 hours. Everyone there seemed to know what they were doing and were gettin gthings done. Incredible service. Thanks! More

I took my Honda Pilot in to get the rear window fixed. It would not roll up. The gentleman who helped me was wonderful. He explained the repair and the cost and what my insurance would cover. I thought It would not roll up. The gentleman who helped me was wonderful. He explained the repair and the cost and what my insurance would cover. I thought the price was fair for the repair. I would definitely go back to Benson. More

CRV is 6 months old. 1. Tire had a nail in it. Asked CRV is 6 months old. 1. Tire had a nail in it. Asked Service Rep to repair tire that had a nail in it. Rep said they rotated tires but left nail i CRV is 6 months old. 1. Tire had a nail in it. Asked Service Rep to repair tire that had a nail in it. Rep said they rotated tires but left nail in tire because at this time "the tire held pressure." 2. Left car at airport for six days. Battery died. I was told that Honda's cannot sit for an extended period of time because there are "many things running in the back ground." So.....we need to hire a car sitter when we go on vacation? 3. Service manager (Richard Barrett) had a terrible attitude: Had only been there two weeks couldn't be expected to know what was going on, did not have customer comment cards, had many excuses: absolutely rotten customer service. 4. if the service manager (Richard Barrett) was unable to provide basic information, perhaps he should not be the manager and should be trained before he talks to customers. Sadly, this in my first Honda. Perhaps my last. More

Very good explanation of repairs. Good communications and car was actually repaired a day earlier than I expected. Repair was under warranty so the price was good. It did take 30 minutes for a rental c and car was actually repaired a day earlier than I expected. Repair was under warranty so the price was good. It did take 30 minutes for a rental car to arrive so that was the only negative in this other wise great service and communication. More

I have been a faithfull customer at Benson Honda for tha past 10 plus years. They have always given me better deals than any other dealership that I have visited in San Antoniowhen I was shopping for a new past 10 plus years. They have always given me better deals than any other dealership that I have visited in San Antoniowhen I was shopping for a new car. Honda is an outstanding and reliable vehicle having owned 4 or 5 in the past 20 years. Benson honda service department is great when Rob was at the front desk a few years back he always treated me with the highest respect and was very knowledgable on all makes and models of Honda I would like to thank him also as he has trained his young staff members well in the sevice department to carry on the high quality of professionalism that Benson Honda has. More

Took my 09 Accord in for a noise when I drove. They worked with my schedule and returned the vehicle to me every evening for several days until the problem could be diagnosed and correct. It took sever worked with my schedule and returned the vehicle to me every evening for several days until the problem could be diagnosed and correct. It took several days to correct the problem because America Honda could not diagnose the issue and the guys a Benson did not stop looking until the problem was corrected. More