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Northside Honda
San Antonio, TX
740 Reviews
Welcome to Northside Honda, your go-to dealership for all of your automotive needs. When you visit our lot and meet our staff, you’ll soon see that providing our customers with a first-rate dealership experience is our top priority. Our Honda dealership serves all commuters in the San Antonio, Schertz, and Alamo Heights region. We’re proud to now be a part of the family-owned Northside Automotive Group, which has loyally served Texas drivers for over 35 years. We know what it takes for our customers to drive away happy in a new or used Honda they love. So, come by our Texas Honda dealership and see how Northside makes your shopping experience both easy and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 740 reviews
October 31, 2012
excellent experience Gracie was knowledgable friendly and completely about the customer, truly appreciate all the hard work that was done to get me in my car. I have to say that of all of my experinces with completely about the customer, truly appreciate all the hard work that was done to get me in my car. I have to say that of all of my experinces with a dealership this one was my best ever. Thank you Gracie and Benson Honda for making me a loyal customer. More
by Robert Searcy
Employees Worked With
Gracie Medina
October 30, 2012
If you want to get a great deal head to Benson Honda. Gracie Medina is an awesome salesperson. She worked to get us an amazing deal. Make sure to ask for her. We didn't feel pressured and she helped us g Gracie Medina is an awesome salesperson. She worked to get us an amazing deal. Make sure to ask for her. We didn't feel pressured and she helped us get what we wanted. When it came time to negotiate, she helped us get a great price. Be patient with the sales manager, he'll eventually come around to the price you want with Gracie's help. More
by DavidPater
Employees Worked With
Gracie Medina
October 25, 2012
I purchased my very first brand new car a Civic Honda 2012 located at 9100 San Antonio. When I drove into the parking lot the sales person (Brian Crum) was very friendly,professional and didn't rush me i 2012 located at 9100 San Antonio. When I drove into the parking lot the sales person (Brian Crum) was very friendly,professional and didn't rush me into looking at the vechiles. When I was ready to ask him questions,he explained and went into detail about the vechicles that i asked him about. What I admire and liked about the dealership is that they let me take the vechile for a few days until my paper work was ready. So, I highly recommed Benson Honda if your looking for a new or used vechiles. Here is Brian Crum the salesperson work number 210-341-1356. This is why I would go back again. More
by adelamontelongo
Employees Worked With
BRIAN CRUM
October 15, 2012
Brian was very nice I did not feel pressured to buy anything. My car was filled with gas for free!not to mention my car was cleaned from the inside out it looked amazing. Best salesman ever. anything. My car was filled with gas for free!not to mention my car was cleaned from the inside out it looked amazing. Best salesman ever. More
by vmata08
Employees Worked With
Brian Crum
October 15, 2012
Brian was very friendly and worked dilegently to get me in a suitable car , at a fair price, and in a timely manner. I was in a time crunch because I had to go to work in the afternoon. Although my car was in a suitable car , at a fair price, and in a timely manner. I was in a time crunch because I had to go to work in the afternoon. Although my car was not quite ready,Brian as able to accomodate t my work schedule. Fast, friendly,customer service. My car as promised was ready the next morning. More
by linann71
Employees Worked With
Brian Crum
August 13, 2012
Horrible Service to my car. Car is less than 60 days old and several items have "suddenly" broke. Thanks for xx'ing me all the way to your bank. I have one daughter and twins on the way but who ca and several items have "suddenly" broke. Thanks for xx'ing me all the way to your bank. I have one daughter and twins on the way but who cares? Not Honda Benson. Tried to buy a reliable car from a reputable dealer and got the _____ end of the stick. THANKS HONDA BENSON! More
by redheadlinz
Employees Worked With
Lindsey Whidden, Phillip Rodriguez
July 17, 2012
DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went in and bought a car last Thursday (or at least I thought I did...) They called me Saturday and DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went in and bought a car last Thursday (or at least I thought I did...) They called me Saturday and asked me to come in and sign some new paperwork for my loan. I didn't necessarily mind this, b/c the lady I did my paperwork with told me that if they received a better offer than what we had agreed to (and we both signed all loan paperwork agreeing to)they would go with the one that was less. Needless to say, I thought my loan rate was going down, so I showed up to sign. When I showed up, the guy doing my paperwork tried to slip my loan agreement in front of me to sign it quickly. Fortunately, I read it! They raised my interest rate AND added more months to my payoff!!!! On top of that, my payments went up!!! Of course I refused to sign that deal, and the guy told me he would have to look in to it the next day (today). I received a call today from the original person I did financing with there and she was EXTREMELY short with me (like I was the idiot who screwed up) and had no problem lying to me and telling me I got a better deal... I've NEVER bought a car and got a call from the dealership saying the interest rate went up AFTER I signed all the paperwork with them! I wouldn't have bought the car at that monthly payment! The funny thing is that I have the paperwork that both her and I signed which has all rates we agreed on! I guess Benson Honda has no problem trying to renege on even their SIGNED agreements... STAY AWAY!!! More
by chamb1ac
Employees Worked With
Finance
May 28, 2012
