Northside Honda

I got a letter from this dealership saying that because I was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 times on the phone with a lady representing the company and assuring that they I was gonna get another car for the same price or lower and possibly a new one, or maibe refinance to save up to $80 on my bill each month so I decided to go. It took an hour and 25 minutes to get there, so after talking to the sales man and taking all my information he ask me what I want my monthly payment to be and I told him the same or lower maibe $20 more if I really like it but no more, so they bring a new Honda civic and say that I qualify for that one so we took it for a ride, and I really liked it it was nice but I knew it was too expensive for me. I knew that I problably was gonna need to get a used car of around $12000 to keep my payment the same. So we went back to the office and he says that thy can take my car for $5000 plus I have to pay a down payment of 3000 dollars and the payment its gonna go up about $150 a month, so I said it was too much for us and we probably be better off refinancing, so he lost all interest in me and just left to talk to his boss, he didn't try to show me a cheaper car or any more options. After a long wait he comes back and tells me that the can refinance my car and have the payment go from $231 to $217 a month so its $14 that I be saving a month and about $160 a year, so I was a little dissapointed but at least it was something. So I asked the guy how much did my Apr go he said it staid the same, and I ask how is it possible to lower my payment without lowering my Apr and he didn't had any answers he said I had to talk to the finance guy. So when I got to him that was the first question I asked and he said that since I'm starting a new loan that's why but it didn't make sense to me, so I asked when its my last payment and he said 5 years from today, so I said I had paid my car for a year and two months now why would I pay for an extra year just to save $14 a month that is ridiculous and I'm gonna end up paying way more than what I'm paying now. He said that since I'm starting a new loan at the end of it my Apr would go lower, no thanks they made me waist 3 hours there plus an hour and a half drive for nothing this was such a waste of time and I'm really mad at this company they were trying to rip me off but I catch them on time, so be careful with this people or better yet just stay away! More

My daughter recently bought a "certified" pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any prob pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any problems in the near future. It didn't take but about amonth before she started having issues with the brakes squealing and the car stuttering when accelerating. She tried to have it repaired but was having difficulty arranging a time to take her car to the shop as she is a single parent and has to work long hours. When she tried to make another appointment she was told that her "warranty" had expired and her issues were her own problem. She took the car to a different dealer who basically told her that she should not be having these types of issues with a "certified" car but they could not help her and told her she needed to take the car back to Benson. I have tried to call the manager of the pre-owned department twice and have had to leave voice mails both times. The first time he was on another line and the second he was in a meeting. I have yet to receive a return phone call from him. Evidently Benson believes in the philosophy of once you buy a car they don't care. I am concerned as my daughter traded in an almost new Civic for an older model because she needed a 4-door sedan with the new baby. What happens if she breaks down with the baby in the car? It becomes obvious that the term "certified" simply means "we're going to charge you more for the car because you think you're getting a car that is mechanically sound and reliable but in reality we don't care." More

Very defensive, argumentative and did not listen or respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a veh respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a vehicle from. More

Philip Rodriquez was excellent--from the initial hello all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles and chose the CRV. Mr. Rodriquez was quite knowledgeable in the vehicle, helped us to review car comparisons, worked with us on some pricing, helped us to select some accessories we were interested in and journeyed with us on our decision. After not buying a car for 12 years, his helping hand sealed the deal for us. He was extremely patient and we appreciated that very, very much. Benson Honda has a very exceptional salesman in Philip Rodriquez. More

In Benson dealership i found all what i needed. The car i wanted and a price that was accessible to me. The customer service is very good people there is very friendly. wanted and a price that was accessible to me. The customer service is very good people there is very friendly. More

Craig was a great person to do business with. He was Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy you Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy your next car with Benson. Thank you! More

My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back. More

After purchasing our 2012 Honda Oddysey, the dealership gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancell gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancellation paperwork. The finance manager, Lori Solis, told me to give the secretary the cancellation paperwork. I asked for a copy, but she told me she could not make me one. I returned a few days later and could not get any help in getting a copy, because the secretary was not there. About a month later, on or about 15 Feb, my wife and I returend to get to see if we could get a copy of the paperwork, and found out that it was missing and was never submitted. Finally we got with Chris Gans, and he took the time to help us complet a new cancellation form and submitted it. We are still waiting the 4-6 weeks to pass, to see if the cancellation is in affect. Another thing is don't believe the sales person nor the ticket price on the vehicle, they told us that they were having a special,and we, after lowering the price about $2000., still ended overpaying a few thousands over the sticker price, after it was all said an done. Try to get your finance done through a bank,right now they have lower interests thatn the dealership. I've notice how everyone is helpful when you first show up to look, and purchase a vehicle here, but afterwards, they most representatives ignore you, as if you have no need to be there. Its like a fish, when it sees the first bait it attacks, but after is has already eaten there is no interest. From what I have seen in the past two vehicles that I have purchased, thats nothing new with most dealerships; but they surely rave about customer satisfaction. Not sure that if I purchase another Honda, it will be at this dealership. I'll probably go to Austin and see if I get a better deal and hopefully find a place that has the best interes for the customer. More

I had a wonderful experience dealing with Benson Honda. They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new purchase. I needed a car with better mileage than my big pick up and I found it at Honda. I had previously gone to Gunn Honda, and they apparently didn't want to work with me due to the amount of money I owed on my truck. They told me they were happy that I still loved my truck. The fact is that with gas prices going through the ceiling I still needed a economical car. Benson Honda seemed to understand this and made it all happen. I would recommend this dealership to anyone trying to purchase a Honda. More

I would like to thank Richard for all his effort to get us in a great vehicle, at a super rate. Seeing as we are both canadian, we got along fine. Thanks again Richard us in a great vehicle, at a super rate. Seeing as we are both canadian, we got along fine. Thanks again Richard More