Northside Honda

Mayra is wonderful as soon as I get there she hears me out and fixes every issue I have had with my car she listens is very respectful and is fast and efficient . The only reason I keep bringing my car in out and fixes every issue I have had with my car she listens is very respectful and is fast and efficient . The only reason I keep bringing my car in is because of the service she provides. I live pretty far away but love the service and the work they have provided to my vehicle. I have had no issues and appreciate there work and kindness. I know that when I take my car in that the experience and service will always be good. Thank you Malinda Hernandez 2yrs+ customer !! I give her a A+ More

Bunch of liars, first they said (Marilu Garza) they would match or beat Gunn Honda's price, they did not, did not have the vehicle in stock that I had inquired about although they said they did. Received a match or beat Gunn Honda's price, they did not, did not have the vehicle in stock that I had inquired about although they said they did. Received a letter from the General Manager - John Phelan stating all kinds of money off and incentives, well that letter is a crock of crap, salesman pretty much told me it was baloney, this is what initially got me to the dealership. Now I realize that the letter is just a gimmick/ploy to reeel you in. They presented an offer to me which was outrageouly higher that Gunn's deal, which made me feel like I was stupid after I had told them of the offer from Gunn. Like I'm stupid enough to go with their deal! I asked for my keys and id and left stating that I was done negotiating. Then the salesman MIke came chasing me down in the parking lot and starts to argue with me, telling me we could do the deal at a price but at 72 months, did not accept as I had celarly stated I would not go more than 60 months for financing, told him that he was jacking me around the whole time that I was there. Yes they did reel me in but I wasn't going to let them set the hook with their xx offer. I saw that Mr. Benson remained on the Forbes list but not from any of my money. Definitely would not recommend them! More

I got my oil changed at Benson regularly because it was close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern about a recall problem, they did not answer my e-mail inquiries, or call back when they said they would. Although I loved my Accord, I am happy I got rid of it and bought a Mazda.. just because I am not tempted to go back to Benson for service.. simply because of its convenient location in relation to my office. More

so far the experience working with jason is been good he was very understandble and able to work with me. he is a really good car sales person. the only thing is that i had a few issues with the car and i o was very understandble and able to work with me. he is a really good car sales person. the only thing is that i had a few issues with the car and i only hait for 3 weeks. first the battery stop working next day i bought it so they car didnt want to start, and know the check engine light is on i call and i ask them tot ake a look at it, and they are willing to do it. but i feel i am asking for a favor. they reason i hcange my car is because it had lots of miles and now even thought this car is not new but it has less miles thant my previous is giving me more issues. even when i was singing the documkents they told me if you have aproblem with the car bring it back we give you aloaner and take at look at it. maybe im just frustrade it and too many issues on my personal life i just dont think getting a car should be ginving my problmes this soon. overall i cant complaint jason and his assitant have been tryintg to help as much as they can. so kuddos to them. =) More

I just purchased my 2nd Honda CRV from Benson and I highly recommend it. The staff, especially Vivian Aguon in sales, Kimberly Rowland in finance & sales manager Michael O'Connor made my experience ver highly recommend it. The staff, especially Vivian Aguon in sales, Kimberly Rowland in finance & sales manager Michael O'Connor made my experience very enjoyable. I was especially pleased that I was in and our & driving away in my brand new gorgeous 2013 Honda CRV inside of 3 hours! More

I am very upset becsuse I talked to a lady named Jessica who told me about this car they had there at the dealer ship and set me up an appointment to come look at the vehicle. When phillip called to tell us who told me about this car they had there at the dealer ship and set me up an appointment to come look at the vehicle. When phillip called to tell us about our appointment and to ask for him when we arrived there. WHEN I got there and they did not communicate well when I told them I wanted to purchase a used car. When we talked to phillip he didnt even want to help us. We had an appointment at 2 o clock and we waiting at least 30 min just for corey to show and when he comes he says someone else will come and help so he sent some salesman named MC wgo took another 30 min to come talk to us .. Well after putting us in another car so he can drive us to the used car section he says well im going to go check the vin number and then he comes back and says his manager said the sold the car 3 dayd ago! I dont know if it was a scam to lure us in or they were honest let me just say I will never go to Honda Benson in San Antonio Again. More