James Roza was very attentive, explained everything, and answered every question I had about the new car I was buying. There was never any pressure. Start to finish was 4 1/2 hours to have my trade-in appra answered every question I had about the new car I was buying. There was never any pressure. Start to finish was 4 1/2 hours to have my trade-in appraised, find the car I wanted, complete the paperwork, and drive away in my new car. I would recommend James to anyone. More
by rc1958
May 11, 2012
Mike and Jeff didn’t listen to what my needs were, they lied to me and my bank, and repeatedly used bullying and intimidation to try to force me to complete the transaction. When that didn’t work Mike trie lied to me and my bank, and repeatedly used bullying and intimidation to try to force me to complete the transaction. When that didn’t work Mike tried to put hands on me. I will never deal with Benson Honda again and am telling all of my friends and coworkers this story. I started my communication with Benson Honda on 5/4. I explained that my husband and I both had health issues, and that I would like to negotiate as much as possible over e-mail so that our visit to the dealership could be as quick as possible. I also explained that I had secured some financing on my own but I had completed the Benson Honda application as well. After being contacted by several people that didn’t contact me back, I started communicating with Mike Cuellar and Jeff Bouchard. Jeff was wholly unhelpful when addressing the issues and accommodations that Honda and the county provide for disabled customers. I would provide him with the information and his response was always to defer me to someone else and ask when I would sign the papers. It was during this time that Mike started calling me on the phone. During these phone calls I explained the accommodations that I needed, discussed the amount that was going to be payed on my trade in, discussed financing, and the total price of the entire transaction. This culminated in my husband’s physician faxing documentation for his handicapped plates and Mike faxing an invoice to my bank detailing that the entire transaction was going to have a total of $27,494.26, including negative equity that I was rolling into the new loan. On 05/8 Mike got aggressive with me and tried to bully me into signing paperwork committing to buying the vehicle before I’d gotten approval from the lender. On 5/9 Jeff did the same thing asking when I was going to “finalize this xxxx transaction”. I explained to them both that I was not signing anything until the lender was satisfied with the documentation and the loan was approved. For some reason, Mike could not fax an invoice with all of the correct information my bank was requiring, so I took off work early to go to the dealership on 5/10 to attempt to complete the transaction. As soon as I arrived at the dealership I was shuttled into Mr Cuellar’s office and my car keys were taken. My husband and I waited for 30 minutes without any communication until Jeff came in with a bunch of papers and started spewing lies. He said that no one had committed to the 27k number, nor had anyone committed to giving me $10,000 on my trade. I could not provide validation of these claims because Mr. Cuellar had told me all of these things verbally and I hadn’t gotten a copy of the invoice from the bank faxed to me. The crux of that conversation was that they were raising the price of the transaction to $32,000. That included an enforced requirement to purchase a 7 year extended warranty for $3,000 and GAP insurance for another $1,000. When I explained that was unacceptable, they shuffled off to the back office for another 30 minutes while I snatched my car keys off of the desk. I was then escorted to the back office where they attempting to convince me that charging me 5,000 more and extending the payment term wasn’t a big deal because it would only raise my payment by almost $70 per month. I explained that this was not the deal that I was promised on the phone and that I wasn’t purchasing and putting an extended warranty into a loan when I could purchase the very same thing any time before the original warranty expired without having to pay interest on it. Jeff would not budge. I had to purchase the warranty and the GAP insurance or he was not going to sell me the car. I stepped outside to discuss the offer with my husband and realized how awful this offer was. In the end it was $200 more than our existing car payment. We decided against the loan and I returned to the showroom to decline the offer officially rather than just sneaking out. I saw Mike first, and when I politely told him that I was not going to buy the car, he freaked out, called me names and started hollering about how he’d spend days on this loan and demanded to know why I was leaving. I explained that the terms of the loan had changed several times, weren’t what my bank had agreed to, and the additional payments weren’t worth it to us. Mike attempted to take me by the arm and walk me back into the back and I stepped away to keep him from grabbing me. He then said that we had to discuss this with his manager before I would be allowed to leave. I explained that as an adult, I can leave whenever I wanted and that I’d already retrieved my keys from his desk. He was screaming something about my not being willing to work with them as I left the showroom. More
by juliecwilson
April 18, 2012
I enjoyed working with Phil through the buying process. The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle o The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle on 3/31/2012 and did not receive the vehicle until 4/17/2012. Phil, however, tried his best to make sure that we were OK and updated throughout the waiting process. He gave us a loaner to drive in while waiting and called at least once a week to tell us what was going on. Once we were ready to pick up the car he made sure to have everything ready to go including our accessories that we ordered. He also took time to help us set up our bluetooth with our phones and made sure to explain all of the features of the screen to us before leaving the dealership. He took the time to explain pretty much everything and we appreciated it. I would definitely recommend him to friends and family. He made the process easy and worth the wait. More
by sheftall
Employees Worked With
Phillip Rodriguez
