Northside Honda

Great Sales Representative/Great Service When purchasing our new Honda Accord Hybrid, we couldn't have been more pleased with our sales person, Vivian Aguon. Being personable, competent, and When purchasing our new Honda Accord Hybrid, we couldn't have been more pleased with our sales person, Vivian Aguon. Being personable, competent, and professional, she quickly gained our confidence. All our concerns and questions were patiently and confidently addressed to our full satisfaction. Her in-depth technical knowledge was clearly evident, and her administrative skills were top notch with all transactions clarified and completed efficiently. We knew we were in good hands from start to finish. Lastly, upon completion of the sale, Vivian graciously scheduled and conducted a separate detailed, hands-on, system by system instructional training session with us to assure we could safely and confidently operate all the features of our new automobile. This attention to detail to ensure complete customer satisfaction was repeated throughout our interaction with Vivian. Such dedication reflects highly upon her and Benson Honda. Thank you, Vivian, Rick and Linda Somers More

I got the car that fits me. I spent 3+ months researching cars to make my selection. It came down to Honda, and Accord seemed to fit the bill best. E-mails went out to several I spent 3+ months researching cars to make my selection. It came down to Honda, and Accord seemed to fit the bill best. E-mails went out to several dealers with specifications, requesting a quote. The only dealers that stayed in the game were those that answered me with the information I requested. Phone calls came next, and I was down to 3 in San Antonio. I visited one dealership but did not have a warm feeling about my visit. The second dealership was Benson Honda. I had visited them very early on when I was just thinking about getting a new car, and I remembered that the lady with whom I had talked was friendly and helpful, but she was with a client and I was in a hurry anyway. I heard from her again a couple of times, nothing pushy, just "checking in." So, I asked for her when I visited the second time, and the rest is history. Vivian Aguon immediately became my advocate for getting exactly what I wanted. We drove, we discussed, we tried everything that we thought might be a good fit for me. Anyone who has spent any time in a dealership during the car buying experience knows that this can be a really miserable time. Not so here. Vivian was interesting and very involved in my selection process. I was impressed how hard she worked to get what I wanted. Here's the kicker - I challenge anyone to top this. I have a nerve condition that is aggravated by anything pressing on a certain area on my backside. The bolsters on the Accord I was most interested in set the condition off, and it looked like I was going to have to scrap it. Vivian got a tape measure and measured the space between the bolsters of the car I owned at the time, and then proceeded to measure them on every car I had gone through. The 2 that looked like they might work were not cars I really wanted to buy. I was unhappy. Vivian asked for me to hold on for a second, and she disappeared. When she came back she was smiling brightly and said that we were going to make the Accord work for me. She and the GSM, Noah Caballero, contacted a shop that does interior work for the dealership and verified that the seats could, in fact, be modified. She took me to the shop so I could see what they did there, and I was on board. Rather making this long story longer, here it is: I own that Accord. The seat bolsters are entirely flat (nirvana for me). I have everything I wanted in the car. And best of all, I feel great about my experience at Benson. I would never have thought someone would try so hard and think so far out of the box to make the difference between getting a car I did not like or making the car I liked fit my lifestyle. After my experience with Vivian, I did not need to see any more dealers. Benson got my business, because Vivian knows her business. The best relationship with a dealer and its people ever! More

A thank-you, I got what I wanted. I have been wanting a Honda Ridgeline for a few years. I have used Auto-Trader to purchase vehicles before and when I saw a Ridgeline posted by Benso I have been wanting a Honda Ridgeline for a few years. I have used Auto-Trader to purchase vehicles before and when I saw a Ridgeline posted by Benson Honda, I contacted Benson Honda by email and was given a response almost immediately. I talked to Vivian Aguon and she assisted me though the entire process of getting the vehicle. I did not have any hassles and left with exactly what I had wanted. It was an Over-all great experience. I have recommend Benson Honda, especially the on-line dealer department and Vivian to my friends and family. More

Commendation for Alving Hix Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was not able to finish my project on my computer in the waiting room. Wow! that was efficiency. Lawrence Kaneshiro More

Great salesman went out of his way to get me what i wanted.. Greg was outstanding! He was friendly,Motivated,and well liked from the start. I was looking for new ride, A Honda pilot. I found the color we wanted Greg was outstanding! He was friendly,Motivated,and well liked from the start. I was looking for new ride, A Honda pilot. I found the color we wanted , options we wanted and price we wanted to pay.Greg not only got what we wanted but also got us 1.9 % Interest ..took care of the make ready. and got us on the way in about 2 hours..We have been extreemly pleased with our Pilot..Greg is highly recommended ! More