My experience with Benson Honda was terrible. My experience with Benson Honda was terrible. Complaints 1) The saleswoman I dealt with was not friendly. If you are going to try to sell me a p My experience with Benson Honda was terrible. Complaints 1) The saleswoman I dealt with was not friendly. If you are going to try to sell me a product, use small talk, be nice, and courteous. She spent the entire time walking around while I was sitting in a cubical. You think a car salesman of any trade would know how to sell their product. 2) I was offered MSRP for the car($22,265). It was a brand new 2013 civic EX-L. I then told her that I had been quoted the E-price for the car, which was approximately $20,600. After waiting a long time, she came back and offered me $21,700ish, which included the already installed tinted windows and the Honda Destination fee. Why aren't these fees included in the E-Price. 3) Before she gave me an offer on the car, I asked if there were graduation discounts like other dealerships offer. She said they were already applied, but she still offered me the MSRP. AKA she lied. 4) When she came back with a payment, it was $479. I'm not stupid enough to be sold a payment. The interest rate on that payment was 12%. I'm a finance major and have masters in banking. I complained about the payment, and it was lowered to $399. I told her i was looking for about $350, which is roughly a 3% rate. 5) The only debt I have is credit card debt. Everything else is money in my pocket. I work in lending for a financial institution. I understand how underwriting works. I have sufficient income to pay the loan. My debt to income isn't high at all. I also have a credit score of 734. 6) I asked her who they check their rates with. She said "Chase, Wells Fargo, aka the big banks". Since I work for a financial institution, I know that Chase and Well Fargo do not care about consumer lending. That isn't their target market. The target market of consumer lending is credit unions. I mentioned Randolph Brooks and Security Service, and she played it off by saying they check their rates too and insured I would get the lowest rate possible. 7) I never agreed to the $399 payment. The saleswoman assured me it would go down. I wanted the loan over 6 years. 8) I talked to the finance guy and he told me my interest rate was roughly 4.5% through Honda. When i asked him about a credit union, he said that i'd probably get 3.5% for 6 years, but I shouldn't do that because Honda gives you a $500 rebate, and I'd actually save money by financing through them. 9) That guy had no idea what he was talking about. The different in 3.5% and 4.5% throughout the life of the loan is $1,000, so they would make an extra $500 off of me. Also, I was lied to by the saleswoman saying that they check the credit unions. She did not try to get me the lowest rate possible like she promised. 10) To this day, I have no idea how i was quoted 4.5%. The payment of $399 is a little bit over 7% interest. The actual payment of 4.5% is $365. 11) I ended up walking out and will never do business with them. They are a bunch of scam artist who pray on people who don't know what they are doing. Moral of the story, don't go here. Also, always bring a financial calculator and ask about the hidden fees. Check their math on the interest rate/terms and make sure it's right. They just try to screw you over. Don't believe what they tell you because they get paid to lie. More

Your representative, Vivian Aguon, is the most knowledgeable, hard-working, friendliest, most considerate dealership representative that we have worked with EVER. Our visit and our purchase were m knowledgeable, hard-working, friendliest, most considerate dealership representative that we have worked with EVER. Our visit and our purchase were made on a busy summer Monday, and other employees appeared to be engaged or hurried, but Ms. Aguon worked our deal with both thoroughness and speed from minute one! My husband needed to get back to our home to sleep in preparation for his work night shift, and Ms. Aguon notified everyone involved of that fact as we proceeded through each process. She is a winner in every way, in our book -- and the reason we would return to your dealership! Sincerely, Peg Mayfield and R.J. Mayfield More

Had some communication issues but were settled to my 100% satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. More

Received a letter "guaranteeing" they could get me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I coul me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I could come back some other time. A manager came out and said to just wait for a moment and he could page a salesperson. After waiting for 20 minutes a salesman finely comes out and catches me right before I am almost in my car and getting ready to leave. We looked at some Honda Civics that I liked. After waiting for almost 30 minutes, come to find out that all the keys to the cars that we wanted to test drive were all signed out. How can all the keys be signed out to almost 4 vehicles and we are the only customers at the dealership. It doesn't end there. I said I could do without the test drive that I was just ready to see what they had to offer. Well after picking out the car and the salesman taking my info he takes it to his manager then comes back with a ridiculous offer. The letter said they could get me into a new or certified used vehicle with little or no money down, with payments at or below my current payments and that they would "Guarantee" a new or used upgrade regardless of who had financed my vehicle previously. Well the offer they brought back was for a $2000 down payment and a payment of $629/month for a Honda Civic that had a retail value of $22,999. First of all I don't know there definition of little or no money down but to me $2000 is not a little amount. Secondly the $629/month payment was way off of my current payment of $337/month that they had promised in there letter that they could keep me at the same or lower monthly payment. The managers working out my deal were not friendly at all. One of the managers would not even look at me in my face and after I would not budge on the numbers just walked away and said "it is not going to happen". The salesman assigned to us was very professional but the managers were very rude. I don't know who they think they are but they need to be careful who they are dealing with. I am retired army and still have close ties to close friends that are both retired and active duty in San Antonio. I will not recommend this dealership to any of them nor will I ever come back there. I hope that the managers and whomever is running this place take a close look at who is working for them. I know a little bit about management since I spent 20 plus years of active duty with a tour in Iraq. This is not how a business is to be operated nor any manner for any of your customers to be treated. NO EXCUSES! More