Issues after sevice I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time,not that they should.Benson Honda has high standards and work always diligently on maintaining them ,and,or improving.Except for the inconviiance,no stress .:-) More

My name is Susan, and I had my Honda Accord serviced in February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was re February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was ready before the time he had given me to pick up the vehicle. After paying the bill, I waited approximately 10-12 minutes for a gentleman to bring the car around from the garage. I proceeded homeward when I received a call from Cory saying he was unhappy with me having to wait for my vehicle. He asked me to bring the vehicle back to be cleaned and detailed for free! I was pleasantly surprised, and took him up on it. They did a fantastic job, and I was very elated! Kudos to Cory @ Benson Service Department! Please get out of that building before summer hits, they deserve a comfortable place to work. Best regards-Susan More

The worst experience I ever had. I was new to San Antonio, and short in time. Mike is just a lair, contacted me couple of times, although I mentioned every time what my expected price is he asked me Antonio, and short in time. Mike is just a lair, contacted me couple of times, although I mentioned every time what my expected price is he asked me to go to the dealership and he'll do his best to give me the best price! He made an appointment for me at 5:15pm, I emphasized that I have to be at the airport at 6pm & he said no worries you'll make it on time. I arrived there on time, after waiting for 30 minutes, considering he was already aware I'm going at what time, he came back to me with a ridiculous price that I already had from another sales person & was higher than what I told him. He just wanted me to go there and what he thought I'd do, buying it with that price? What do they think? I'm not sure More

Very bad experience and got a bait and switch pulled on me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and d me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and decided to visit them. I figured the trip would be worth it if I could reduce the price for a new pilot since they prices are a little inflated.I made them aware of the amount I wanted to finance with TTL. I verified all information over the phone and spoke to Vivian over 5 times since they confirmed the appointment and assured me that it would. I drove 200+ miles and after arriving, Vivian passed me on to another sales person, who I had not talked to before. Also, they don't have any open areas to have a confirmation so we had to sit in another sales person desk that was covered in pink and fluffy ornaments all over. After taking down the information and getting the car for test drive, I find that the car has 700+ miles on odometer, which was not great, but I figured the price would surely come down. When they brought the first offer to me, I was floored to find out that they wanted me to finance over $36K. After reviewing it, I noticed the trade in was paid in full, so the only two other items was the sales price and $750 cash back from dealer. The sales price was $35K, so I told sales rep that the website had a price under $33K and I was expecting not to pay even that given the 700 miles on the car. The sales manager then approached me and said that the price on their website was the price with no dealer installed items, which brought up the price to $36K and that the $35K was a $1,000 discount. I told him that I did not care for the items and could be taken off since I did not care for the window and hood additions. He said they would not come off and that that was the best price. I told him that even with the options, this car was going for way more than 2014 models and 700 less miles, but he would not budge. I called Gunn Honda and went there so that my trip would not be in vain. I purchased a 2014 EX Pilot for under $30K, I also priced a 2014 EX-L with less that 10 miles and it was under $33K, which had dealer installed items also, but still less than Benson. Bait and switch tactic was deplorable given my long trip, the facilities are below par, and the incompetence and greed of sales team was just as bad. Gunn Honda had great service, staff, facilities, and car availability with no dealer installed items. More

This dealership is a perfect example of why people dread shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting anot shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting another 10 minutes for a sales person. The store was NOT busy. Julio was very helpful and was with a customer at the time but said he would also help us. All I wanted was a basic Civic new for my mother. I had a price quote from Benson and after we were shown the one she wanted we got a price of 2300.00 more than what was quoted! Julio said it was because of the additional accessories. The prices for things we didn't need were ridiculous. 499.00 for a pinstripe and 499.00 tint didn't make sense. 1200.00 for a spoiler! I mean who are they kidding. I asked to speak to a manager, Chuck who was condescending and completely clueless tried to claim everyone charges the same and it's set pricing. That's funny coming form a dealership that says they negotiate. I showed him the pricing I was quoted directly from them and he just laughed and said "we gotta get you here somehow". Wow! So lying to a customer and having them drive all the way in under false pretenses is their practice of doing business. Whatever happened to being honest? Whatever happen to putting the customer first? I guess Benson Honda thinks they're above that type of treatment. My mother did get her Civic that day from another Honda dealership that was professional and didn't need to lie to get the sale. Thanks Gunn! More